# Advice? - Seller name is fake, seller doesn't release BtC

**URL:** <https://bisq.community/t/advice-seller-name-is-fake-seller-doesnt-release-btc/5585>\
**Category:** Support\
**Created:** [June 3, 2018, 5:01pm UTC](https://bisq.community/t/advice-seller-name-is-fake-seller-doesnt-release-btc/5585 "2018-06-03T17:01:12Z")\
**Posts on this page:** 2\
**Page:** 1

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**Author:** ![Noah](https://bisq.community/letter_avatar/noah/32/5_5575768a8748004e209b776fc1b2916d.png) [@Noah](https://bisq.community/u/Noah)\
**Post date:** [June 3, 2018, 5:01pm UTC](https://bisq.community/t/advice-seller-name-is-fake-seller-doesnt-release-btc/5585/1 "2018-06-03T17:01:12Z")

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I have made tens of successful BtC purchases so far, with only one issue that was resolved.  
However, few days ago I encountered a weird seller. I purchased BtC and sent money via Zelle. In Bisq, the seller used email in name and email fields. When I looked at my Zelle account, the statements says the money was sent to “null, null”. I’m pretty sure this is not a real name. The seller’s account was also 0 (zero) days old (I realized after I sent money).

Are sellers allowed to put these fake names? I haven’t contacted arbitrator - should I open case without delay?

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**Author:** ![alexej996](https://bisq.community/user_avatar/bisq.community/alexej996/32/491_2.png) [@alexej996](https://bisq.community/u/alexej996)\
**Post date:** [June 3, 2018, 6:28pm UTC](https://bisq.community/t/advice-seller-name-is-fake-seller-doesnt-release-btc/5585/2 "2018-06-03T18:28:21Z")

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No, traders are required to give their real names. If the seller put his email in the name field, that is against the protocol and you should open a dispute with alt+o.