# Arbitrator not replying to support ticket

**URL:** <https://bisq.community/t/arbitrator-not-replying-to-support-ticket/4200>\
**Category:** Support\
**Created:** [January 2, 2018, 11:47pm UTC](https://bisq.community/t/arbitrator-not-replying-to-support-ticket/4200 "2018-01-02T23:47:30Z")\
**Posts on this page:** 6\
**Page:** 1

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**Author:** ![Richard](https://bisq.community/letter_avatar/richard/32/5_5575768a8748004e209b776fc1b2916d.png) [@Richard](https://bisq.community/u/Richard)\
**Post date:** [January 2, 2018, 11:47pm UTC](https://bisq.community/t/arbitrator-not-replying-to-support-ticket/4200/1 "2018-01-02T23:47:31Z")

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I raised a dispute ticket about a trade which did not confirm before the trading period expired.

I have had no reply from many messages I sent. Nothing.

How do I best get this resolved?

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**Author:** ![keo](https://bisq.community/letter_avatar/keo/32/5_5575768a8748004e209b776fc1b2916d.png) [@keo](https://bisq.community/u/keo)\
**Post date:** [January 3, 2018, 12:13am UTC](https://bisq.community/t/arbitrator-not-replying-to-support-ticket/4200/2 "2018-01-03T00:13:29Z")

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Who was your arbitrator?

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**Author:** ![Richard](https://bisq.community/letter_avatar/richard/32/5_5575768a8748004e209b776fc1b2916d.png) [@Richard](https://bisq.community/u/Richard)\
**Post date:** [January 3, 2018, 12:53am UTC](https://bisq.community/t/arbitrator-not-replying-to-support-ticket/4200/3 "2018-01-03T00:53:48Z")

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3b7cft5k4ae6a236.onion:9999

Does that help?

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**Author:** ![Richard](https://bisq.community/letter_avatar/richard/32/5_5575768a8748004e209b776fc1b2916d.png) [@Richard](https://bisq.community/u/Richard)\
**Post date:** [January 3, 2018, 11:17am UTC](https://bisq.community/t/arbitrator-not-replying-to-support-ticket/4200/4 "2018-01-03T11:17:32Z")

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Keo, was that what you were looking for? How do I identify my arbitrator ?

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**Author:** ![alexej996](https://bisq.community/user_avatar/bisq.community/alexej996/32/491_2.png) [@alexej996](https://bisq.community/u/alexej996)\
**Post date:** [January 3, 2018, 11:34am UTC](https://bisq.community/t/arbitrator-not-replying-to-support-ticket/4200/5 "2018-01-03T11:34:39Z")

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Yes, that is the arbitrator onion address. You should wait now for your arbitrator to contact you 🙂

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**Author:** ![keo](https://bisq.community/letter_avatar/keo/32/5_5575768a8748004e209b776fc1b2916d.png) [@keo](https://bisq.community/u/keo)\
**Post date:** [January 3, 2018, 11:38am UTC](https://bisq.community/t/arbitrator-not-replying-to-support-ticket/4200/6 "2018-01-03T11:38:38Z")

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Yes that is me. Send me a PM.

Keo.