# arbitratorPubKeyRing must no tbe null **URL:** \ **Category:** Support\ **Created:** [August 26, 2019, 11:07pm UTC](https://bisq.community/t/arbitratorpubkeyring-must-no-tbe-null/8307 "2019-08-26T23:07:28Z")\ **Posts on this page:** 8\ **Page:** 1
**Author:** ![InternetUser](https://bisq.community/letter_avatar/internetuser/32/5_5575768a8748004e209b776fc1b2916d.png) [@InternetUser](https://bisq.community/u/InternetUser)\ **Post date:** [August 26, 2019, 11:07pm UTC](https://bisq.community/t/arbitratorpubkeyring-must-no-tbe-null/8307/1 "2019-08-26T23:07:28Z")
The message is indeed “arbitratorPubKeyRing must **no tbe** null” (instead of “arbitratorPubKeyRing must **not be** null”). After accepting an offer, I received this message. Despite the error, the trade was created with all phases in grey: ![grey](https://bisq.community/uploads/default/original/2X/d/d9af95b4ca6d145714081f67b75f81c7328db16a.png) It seems I will not be able to even open a dispute, so how can I release my coins? ---
**Author:** ![huey](https://bisq.community/letter_avatar/huey/32/5_5575768a8748004e209b776fc1b2916d.png) [@huey](https://bisq.community/u/huey)\ **Post date:** [August 27, 2019, 12:12am UTC](https://bisq.community/t/arbitratorpubkeyring-must-no-tbe-null/8307/2 "2019-08-27T00:12:27Z")
You can open a dispute by pressing ctrl/cmd + o. ---
**Author:** ![InternetUser](https://bisq.community/letter_avatar/internetuser/32/5_5575768a8748004e209b776fc1b2916d.png) [@InternetUser](https://bisq.community/u/InternetUser)\ **Post date:** [August 27, 2019, 2:02am UTC](https://bisq.community/t/arbitratorpubkeyring-must-no-tbe-null/8307/3 "2019-08-27T02:02:46Z")
When I do that, I get an “Open support ticket” dialog, which has a button “OPEN SUPPORT TICKET”. When I click the button, I get this dialog: ![ed](https://bisq.community/uploads/default/original/2X/0/02aeb42fb710fff7dd3c8a011d7798b6c482e3cd.png) ---
**Author:** ![huey](https://bisq.community/letter_avatar/huey/32/5_5575768a8748004e209b776fc1b2916d.png) [@huey](https://bisq.community/u/huey)\ **Post date:** [August 27, 2019, 10:33am UTC](https://bisq.community/t/arbitratorpubkeyring-must-no-tbe-null/8307/4 "2019-08-27T10:33:41Z")
Please do so. Open an issue on [github.com/bisq-network/bisq/issues](http://github.com/bisq-network/bisq/issues) and attach your bisq.log file. ---
**Author:** ![InternetUser](https://bisq.community/letter_avatar/internetuser/32/5_5575768a8748004e209b776fc1b2916d.png) [@InternetUser](https://bisq.community/u/InternetUser)\ **Post date:** [August 27, 2019, 11:11am UTC](https://bisq.community/t/arbitratorpubkeyring-must-no-tbe-null/8307/5 "2019-08-27T11:11:17Z")
What about my coins? How can I have them back? v1.1.5: > > > \`\`\` > java.lang.NullPointerException: arbitratorPubKeyRing must no tbe null > at …com.google.common.base.Preconditions.checkNotNull(Preconditions.java:787) > at bisq.desktop.main.portfolio.pendingtrades.PendingTradesDataModel.doOpenDispute(PendingTradesDataModel.java:471) > at bisq.desktop.main.portfolio.pendingtrades.PendingTradesDataModel.tryOpenDispute(PendingTradesDataModel.java:430) > at bisq.desktop.main.portfolio.pendingtrades.PendingTradesDataModel.onOpenSupportTicket(PendingTradesDataModel.java:205) > at java.base/java.util.Optional.ifPresent(Optional.java:172) > at bisq.desktop.main.overlays.Overlay.lambda$addButtons$11(Overlay.java:931) > at javafx.base/com.sun.javafx.event.CompositeEventHandler.dispatchBubblingEvent(CompositeEventHandler.java:86) > at javafx.base/com.sun.javafx.event.EventHandlerManager.dispatchBubblingEvent(EventHandlerManager.java:238) > at javafx.base/com.sun.javafx.event.EventHandlerManager.dispatchBubblingEvent(EventHandlerManager.java:191) > at javafx.base/com.sun.javafx.event.CompositeEventDispatcher.dispatchBubblingEvent(CompositeEventDispatcher.java:59) > at javafx.base/com.sun.javafx.event.BasicEventDispatcher.dispatchEvent(BasicEventDispatcher.java:58) > at javafx.base/com.sun.javafx.event.EventDispatchChainImpl.dispatchEvent(EventDispatchChainImpl.java:114) > at javafx.base/com.sun.javafx.event.BasicEventDispatcher.dispatchEvent(BasicEventDispatcher.java:56) > at javafx.base/com.sun.javafx.event.EventDispatchChainImpl.dispatchEvent(EventDispatchChainImpl.java:114) > at javafx.base/com.sun.javafx.event.BasicEventDispatcher.dispatchEvent(BasicEventDispatcher.java:56) > at javafx.base/com.sun.javafx.event.EventDispatchChainImpl.dispatchEvent(EventDispatchChainImpl.java:114) > at javafx.base/com.sun.javafx.event.EventUtil.fireEventImpl(EventUtil.java:74) > at javafx.base/com.sun.javafx.event.EventUtil.fireEvent(EventUtil.java:49) > at javafx.base/javafx.event.Event.fireEvent(Event.java:198) > at javafx.graphics/javafx.scene.Node.fireEvent(Node.java:8865) > at javafx.controls/javafx.scene.control.Button.fire(Button.java:200) > at javafx.controls/com.sun.javafx.scene.control.behavior.ButtonBehavior.mouseReleased(ButtonBehavior.java:206) > at javafx.controls/com.sun.javafx.scene.control.inputmap.InputMap.handle(InputMap.java:274) > at javafx.base/com.sun.javafx.event.CompositeEventHandler$NormalEventHandlerRecord.handleBubblingEvent(CompositeEventHandler.java:218) > at javafx.base/com.sun.javafx.event.CompositeEventHandler.dispatchBubblingEvent(CompositeEventHandler.java:80) > at javafx.base/com.sun.javafx.event.EventHandlerManager.dispatchBubblingEvent(EventHandlerManager.java:238) > at javafx.base/com.sun.javafx.event.EventHandlerManager.dispatchBubblingEvent(EventHandlerManager.java:191) > at javafx.base/com.sun.javafx.event.CompositeEventDispatcher.dispatchBubblingEvent(CompositeEventDispatcher.java:59) > at javafx.base/com.sun.javafx.event.BasicEventDispatcher.dispatchEvent(BasicEventDispatcher.java:58) > at javafx.base/com.sun.javafx.event.EventDispatchChainImpl.dispatchEvent(EventDispatchChainImpl.java:114) > at javafx.base/com.sun.javafx.event.BasicEventDispatcher.dispatchEvent(BasicEventDispatcher.java:56) > at javafx.base/com.sun.javafx.event.EventDispatchChainImpl.dispatchEvent(EventDispatchChainImpl.java:114) > at javafx.base/com.sun.javafx.event.BasicEventDispatcher.dispatchEvent(BasicEventDispatcher.java:56) > at javafx.base/com.sun.javafx.event.EventDispatchChainImpl.dispatchEvent(EventDispatchChainImpl.java:114) > at javafx.base/com.sun.javafx.event.EventUtil.fireEventImpl(EventUtil.java:74) > at javafx.base/com.sun.javafx.event.EventUtil.fireEvent(EventUtil.java:54) > at javafx.base/javafx.event.Event.fireEvent(Event.java:198) > at javafx.graphics/javafx.scene.Scene$MouseHandler.process(Scene.java:3876) > at javafx.graphics/javafx.scene.Scene$MouseHandler.access$1300(Scene.java:3604) > at javafx.graphics/javafx.scene.Scene.processMouseEvent(Scene.java:1874) > at javafx.graphics/javafx.scene.Scene$ScenePeerListener.mouseEvent(Scene.java:2613) > at javafx.graphics/com.sun.javafx.tk.quantum.GlassViewEventHandler$MouseEventNotification.run(GlassViewEventHandler.java:397) > at javafx.graphics/com.sun.javafx.tk.quantum.GlassViewEventHandler$MouseEventNotification.run(GlassViewEventHandler.java:295) > at java.base/java.security.AccessController.doPrivileged(Native Method) > at javafx.graphics/com.sun.javafx.tk.quantum.GlassViewEventHandler.lambda$handleMouseEvent$2(GlassViewEventHandler.java:434) > at javafx.graphics/com.sun.javafx.tk.quantum.QuantumToolkit.runWithoutRenderLock(QuantumToolkit.java:389) > at javafx.graphics/com.sun.javafx.tk.quantum.GlassViewEventHandler.handleMouseEvent(GlassViewEventHandler.java:433) > at javafx.graphics/com.sun.glass.ui.View.handleMouseEvent(View.java:556) > at javafx.graphics/com.sun.glass.ui.View.notifyMouse(View.java:942) > at javafx.graphics/com.sun.glass.ui.gtk.GtkApplication.\_runLoop(Native Method) > at javafx.graphics/com.sun.glass.ui.gtk.GtkApplication.lambda$runLoop$11(GtkApplication.java:277) > at java.base/java.lang.Thread.run(Thread.java:844) > \`\`\` ---
**Author:** ![huey](https://bisq.community/letter_avatar/huey/32/5_5575768a8748004e209b776fc1b2916d.png) [@huey](https://bisq.community/u/huey)\ **Post date:** [August 27, 2019, 11:49am UTC](https://bisq.community/t/arbitratorpubkeyring-must-no-tbe-null/8307/6 "2019-08-27T11:49:54Z")
I believe your attempt to take the offer wasn’t successful so your funds didn’t ever leave your wallet. You can check if under FUNDS \> TRANSACTIONS you’ve had any transactions related to this trade. ---
**Author:** ![InternetUser](https://bisq.community/letter_avatar/internetuser/32/5_5575768a8748004e209b776fc1b2916d.png) [@InternetUser](https://bisq.community/u/InternetUser)\ **Post date:** [August 28, 2019, 3:20pm UTC](https://bisq.community/t/arbitratorpubkeyring-must-no-tbe-null/8307/9 "2019-08-28T15:20:23Z")
You are correct, the funds never left the wallet. However, I have a frozen transaction I cannot remove, which didn’t even reach phase 1 (Wait for blockchain confirmation), while the buyer informed me they have a similar situation, although their transaction reached phase 1. What should we do? ---
**Author:** ![huey](https://bisq.community/letter_avatar/huey/32/5_5575768a8748004e209b776fc1b2916d.png) [@huey](https://bisq.community/u/huey)\ **Post date:** [August 28, 2019, 3:49pm UTC](https://bisq.community/t/arbitratorpubkeyring-must-no-tbe-null/8307/10 "2019-08-28T15:49:33Z")
Make a backup and use the ‘BTC wallet emergency tool’ by pressing ctrl/cmd+e. Verify that the amount you’ll be sending includes the amount reserved. I think that by withdrawing to an used address from the FUNDS \> RECEIVE FUNDS it should unlock the Reserved funds.