Balance is at zero

I have a problem in my account to transfer an amount to the account via bluewallet and the transaction appears in the bisq but the balance is at zero, how can I solve this situation? Thanks

Hi, so you’ve copied an adress from Funds - Receive Funds but they don’t appear on Bisq. You can look if the tx really was confirmed using a block explorer like, using the txid.
If it did take place, do a spv resync to look again for that missing tx. Resyncing SPV file - Bisq Wiki
A backup first is recommended. Backing up application data - Bisq Wiki