# Bank wont let me send says fraudulent account how to cancel and refund security deposit

**URL:** <https://bisq.community/t/bank-wont-let-me-send-says-fraudulent-account-how-to-cancel-and-refund-security-deposit/11425>\
**Category:** Payment methods\
**Created:** [February 26, 2022, 12:23pm UTC](https://bisq.community/t/bank-wont-let-me-send-says-fraudulent-account-how-to-cancel-and-refund-security-deposit/11425 "2022-02-26T12:23:58Z")\
**Posts on this page:** 2\
**Page:** 1

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**Author:** ![akaolly](https://bisq.community/letter_avatar/akaolly/32/5_5575768a8748004e209b776fc1b2916d.png) [@akaolly](https://bisq.community/u/akaolly)\
**Post date:** [February 26, 2022, 12:23pm UTC](https://bisq.community/t/bank-wont-let-me-send-says-fraudulent-account-how-to-cancel-and-refund-security-deposit/11425/1 "2022-02-26T12:23:58Z")

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hi my bank has refused to send to the peer ive initiated a trade with saying its a fraudulent account how can i cancel the trade and get my deposit back. Thanks in advance

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**Author:** ![Pazza](https://bisq.community/user_avatar/bisq.community/pazza/32/2703_2.png) [@Pazza](https://bisq.community/u/Pazza)\
**Post date:** [February 26, 2022, 3:22pm UTC](https://bisq.community/t/bank-wont-let-me-send-says-fraudulent-account-how-to-cancel-and-refund-security-deposit/11425/2 "2022-02-26T15:22:45Z")

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Hi @akaolly you should open mediation. You can do this by selecting the trade and clicking: ‘Ctrl + o’ or ‘alt + o’ or ‘cmd + o’

For info about mediation see: [Dispute resolution - Bisq Wiki](https://bisq.wiki/Dispute_resolution#Level_2:_Mediation)

I would also recommend taking a screenshot of the message saying the account you are trading with is a fraudulent account, this can be provided to the mediator as evidence that you are unable to pay the seller.