# An error when taking an offer

**URL:** <https://bisq.community/t/an-error-when-taking-an-offer/4257>\
**Category:** Support\
**Created:** [January 5, 2018, 3:04pm UTC](https://bisq.community/t/an-error-when-taking-an-offer/4257 "2018-01-05T15:04:19Z")\
**Posts on this page:** 4\
**Page:** 1

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**Author:** ![Pit](https://bisq.community/letter_avatar/pit/32/5_5575768a8748004e209b776fc1b2916d.png) [@Pit](https://bisq.community/u/Pit)\
**Post date:** [January 5, 2018, 3:04pm UTC](https://bisq.community/t/an-error-when-taking-an-offer/4257/1 "2018-01-05T15:04:19Z")

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Hello Support Team  
It is now the second time that the fee was sent to you in case of a network error but no offer has been made.  
I would like to return the fee twice  
Thank you

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**Author:** ![alexej996](https://bisq.community/user_avatar/bisq.community/alexej996/32/491_2.png) [@alexej996](https://bisq.community/u/alexej996)\
**Post date:** [January 5, 2018, 6:47pm UTC](https://bisq.community/t/an-error-when-taking-an-offer/4257/2 "2018-01-05T18:47:53Z")

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What was the error? You should probably send the log file to Manfred so he can investigate the cause of the error.

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**Author:** ![ManfredKarrer](https://bisq.community/user_avatar/bisq.community/manfredkarrer/32/26_2.png) [@ManfredKarrer](https://bisq.community/u/ManfredKarrer)\
**Post date:** [January 6, 2018, 8:45am UTC](https://bisq.community/t/an-error-when-taking-an-offer/4257/3 "2018-01-06T08:45:49Z")

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Can you send me the log file (manfred at bitsquare dot io)? Please get in touch with @cbeams regarding the lost fee.

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<div class="post-metadata">

**Author:** ![Pit](https://bisq.community/letter_avatar/pit/32/5_5575768a8748004e209b776fc1b2916d.png) [@Pit](https://bisq.community/u/Pit)\
**Post date:** [January 6, 2018, 9:59am UTC](https://bisq.community/t/an-error-when-taking-an-offer/4257/4 "2018-01-06T09:59:06Z")

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Hi Manfred  
Files are Posted  
Marius