# 2 trades timed out, lost the fee

**URL:** <https://bisq.community/t/2-trades-timed-out-lost-the-fee/4858>\
**Category:** Support\
**Created:** [February 21, 2018, 4:26pm UTC](https://bisq.community/t/2-trades-timed-out-lost-the-fee/4858 "2018-02-21T16:26:07Z")\
**Posts on this page:** 5\
**Page:** 1

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**Author:** ![admin461](https://bisq.community/user_avatar/bisq.community/admin461/32/3105_2.png) [@admin461](https://bisq.community/u/admin461)\
**Post date:** [February 21, 2018, 4:26pm UTC](https://bisq.community/t/2-trades-timed-out-lost-the-fee/4858/1 "2018-02-21T16:26:07Z")

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Got timeout errors on two different trades as offer taker, both trades possibly listed by same seller. A message said it had timed out and I might have lost the taker fees. Is it possible to have it returned?

Tried opening a ticket for the failed trades which are now listed on the Failed Trades tab but doesn’t seem possible with the keyboard shortcut alt-o. How should I proceed?  
I attach the screenshot of the failed trades.  
it is similar to another 2x trades failed today…

 ![Screenshot%20from%202018-02-21%2017-20-59](https://bisq.community/uploads/default/original/2X/e/e3f604b4e6c5ff3bfd6f54e493a11e4b44f3be1e.png)

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**Author:** ![alexej996](https://bisq.community/user_avatar/bisq.community/alexej996/32/491_2.png) [@alexej996](https://bisq.community/u/alexej996)\
**Post date:** [February 21, 2018, 7:06pm UTC](https://bisq.community/t/2-trades-timed-out-lost-the-fee/4858/2 "2018-02-21T19:06:43Z")

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You should probably contact @cbeams and inform him of your problem, he might be able to help.

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**Author:** ![admin461](https://bisq.community/user_avatar/bisq.community/admin461/32/3105_2.png) [@admin461](https://bisq.community/u/admin461)\
**Post date:** [February 23, 2018, 6:58am UTC](https://bisq.community/t/2-trades-timed-out-lost-the-fee/4858/3 "2018-02-23T06:58:47Z")

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I contacted him twice, with no reaction.  
If this ‘glitch’ doesn’t get solved, i will stop to trade on this platform and tell other people about it, it’s that easy.  
regs  
admin461

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**Author:** ![cbeams](https://bisq.community/user_avatar/bisq.community/cbeams/32/3396_2.png) [@cbeams](https://bisq.community/u/cbeams)\
**Post date:** [February 23, 2018, 10:16am UTC](https://bisq.community/t/2-trades-timed-out-lost-the-fee/4858/4 "2018-02-23T10:16:22Z")

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Hi @admin461, sorry for my delayed response. I’ll follow up with you in the PM you sent me now. Thanks.

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**Author:** ![ManfredKarrer](https://bisq.community/user_avatar/bisq.community/manfredkarrer/32/26_2.png) [@ManfredKarrer](https://bisq.community/u/ManfredKarrer)\
**Post date:** [February 23, 2018, 1:20pm UTC](https://bisq.community/t/2-trades-timed-out-lost-the-fee/4858/5 "2018-02-23T13:20:42Z")

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Can you PM me the log file (Account/Bakcup/ button to open it)?