# Account Blocked

**URL:** <https://bisq.community/t/account-blocked/10835>\
**Category:** Support\
**Created:** [May 19, 2021, 10:01am UTC](https://bisq.community/t/account-blocked/10835 "2021-05-19T10:01:06Z")\
**Posts on this page:** 2\
**Page:** 1

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**Author:** ![Stant](https://bisq.community/letter_avatar/stant/32/6_22734026db12803ebb3e059622ac3534.png) [@Stant](https://bisq.community/u/Stant)\
**Post date:** [May 19, 2021, 10:01am UTC](https://bisq.community/t/account-blocked/10835/1 "2021-05-19T10:01:07Z")

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Hello all,

Unfortunately my bank has asked for proof of several transactions, each of which were purchases through Bisq. I am supposed to provide these within 48 hours or my account will be suspended. Since I’m sure I’m not the first, I’m wondering what happens to my balance after a block. I will not provide proof of course, but will use another account. Regards

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<div class="post-metadata">

**Author:** ![Pazza](https://bisq.community/user_avatar/bisq.community/pazza/32/2703_2.png) [@Pazza](https://bisq.community/u/Pazza)\
**Post date:** [June 6, 2021, 10:52pm UTC](https://bisq.community/t/account-blocked/10835/2 "2021-06-06T22:52:23Z")

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It depends on your bank.

Most of the time they will release the funds to you after making you jump though a few hoops.

Hope the situation works out for you.

Check out the lounge where users share stories: [https://bisq.community/c/lounge/2](https://bisq.community/c/lounge/2)