# Support **URL:** https://bisq.community/c/support/18.md?page=9 [Latest](https://bisq.community/latest.md) · [Categories](https://bisq.community/categories.md) **Page:** 10 --- ## [Trades status - in History](https://bisq.community/t/trades-status-in-history/11518)
**Author:** [@chaosgamingtech](https://bisq.community/u/chaosgamingtech)\ **Replies:** 2\ **Last updated:** [May 13, 2022, 8:11pm UTC](https://bisq.community/t/trades-status-in-history/11518 "2022-05-13T20:11:19Z")
I have a trade in History, with a Status of Completed. Long story… but the trade actually went into Mediation, and was ultimately Cancelled. Confirmed via the Funds-\>Transactions screen, that the payout, fees, deposits… --- ## [KYC is the illicit activity, so why does bisq support KYC?](https://bisq.community/t/kyc-is-the-illicit-activity-so-why-does-bisq-support-kyc/11115)
**Author:** [@BTCGambler](https://bisq.community/u/BTCGambler)\ **Replies:** 22\ **Last updated:** [May 12, 2022, 10:59pm UTC](https://bisq.community/t/kyc-is-the-illicit-activity-so-why-does-bisq-support-kyc/11115 "2022-05-12T22:59:17Z")
Hello Community, in the past I already encountered some trades where I would take an offer through SEPA and would get shown bank account information from a company. In the past I could decline that offer, I would mark t… --- ## [Set Tor browser as default browser to be used from Bisq](https://bisq.community/t/set-tor-browser-as-default-browser-to-be-used-from-bisq/11540)
**Author:** [@Droidus](https://bisq.community/u/Droidus)\ **Replies:** 1\ **Last updated:** [May 11, 2022, 4:08pm UTC](https://bisq.community/t/set-tor-browser-as-default-browser-to-be-used-from-bisq/11540 "2022-05-11T16:08:39Z")
In Settings \> Preferences I see that I can change default Bitcoin Explorer to Tor version which will yield .onion addresses. But when clicking on a bitcoin address from inside Bisq it opens the system’s default browser w… --- ## [What exactly determines how much the security deposit is?](https://bisq.community/t/what-exactly-determines-how-much-the-security-deposit-is/11527)
**Author:** [@SomeBisqUser](https://bisq.community/u/SomeBisqUser)\ **Replies:** 2\ **Last updated:** [May 2, 2022, 5:06pm UTC](https://bisq.community/t/what-exactly-determines-how-much-the-security-deposit-is/11527 "2022-05-02T17:06:00Z")
In the past, I haven’t really cared about this, but now my only “live” wallet.dat has dangerously little BTC in it, so I’m starting to worry about almost not being able to make Bitcoin purchases in the future, since Bisq… --- ## [Transaction of bitcoin](https://bisq.community/t/transaction-of-bitcoin/11526)
**Author:** [@linsjonas](https://bisq.community/u/linsjonas)\ **Replies:** 1\ **Last updated:** [May 2, 2022, 10:18am UTC](https://bisq.community/t/transaction-of-bitcoin/11526 "2022-05-02T10:18:30Z")
I made a deposit from the BINANCE wallet to BISQ as a test of 25 dollars, but this balance is not in the BISQ only on the blockchain network, what should I do? thats the adresses - (admin edit) --- ## [Taking an offer - "could not decrypt bytes"](https://bisq.community/t/taking-an-offer-could-not-decrypt-bytes/11519)
**Author:** [@chaosgamingtech](https://bisq.community/u/chaosgamingtech)\ **Replies:** 0\ **Last updated:** [April 26, 2022, 11:57pm UTC](https://bisq.community/t/taking-an-offer-could-not-decrypt-bytes/11519 "2022-04-26T23:57:41Z")
Tried to take an offer (a BSQ Swap), after hitting the “CONFIRM: TAKE OFFER…” button, the log shows the following: INFO b.c.t.p.b.BsqSwapProtocol: Received ackMessage AckMessage{ uid=… senderNodeAddress=… sourceType… --- ## [Run & configuration Bisq on Whonix](https://bisq.community/t/run-configuration-bisq-on-whonix/11512)
**Author:** [@gelapir](https://bisq.community/u/gelapir)\ **Replies:** 2\ **Last updated:** [April 21, 2022, 7:56am UTC](https://bisq.community/t/run-configuration-bisq-on-whonix/11512 "2022-04-21T07:56:14Z")
Hello community, I am found about Bisq on forums and liked its philosophy about its decentralization’s. I am using Whonix ™ for VirtualBox with Xfce. I followed up this guides on their site: Whonix\_Guide but have erro… --- ## [Revolut account suspended - I´m in trade](https://bisq.community/t/revolut-account-suspended-i-m-in-trade/11510)
**Author:** [@Vozta](https://bisq.community/u/Vozta)\ **Replies:** 4\ **Last updated:** [April 21, 2022, 7:57am UTC](https://bisq.community/t/revolut-account-suspended-i-m-in-trade/11510 "2022-04-21T07:57:04Z")
Hi I´ve opened trade as a maker, offer has been accepted, but when I wanted to pay via revolut. I found our that they has suspended my account. Now I´m not able to use revolut as a payment method. Any adviceses/solutions… --- ## [I am unable to generate a pairing token](https://bisq.community/t/i-am-unable-to-generate-a-pairing-token/11507)
**Author:** [@Baalbec](https://bisq.community/u/Baalbec)\ **Replies:** 1\ **Last updated:** [April 17, 2022, 9:01pm UTC](https://bisq.community/t/i-am-unable-to-generate-a-pairing-token/11507 "2022-04-17T21:01:23Z")
I click the pair button in the mobile app and nothing happens. I am using an iPhone SE (1st generation) and a PC running Windows 8.1. --- ## [Snap ends up in prepare stage](https://bisq.community/t/snap-ends-up-in-prepare-stage/11266)
**Author:** [@ska](https://bisq.community/u/ska)\ **Replies:** 17\ **Last updated:** [April 15, 2022, 4:39pm UTC](https://bisq.community/t/snap-ends-up-in-prepare-stage/11266 "2022-04-15T16:39:34Z")
Hello! When I start Bisq it ends up as the screenshot shows. It doesn’t freeze (closing the window provides the question and quitting procedure), it doesn’t raise any error, but obviously it’s unusable in this state. Th… --- ## [Buyer MIA: wait for release of funds never ending?](https://bisq.community/t/buyer-mia-wait-for-release-of-funds-never-ending/11483)
**Author:** [@hmmmmmmmmm](https://bisq.community/u/hmmmmmmmmm)\ **Replies:** 10\ **Last updated:** [April 15, 2022, 11:45am UTC](https://bisq.community/t/buyer-mia-wait-for-release-of-funds-never-ending/11483 "2022-04-15T11:45:19Z")
Recently put some bitcoin for sale. second day, a “buyer” accepted my offer, but as a new user, immediately realized they were not set up for ACH with their bank and sent me a message explaining they were unable to fill… --- ## [Partner refusing to release my BTC after I sent zelle](https://bisq.community/t/partner-refusing-to-release-my-btc-after-i-sent-zelle/11420)
**Author:** [@BENDYMAN](https://bisq.community/u/BENDYMAN)\ **Replies:** 5\ **Last updated:** [April 14, 2022, 8:07pm UTC](https://bisq.community/t/partner-refusing-to-release-my-btc-after-i-sent-zelle/11420 "2022-04-14T20:07:46Z")
I traded with a partner via zelle, I sent payment but the BTC seller is refusing to send my BTC because he says he hasnt checked his bank account, honestly how long does it take to check bank balance? he is holding my co… --- ## [Bisq automatically shuts down with error - problem synchronizing DAO state](https://bisq.community/t/bisq-automatically-shuts-down-with-error-problem-synchronizing-dao-state/11498)
**Author:** [@stior](https://bisq.community/u/stior)\ **Replies:** 1\ **Last updated:** [April 9, 2022, 5:11am UTC](https://bisq.community/t/bisq-automatically-shuts-down-with-error-problem-synchronizing-dao-state/11498 "2022-04-09T05:11:07Z")
Every time I load Bisq it automatically shuts down with the following error: “There was a problem with synchronizing the DAO state. You have to restart the application to fix the issue.” I can’t do anything in the prog… --- ## [Is there any way to see what others see about your Bisq account?](https://bisq.community/t/is-there-any-way-to-see-what-others-see-about-your-bisq-account/11486)
**Author:** [@SomeBisqUser](https://bisq.community/u/SomeBisqUser)\ **Replies:** 2\ **Last updated:** [April 2, 2022, 12:57am UTC](https://bisq.community/t/is-there-any-way-to-see-what-others-see-about-your-bisq-account/11486 "2022-04-02T00:57:16Z")
I’d like to see what other users of Bisq (or anyone) can see about my account. I’ve only ever bought Bitcoin (never sold), so I’m not sure what somebody who is being sent fiat via bank account sees, but I assume that the… --- ## [Best way to use Bisq with personal server/NAS](https://bisq.community/t/best-way-to-use-bisq-with-personal-server-nas/11476)
**Author:** [@Conza](https://bisq.community/u/Conza)\ **Replies:** 1\ **Last updated:** [March 26, 2022, 11:04am UTC](https://bisq.community/t/best-way-to-use-bisq-with-personal-server-nas/11476 "2022-03-26T11:04:55Z")
I have turned my old PC into a personal server/NAS. I am using TrueNas OS. I have a plex server for all my media etc. It is obviously always on. My main new PC is not. It would make sense for offers etc, to be on all … --- ## [Anybody running Bisq in docker container?](https://bisq.community/t/anybody-running-bisq-in-docker-container/11422)
**Author:** [@bisquat](https://bisq.community/u/bisquat)\ **Replies:** 15\ **Last updated:** [March 22, 2022, 2:44am UTC](https://bisq.community/t/anybody-running-bisq-in-docker-container/11422 "2022-03-22T02:44:15Z")
First some praise: I’m quite new to Bisq, but I’m loving it so far. Kudos to the developers! Impressive work. I have a NAS with various services running in docker. Does anybody have experience with running Bisq that way… --- ## [Lost BTC transferred to trade wallet](https://bisq.community/t/lost-btc-transferred-to-trade-wallet/11473)
**Author:** [@tajl](https://bisq.community/u/tajl)\ **Replies:** 1\ **Last updated:** [March 18, 2022, 4:45pm UTC](https://bisq.community/t/lost-btc-transferred-to-trade-wallet/11473 "2022-03-18T16:45:38Z")
I was trying to sell some of my BTC and transferred the funds needed to the wallet address bisq gave me. The funds briefly appeared for a moment under trade wallet balance and then I received a prompt stating that I need… --- ## [Installed successfuly on Qubes-Whonix? $$](https://bisq.community/t/installed-successfuly-on-qubes-whonix/11465)
**Author:** [@gariksvet](https://bisq.community/u/gariksvet)\ **Replies:** 0\ **Last updated:** [March 12, 2022, 11:29pm UTC](https://bisq.community/t/installed-successfuly-on-qubes-whonix/11465 "2022-03-12T23:29:56Z")
Hey guys, I’m looking for someone who has a very firm grasp of Qubes-Whonix knowledge to provide me with a tutorial (I have used the official guides and have had no luck) on getting Bisq running properly and persistently… --- ## [Open sale offer disappears/enabled button auto switch off](https://bisq.community/t/open-sale-offer-disappears-enabled-button-auto-switch-off/11431)
**Author:** [@bisqlover](https://bisq.community/u/bisqlover)\ **Replies:** 15\ **Last updated:** [March 12, 2022, 5:10am UTC](https://bisq.community/t/open-sale-offer-disappears-enabled-button-auto-switch-off/11431 "2022-03-12T05:10:36Z")
Hi. After creating a sale trade, it appears on buy btc list for a minute and then disappears. Enabled button on my portfolio/open offers also turns off. Wallet seems to be ok. Version is v1.8.2 on linux. Any idea greatly… --- ## [The Seeds may have been compromised. How do I create a whole new Wallet with Bisq?](https://bisq.community/t/the-seeds-may-have-been-compromised-how-do-i-create-a-whole-new-wallet-with-bisq/3523)
**Author:** [@Gilson](https://bisq.community/u/Gilson)\ **Replies:** 4\ **Last updated:** [March 11, 2022, 6:36pm UTC](https://bisq.community/t/the-seeds-may-have-been-compromised-how-do-i-create-a-whole-new-wallet-with-bisq/3523 "2022-03-11T18:36:14Z")
Hi, I think the seeds may have been compromised. Fortunately, there are no bitcoins or altcoins stored there at the moment. However, I no longer want to use this private key. How do I generate a whole new wallet with n… --- ## [V1.8.4. Failed to find JVM](https://bisq.community/t/v1-8-4-failed-to-find-jvm/11457)
**Author:** [@gitman23](https://bisq.community/u/gitman23)\ **Replies:** 4\ **Last updated:** [March 11, 2022, 5:32pm UTC](https://bisq.community/t/v1-8-4-failed-to-find-jvm/11457 "2022-03-11T17:32:28Z")
After installation of v1.8.4 on Fedora 34 I get the following error message before any GUI pops up: Failed to find JVM in “/opt/Bisq/app/runtime” directory. The Bisq log is not showing any new entry. Starting an older… --- ## [Bisq App Won't Upgrade to Tor v3](https://bisq.community/t/bisq-app-wont-upgrade-to-tor-v3/11460)
**Author:** [@Tellys](https://bisq.community/u/Tellys)\ **Replies:** 1\ **Last updated:** [March 11, 2022, 9:36am UTC](https://bisq.community/t/bisq-app-wont-upgrade-to-tor-v3/11460 "2022-03-11T09:36:45Z")
I recently tried to upgrade the Windows Bisq app for the 1st time in perhaps 6 months. I got the message to upgrade from a Tor v2 address to V3. I watched the video and read the article on doing this and after backing up… --- ## [How to Transfer Bitcoin into External Wallet and Replace Original Wallet](https://bisq.community/t/how-to-transfer-bitcoin-into-external-wallet-and-replace-original-wallet/11462)
**Author:** [@Joshuadbr](https://bisq.community/u/Joshuadbr)\ **Replies:** 1\ **Last updated:** [March 11, 2022, 9:33am UTC](https://bisq.community/t/how-to-transfer-bitcoin-into-external-wallet-and-replace-original-wallet/11462 "2022-03-11T09:33:51Z")
I just placed some BTC into my Bisq BTC wallet, but I’ve decided that I’d like to send it back. That BTC was purchased from a centralized vendor. So, I’d like to empty my wallet completely of it. I know very little about… --- ## [Cash By Mail - Where is address of recipient?](https://bisq.community/t/cash-by-mail-where-is-address-of-recipient/11448)
**Author:** [@bisqotti](https://bisq.community/u/bisqotti)\ **Replies:** 5\ **Last updated:** [March 9, 2022, 8:14am UTC](https://bisq.community/t/cash-by-mail-where-is-address-of-recipient/11448 "2022-03-09T08:14:16Z")
I accepted a cash by mail option. The seller holds bitcoins. I am sending them cash. However, where is the address of the seller on Bisq? --- ## [Market Price Feed](https://bisq.community/t/market-price-feed/11435)
**Author:** [@tieck](https://bisq.community/u/tieck)\ **Replies:** 1\ **Last updated:** [March 2, 2022, 4:50pm UTC](https://bisq.community/t/market-price-feed/11435 "2022-03-02T16:50:14Z")
The indicated price in Bisq seems to be rather low currently compared to various websites: Bisq: $43302 https://bitcoinaverage.com/en/bitcoin-price/btc-to-usd: $44259 https://bitcoinmagazine.com/: $44427 https://bit… --- ## [Security Deposit and KYC](https://bisq.community/t/security-deposit-and-kyc/11406)
**Author:** [@faked](https://bisq.community/u/faked)\ **Replies:** 2\ **Last updated:** [February 14, 2022, 11:53am UTC](https://bisq.community/t/security-deposit-and-kyc/11406 "2022-02-14T11:53:54Z")
Hey guys, first of all, thanks for the nice work on bisq! I would like to switch from a KYC exchange to bisq. Now I am faced with the decision of how to make my security deposit. Therefore the question: Can a security … --- ## [Bisq Transaction completed, but funds didn't show up](https://bisq.community/t/bisq-transaction-completed-but-funds-didnt-show-up/11404)
**Author:** [@jollysailor](https://bisq.community/u/jollysailor)\ **Replies:** 2\ **Last updated:** [February 14, 2022, 11:51am UTC](https://bisq.community/t/bisq-transaction-completed-but-funds-didnt-show-up/11404 "2022-02-14T11:51:54Z")
Hi guys, I just paid a trader on Bisq and the trade completed, but the funds did not show up in my wallet. Is anyone able to help me out here? I don’t know what to do or how it happened. --- ## [Mandatory upgrade to v1.8.0 unavailable in Arch Linux AUR](https://bisq.community/t/mandatory-upgrade-to-v1-8-0-unavailable-in-arch-linux-aur/11280)
**Author:** [@marke](https://bisq.community/u/marke)\ **Replies:** 6\ **Last updated:** [February 14, 2022, 11:51am UTC](https://bisq.community/t/mandatory-upgrade-to-v1-8-0-unavailable-in-arch-linux-aur/11280 "2022-02-14T11:51:03Z")
Since some v1.8.0 users are getting trade errors when transacting with users on earlier versions, and the upgrade to v1.8.0 is mandatory, the Arch Linux AUR probably needs to be updated ASAP to avoid further trade proble… --- ## [Bisq won't launch](https://bisq.community/t/bisq-wont-launch/11402)
**Author:** [@swidgen](https://bisq.community/u/swidgen)\ **Replies:** 2\ **Last updated:** [February 11, 2022, 9:03pm UTC](https://bisq.community/t/bisq-wont-launch/11402 "2022-02-11T21:03:44Z")
I recently updated to version 1.8.2.on mac. It worked for a few days but now at start up i get an error heightOfLastBlock must match chainHeight Now it’s stuck on “connecting to bitcoin network” If I try to reinsta… --- ## [User went offline after being paid](https://bisq.community/t/user-went-offline-after-being-paid/11396)
**Author:** [@Carsen](https://bisq.community/u/Carsen)\ **Replies:** 4\ **Last updated:** [February 10, 2022, 8:35am UTC](https://bisq.community/t/user-went-offline-after-being-paid/11396 "2022-02-10T08:35:54Z")
Hope someone can give me advice… I made an offer to buy BTC, and someone accepted it. Payment method is Revolut, and after security deposits were paid by me and my other peer, I paid my peer via Revolut and sent the mess… [Previous page](https://bisq.community/c/support/18.md?page=8) [Next page](https://bisq.community/c/support/18.md?page=10)