# Account not signed

**URL:** <https://bisq.community/t/account-not-signed/9512>\
**Category:** Support\
**Created:** [June 4, 2020, 12:40pm UTC](https://bisq.community/t/account-not-signed/9512 "2020-06-04T12:40:45Z")\
**Posts on this page:** 5\
**Page:** 1

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**Author:** ![Progresso](https://bisq.community/user_avatar/bisq.community/progresso/32/2395_2.png) [@Progresso](https://bisq.community/u/Progresso)\
**Post date:** [June 4, 2020, 12:40pm UTC](https://bisq.community/t/account-not-signed/9512/1 "2020-06-04T12:40:45Z")

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I have tried to get my account signed several times.

I have both bought and sold bitcoins several times from accounts which have been signed.

Unfortunately my account is not getting signed.

What do I need to do to get my account signed?

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**Author:** ![MnM](https://bisq.community/user_avatar/bisq.community/mnm/32/257_2.png) [@MnM](https://bisq.community/u/MnM)\
**Post date:** [June 4, 2020, 4:52pm UTC](https://bisq.community/t/account-not-signed/9512/2 "2020-06-04T16:52:39Z")

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The account signing mechanism sometimes fail. If you’re certain that your account should have been [signed](https://docs.bisq.network/payment-methods.html#account-signing), please proceed to [https://keybase.io/team/bisq](https://keybase.io/team/bisq) support channel so you can share personal data to the support team.

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**Author:** ![Progresso](https://bisq.community/user_avatar/bisq.community/progresso/32/2395_2.png) [@Progresso](https://bisq.community/u/Progresso)\
**Post date:** [June 8, 2020, 1:00am UTC](https://bisq.community/t/account-not-signed/9512/3 "2020-06-08T01:00:46Z")

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So, went to keybase. Posted my issue. Someone else with the same probleem.

And now we are waiting for 3 days.

No idea whether someone looking into it. No idea what can be expected.

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<div class="post-metadata">

**Author:** ![MnM](https://bisq.community/user_avatar/bisq.community/mnm/32/257_2.png) [@MnM](https://bisq.community/u/MnM)\
**Post date:** [June 8, 2020, 6:30am UTC](https://bisq.community/t/account-not-signed/9512/4 "2020-06-08T06:30:27Z")

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It’s not an easy issue, devs have been trying to solve it for long. Try to contact directly with sqrrm at keybase.

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**Author:** ![Progresso](https://bisq.community/user_avatar/bisq.community/progresso/32/2395_2.png) [@Progresso](https://bisq.community/u/Progresso)\
**Post date:** [June 8, 2020, 3:02pm UTC](https://bisq.community/t/account-not-signed/9512/5 "2020-06-08T15:02:14Z")

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Ok. This is at least an answer. Would be good to make sure the agents at keybase do reply in a similar fashion.

No answer is simply not good. An answer stating that is a known issue, but not easy to solve is acceptable and helps people trusting they can rely on the Keybase support.

Just my two cents.