# After update Bisq does not start and wallet / account is unaccessible

**URL:** <https://bisq.community/t/after-update-bisq-does-not-start-and-wallet-account-is-unaccessible/10252>\
**Category:** Support\
**Created:** [January 12, 2021, 2:45pm UTC](https://bisq.community/t/after-update-bisq-does-not-start-and-wallet-account-is-unaccessible/10252 "2021-01-12T14:45:44Z")\
**Posts on this page:** 3\
**Page:** 1

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**Author:** ![whisper](https://bisq.community/letter_avatar/whisper/32/6_22734026db12803ebb3e059622ac3534.png) [@whisper](https://bisq.community/u/whisper)\
**Post date:** [January 12, 2021, 2:45pm UTC](https://bisq.community/t/after-update-bisq-does-not-start-and-wallet-account-is-unaccessible/10252/1 "2021-01-12T14:45:44Z")

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Hi, after updating to 1.5.4 from 1.5.3 I got these errors and I can’t connect/open my Bisq. Reinstallation did not help, I also tried installing the old version back, and to remove and copy back my wallet/account from Roaming/Bisq/btc\_mainnet folder. I also tried copying just the wallet file (BTC and BSQ) to a new install, but nothing works. If I remove the btc\_mainnet folder, Bisq will load with an empty account (like a new user). I can’t think of any other steps to do to get my account back, any help would be highly appreciated. Thank you.

[![](https://bisq.community/uploads/default/original/2X/a/ab922fc65bb5c6ada8f183df9c830b94788a1414.jpeg)](https://ibb.co/hCTSBDF)

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**Author:** ![MnM](https://bisq.community/user_avatar/bisq.community/mnm/32/257_2.png) [@MnM](https://bisq.community/u/MnM)\
**Post date:** [January 13, 2021, 9:51am UTC](https://bisq.community/t/after-update-bisq-does-not-start-and-wallet-account-is-unaccessible/10252/2 "2021-01-13T09:51:29Z")

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Send your logs to Keybase so devs can see what’s failing.

> **[Keybase](https://keybase.io/team/bisq)**
>
> Bisq is a decentralized Bitcoin exchange network

You can try to find me as @mwithm or write about this issue at #Support channel.

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<div class="post-metadata">

**Author:** ![whisper](https://bisq.community/letter_avatar/whisper/32/6_22734026db12803ebb3e059622ac3534.png) [@whisper](https://bisq.community/u/whisper)\
**Post date:** [January 13, 2021, 11:57am UTC](https://bisq.community/t/after-update-bisq-does-not-start-and-wallet-account-is-unaccessible/10252/3 "2021-01-13T11:57:04Z")

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After a fresh install, here are the logs for…

Just wallet files copied: [https://pastebin.com/xt2PnDPe](https://pastebin.com/xt2PnDPe)

Whole btc\_mainnet directory copied: [https://pastebin.com/3PRGav8h](https://pastebin.com/3PRGav8h)

If I do have to install and register for Keybase, let me know, just wanted to bother with one less thing to spend time with… Thank you.