# Arbitration time is past 2 wks, still not resolved **URL:** \ **Category:** Support\ **Created:** [July 6, 2018, 11:29pm UTC](https://bisq.community/t/arbitration-time-is-past-2-wks-still-not-resolved/5763 "2018-07-06T23:29:02Z")\ **Posts on this page:** 13\ **Page:** 1
**Author:** ![xpub](https://bisq.community/letter_avatar/xpub/32/5_5575768a8748004e209b776fc1b2916d.png) [@xpub](https://bisq.community/u/xpub)\ **Post date:** [July 6, 2018, 11:29pm UTC](https://bisq.community/t/arbitration-time-is-past-2-wks-still-not-resolved/5763/1 "2018-07-06T23:29:02Z")
Hi, My dispute has been open for more than two weeks. The bisq rules say the dispute will be processed in this time. The arbitrator said the seller received my payment but I have not been given btc and the dispute remains open after they said they would close it on June 25th. ---
**Author:** ![Homard](https://bisq.community/letter_avatar/homard/32/5_5575768a8748004e209b776fc1b2916d.png) [@Homard](https://bisq.community/u/Homard)\ **Post date:** [July 7, 2018, 4:39am UTC](https://bisq.community/t/arbitration-time-is-past-2-wks-still-not-resolved/5763/2 "2018-07-07T04:39:24Z")
Hi @xpub , do you know who is your arbitrator ? ---
**Author:** ![xpub](https://bisq.community/letter_avatar/xpub/32/5_5575768a8748004e209b776fc1b2916d.png) [@xpub](https://bisq.community/u/xpub)\ **Post date:** [July 7, 2018, 5:02am UTC](https://bisq.community/t/arbitration-time-is-past-2-wks-still-not-resolved/5763/3 "2018-07-07T05:02:07Z")
Hi thanks, it is swfmgmb2aoyqxkte ---
**Author:** ![Homard](https://bisq.community/letter_avatar/homard/32/5_5575768a8748004e209b776fc1b2916d.png) [@Homard](https://bisq.community/u/Homard)\ **Post date:** [July 7, 2018, 5:17am UTC](https://bisq.community/t/arbitration-time-is-past-2-wks-still-not-resolved/5763/4 "2018-07-07T05:17:10Z")
I send a message to the arbitrator, but today is saturday so maybe you’ll have to wait a bit. (If you want fast answer, it’s better to join during the week.) Sorry for the inconvenience. ---
**Author:** ![ManfredKarrer](https://bisq.community/user_avatar/bisq.community/manfredkarrer/32/26_2.png) [@ManfredKarrer](https://bisq.community/u/ManfredKarrer)\ **Post date:** [July 7, 2018, 9:25am UTC](https://bisq.community/t/arbitration-time-is-past-2-wks-still-not-resolved/5763/5 "2018-07-07T09:25:51Z")
@cbeams @keo are the arbitrators. Can you post your trade ID so they can have a look? Likely the dispute message did not arrive. Be sure to have the latest update installed as there have been some improvements added to make that more reliable. You can re-open a dispute by cmd+o at the pending trade. ---
**Author:** ![cbeams](https://bisq.community/user_avatar/bisq.community/cbeams/32/3396_2.png) [@cbeams](https://bisq.community/u/cbeams)\ **Post date:** [July 7, 2018, 9:38am UTC](https://bisq.community/t/arbitration-time-is-past-2-wks-still-not-resolved/5763/6 "2018-07-07T09:38:18Z")
Yes, please share the trade ID and I’ll pick it up from there. ---
**Author:** ![Davincci](https://bisq.community/letter_avatar/davincci/32/5_5575768a8748004e209b776fc1b2916d.png) [@Davincci](https://bisq.community/u/Davincci)\ **Post date:** [July 7, 2018, 1:54pm UTC](https://bisq.community/t/arbitration-time-is-past-2-wks-still-not-resolved/5763/7 "2018-07-07T13:54:33Z")
I too have been having a similar problem as I’ve sent several responses to cash app support, however I have not received anything in reference to a payment being refunded back to my account and it shows in a dispute that has been filled with my bank however with no response and the payment being refunded to one of my accounts (merged) where do I go from here? Can do help me ---
**Author:** ![xpub](https://bisq.community/letter_avatar/xpub/32/5_5575768a8748004e209b776fc1b2916d.png) [@xpub](https://bisq.community/u/xpub)\ **Post date:** [July 7, 2018, 6:16pm UTC](https://bisq.community/t/arbitration-time-is-past-2-wks-still-not-resolved/5763/8 "2018-07-07T18:16:04Z")
Thanks for your help. The tx id is 737769. I’m using v0.7.1 and I can still see the open support ticket. I did the new install yesterday. ---
**Author:** ![ManfredKarrer](https://bisq.community/user_avatar/bisq.community/manfredkarrer/32/26_2.png) [@ManfredKarrer](https://bisq.community/u/ManfredKarrer)\ **Post date:** [July 7, 2018, 8:02pm UTC](https://bisq.community/t/arbitration-time-is-past-2-wks-still-not-resolved/5763/9 "2018-07-07T20:02:39Z")
Try to re-open a dispute with cmd+o. might be that the first msg did not arrive. ---
**Author:** ![xpub](https://bisq.community/letter_avatar/xpub/32/5_5575768a8748004e209b776fc1b2916d.png) [@xpub](https://bisq.community/u/xpub)\ **Post date:** [July 7, 2018, 9:57pm UTC](https://bisq.community/t/arbitration-time-is-past-2-wks-still-not-resolved/5763/10 "2018-07-07T21:57:43Z")
Ok thanks I did that. (Portfolio \> Open trades \> cmd+o) ![11%20PM](https://bisq.community/uploads/default/original/2X/1/1a757a42393a0de898a86c99c472155fed344232.png) When I Open dispute again, my open trade looks the same except the payment started message status is Undefined ? now. The support ticket looks the same to me also. ---
**Author:** ![alexej996](https://bisq.community/user_avatar/bisq.community/alexej996/32/491_2.png) [@alexej996](https://bisq.community/u/alexej996)\ **Post date:** [July 7, 2018, 10:12pm UTC](https://bisq.community/t/arbitration-time-is-past-2-wks-still-not-resolved/5763/11 "2018-07-07T22:12:50Z")
Arbitrator should respond to you now in the next 24 hours. ---
**Author:** ![cbeams](https://bisq.community/user_avatar/bisq.community/cbeams/32/3396_2.png) [@cbeams](https://bisq.community/u/cbeams)\ **Post date:** [July 8, 2018, 5:05am UTC](https://bisq.community/t/arbitration-time-is-past-2-wks-still-not-resolved/5763/12 "2018-07-08T05:05:20Z")
@xpub, I have re-opened the dispute ticket on my side, and I’ve sent a message to both you and your counterparty. The problem is that when I originally closed this ticket on June 26th, the payout transaction never actually took place. This can happen because of a dropped message, and can always be fixed. Please bring your Bisq client online, respond to my latest arbitration message, and keep your client online afterward. When I see your message, I’ll re-close the ticket and double-check that the payout transaction occurs as expected. ---
**Author:** ![cbeams](https://bisq.community/user_avatar/bisq.community/cbeams/32/3396_2.png) [@cbeams](https://bisq.community/u/cbeams)\ **Post date:** [July 9, 2018, 7:12am UTC](https://bisq.community/t/arbitration-time-is-past-2-wks-still-not-resolved/5763/13 "2018-07-09T07:12:44Z")
@xpub got back to me in-app, and I’ve re-closed the dispute ticket. The payout transaction has been broadcast as expected this time and is now confirmed. All is well.