# Arbitrator Hasn't responded

**URL:** <https://bisq.community/t/arbitrator-hasnt-responded/718>\
**Category:** Support\
**Created:** [October 4, 2016, 3:38pm UTC](https://bisq.community/t/arbitrator-hasnt-responded/718 "2016-10-04T15:38:11Z")\
**Posts on this page:** 6\
**Page:** 1

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**Author:** ![VKostas](https://bisq.community/letter_avatar/vkostas/32/5_5575768a8748004e209b776fc1b2916d.png) [@VKostas](https://bisq.community/u/VKostas)\
**Post date:** [October 4, 2016, 3:38pm UTC](https://bisq.community/t/arbitrator-hasnt-responded/718/1 "2016-10-04T15:38:11Z")

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Hey guys,

I bought some BTC on Bitsquare, opened trade on the 19th of September.  
There were some issues and I chatted with an arbitrator, issues were resolved but the trade hasn’t gone through yet.  
The arbitrator hasn’t responded since the 25th of September.

Any help would be welcome,  
Thanks

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**Author:** ![ManfredKarrer](https://bisq.community/user_avatar/bisq.community/manfredkarrer/32/26_2.png) [@ManfredKarrer](https://bisq.community/u/ManfredKarrer)\
**Post date:** [October 4, 2016, 4:11pm UTC](https://bisq.community/t/arbitrator-hasnt-responded/718/2 "2016-10-04T16:11:59Z")

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Hi,  
I am the arbitrator and just came back from travelling. I will look into it in the next days (a lot of work to catch up now…).  
Can u send me an email (manfred at bitsquare dot io) in the meantime so I can instruct u what to do?  
Br,  
Manfred

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**Author:** ![VKostas](https://bisq.community/letter_avatar/vkostas/32/5_5575768a8748004e209b776fc1b2916d.png) [@VKostas](https://bisq.community/u/VKostas)\
**Post date:** [October 4, 2016, 4:36pm UTC](https://bisq.community/t/arbitrator-hasnt-responded/718/3 "2016-10-04T16:36:53Z")

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email sent

Thanks

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**Author:** ![BlueCustard](https://bisq.community/letter_avatar/bluecustard/32/5_5575768a8748004e209b776fc1b2916d.png) [@BlueCustard](https://bisq.community/u/BlueCustard)\
**Post date:** [October 6, 2016, 3:24am UTC](https://bisq.community/t/arbitrator-hasnt-responded/718/4 "2016-10-06T03:24:59Z")

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Hi, so this is somewhat related maybe? I had a trade that transitioned to arbitration and a support ticket automatically opened. But then the trade settled and my support ticket status is still Open. Why is that? The ticket is for trade id 1f73a3c1.

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**Author:** ![Michael1](https://bisq.community/letter_avatar/michael1/32/5_5575768a8748004e209b776fc1b2916d.png) [@Michael1](https://bisq.community/u/Michael1)\
**Post date:** [February 11, 2017, 10:34am UTC](https://bisq.community/t/arbitrator-hasnt-responded/718/5 "2017-02-11T10:34:27Z")

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Hi, my topic seems to be related too.  
my trade had some confirmation issues. I opened a ticket and the arbitrator helped to finish the trade. The ticket was closed with the message everybody is getting its BTC. But I did not receive any until now.  
Help please.

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**Author:** ![ManfredKarrer](https://bisq.community/user_avatar/bisq.community/manfredkarrer/32/26_2.png) [@ManfredKarrer](https://bisq.community/u/ManfredKarrer)\
**Post date:** [February 11, 2017, 4:58pm UTC](https://bisq.community/t/arbitrator-hasnt-responded/718/6 "2017-02-11T16:58:33Z")

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Can u PM me the trade ID? I will have a look, seems the payout tx did not succeed. But no worry we will get it out…