# Bisq doesn't work at all

**URL:** <https://bisq.community/t/bisq-doesnt-work-at-all/7157>\
**Category:** Support\
**Created:** [March 3, 2019, 12:20pm UTC](https://bisq.community/t/bisq-doesnt-work-at-all/7157 "2019-03-03T12:20:45Z")\
**Posts on this page:** 2\
**Page:** 1

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**Author:** ![NeoCatCoin](https://bisq.community/letter_avatar/neocatcoin/32/5_5575768a8748004e209b776fc1b2916d.png) [@NeoCatCoin](https://bisq.community/u/NeoCatCoin)\
**Post date:** [March 3, 2019, 12:20pm UTC](https://bisq.community/t/bisq-doesnt-work-at-all/7157/1 "2019-03-03T12:20:45Z")

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Hello,  
I’ve a problem with Bisq. I’m a new user so I didn’t install an old Bisq version but the last one over W10. I created an antivirus exception and tryied to run it but doesn’t work at all. No process started, nothing happened, even restarting the computer and trying again.

I don’t know what else to do to running it. Has had someone same problem?

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<div class="post-metadata">

**Author:** ![alexej996](https://bisq.community/user_avatar/bisq.community/alexej996/32/491_2.png) [@alexej996](https://bisq.community/u/alexej996)\
**Post date:** [March 3, 2019, 8:48pm UTC](https://bisq.community/t/bisq-doesnt-work-at-all/7157/2 "2019-03-03T20:48:03Z")

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Take a look if directory exists at **C:\Documents and Settings\username\AppData\Roaming\Bisq**.

If that directory is created, take a look at **bisq.log** file for any errors.

PS: Consider moving to Linux, at least when dealing with crypto.