# Arbitrator not responding

**URL:** <https://bisq.community/t/arbitrator-not-responding/2249>\
**Category:** Support\
**Created:** [June 12, 2017, 10:22pm UTC](https://bisq.community/t/arbitrator-not-responding/2249 "2017-06-12T22:22:16Z")\
**Posts on this page:** 7\
**Page:** 1

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**Author:** ![nex9](https://bisq.community/letter_avatar/nex9/32/5_5575768a8748004e209b776fc1b2916d.png) [@nex9](https://bisq.community/u/nex9)\
**Post date:** [June 12, 2017, 10:22pm UTC](https://bisq.community/t/arbitrator-not-responding/2249/1 "2017-06-12T22:22:16Z")

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Hi, just stuck on a trade as I have received payment for sold BTC however case has been opened and now the arbitrator not responding. I would like to get the security deposit back so I can continue trading and the other side would probably want their bitcoins as well.

Regards

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**Author:** ![shrike](https://bisq.community/letter_avatar/shrike/32/5_5575768a8748004e209b776fc1b2916d.png) [@shrike](https://bisq.community/u/shrike)\
**Post date:** [June 13, 2017, 1:43am UTC](https://bisq.community/t/arbitrator-not-responding/2249/2 "2017-06-13T01:43:05Z")

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I’m sure he will pm you soon. Out of curiosity, how long has it been?

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**Author:** ![nex9](https://bisq.community/letter_avatar/nex9/32/5_5575768a8748004e209b776fc1b2916d.png) [@nex9](https://bisq.community/u/nex9)\
**Post date:** [June 13, 2017, 1:56am UTC](https://bisq.community/t/arbitrator-not-responding/2249/3 "2017-06-13T01:56:45Z")

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Less than a day. So not long. All is sorted now anyway. Does the tick next to the messages mean that he has read the message or just delivered?

Thanks

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**Author:** ![ManfredKarrer](https://bisq.community/user_avatar/bisq.community/manfredkarrer/32/26_2.png) [@ManfredKarrer](https://bisq.community/u/ManfredKarrer)\
**Post date:** [June 13, 2017, 11:36pm UTC](https://bisq.community/t/arbitrator-not-responding/2249/4 "2017-06-13T23:36:57Z")

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The tick means that he was online and received it not that he read it. the mail icon means he was not online

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**Author:** ![ManfredKarrer](https://bisq.community/user_avatar/bisq.community/manfredkarrer/32/26_2.png) [@ManfredKarrer](https://bisq.community/u/ManfredKarrer)\
**Post date:** [October 20, 2017, 2:35pm UTC](https://bisq.community/t/arbitrator-not-responding/2249/6 "2017-10-20T14:35:45Z")

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Both arbitrators don’t see that dispute. It might be that your network connectivity was bad in the moment you opened the dispute so the message did not arrive. Try again with selecting the trade and click cmd+o. You will get asked if u are sure to re-open again and confirm…

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**Author:** ![cbeams](https://bisq.community/user_avatar/bisq.community/cbeams/32/3396_2.png) [@cbeams](https://bisq.community/u/cbeams)\
**Post date:** [October 20, 2017, 3:54pm UTC](https://bisq.community/t/arbitrator-not-responding/2249/8 "2017-10-20T15:54:00Z")

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I’ve received the dispute, and can now see the ticket. Let’s take this up in the app.

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**Author:** ![cbeams](https://bisq.community/user_avatar/bisq.community/cbeams/32/3396_2.png) [@cbeams](https://bisq.community/u/cbeams)\
**Post date:** [December 8, 2017, 7:04am UTC](https://bisq.community/t/arbitrator-not-responding/2249/11 "2017-12-08T07:04:28Z")

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@SD86gdns9H, apologies for the delay. I am there, and am catching up on a number of dispute issues now. Stay tuned to the arbitration chat for this trade, thanks.