# Address is not a valid XMR address! invalid prefix 13

**URL:** <https://bisq.community/t/address-is-not-a-valid-xmr-address-invalid-prefix-13/8379>\
**Category:** Support\
**Created:** [September 11, 2019, 9:46am UTC](https://bisq.community/t/address-is-not-a-valid-xmr-address-invalid-prefix-13/8379 "2019-09-11T09:46:19Z")\
**Posts on this page:** 5\
**Page:** 1

<div class="post-metadata">

**Author:** ![ifarnung](https://bisq.community/letter_avatar/ifarnung/32/5_5575768a8748004e209b776fc1b2916d.png) [@ifarnung](https://bisq.community/u/ifarnung)\
**Post date:** [September 11, 2019, 9:46am UTC](https://bisq.community/t/address-is-not-a-valid-xmr-address-invalid-prefix-13/8379/1 "2019-09-11T09:46:20Z")

</div>

I’m trying to add a new Altcoin Account specifically XMR, and it won’t let me continue due to this error message.  
“Address is not a valid XMR address! invalid prefix 13”  
I received the deposit address from another exchange and it starts with a 4 which I believe is correct.  
I couldn’t find any info about this problem searching this forum.  
Restarted BISQ several times, no luck over the past two days trying to get that new account type.

Any ideas? Thanks.

---

<div class="post-metadata">

**Author:** ![huey](https://bisq.community/letter_avatar/huey/32/5_5575768a8748004e209b776fc1b2916d.png) [@huey](https://bisq.community/u/huey)\
**Post date:** [September 11, 2019, 11:50am UTC](https://bisq.community/t/address-is-not-a-valid-xmr-address-invalid-prefix-13/8379/2 "2019-09-11T11:50:37Z")

</div>

Well, it seems that the address you’re putting in the field starts with “13” and XMR addresses don’t start with “13”.

---

<div class="post-metadata">

**Author:** ![ifarnung](https://bisq.community/letter_avatar/ifarnung/32/5_5575768a8748004e209b776fc1b2916d.png) [@ifarnung](https://bisq.community/u/ifarnung)\
**Post date:** [September 11, 2019, 11:53am UTC](https://bisq.community/t/address-is-not-a-valid-xmr-address-invalid-prefix-13/8379/3 "2019-09-11T11:53:33Z")

</div>

Thanks Huey for your response.

It does seem like that is what the error message is saying but the XMR address I entered starts with a 4 (I copy pasted from the other exchange).

So, yeah, I don’t know.

---

<div class="post-metadata">

**Author:** ![huey](https://bisq.community/letter_avatar/huey/32/5_5575768a8748004e209b776fc1b2916d.png) [@huey](https://bisq.community/u/huey)\
**Post date:** [September 11, 2019, 11:55am UTC](https://bisq.community/t/address-is-not-a-valid-xmr-address-invalid-prefix-13/8379/4 "2019-09-11T11:55:39Z")

</div>

You should open an issue on [github.com/bisq-network/bisq/issues](http://github.com/bisq-network/bisq/issues)

---

<div class="post-metadata">

**Author:** ![ifarnung](https://bisq.community/letter_avatar/ifarnung/32/5_5575768a8748004e209b776fc1b2916d.png) [@ifarnung](https://bisq.community/u/ifarnung)\
**Post date:** [September 11, 2019, 11:58am UTC](https://bisq.community/t/address-is-not-a-valid-xmr-address-invalid-prefix-13/8379/5 "2019-09-11T11:58:15Z")

</div>

Thanks, I will do that.