# Bisq gave error message when saving a pasword

**URL:** <https://bisq.community/t/bisq-gave-error-message-when-saving-a-pasword/3382>\
**Category:** Uncategorized\
**Created:** [November 8, 2017, 12:25pm UTC](https://bisq.community/t/bisq-gave-error-message-when-saving-a-pasword/3382 "2017-11-08T12:25:52Z")\
**Posts on this page:** 5\
**Page:** 1

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**Author:** ![joe](https://bisq.community/letter_avatar/joe/32/6_22734026db12803ebb3e059622ac3534.png) [@joe](https://bisq.community/u/joe)\
**Post date:** [November 8, 2017, 12:25pm UTC](https://bisq.community/t/bisq-gave-error-message-when-saving-a-pasword/3382/1 "2017-11-08T12:25:52Z")

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Please fix. I don’t have time, patience, or bandwidth to give you any more information. Just fix quickly.  
Here is screenshot and log.

Oops, sorry. Your screen says to attach log. But you don’t say how. You’ll have to do without!

And Also, I can’t see how to upload a screenshot. You’ll have to do without on that too.

No, I’m not joking with this post. I do need this fixed. The onus is on you because you don’t provide a clear channel for me to give you the information you’re asking for.

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**Author:** ![Nolaan](https://bisq.community/user_avatar/bisq.community/nolaan/32/1100_2.png) [@Nolaan](https://bisq.community/u/Nolaan)\
**Post date:** [November 8, 2017, 2:17pm UTC](https://bisq.community/t/bisq-gave-error-message-when-saving-a-pasword/3382/2 "2017-11-08T14:17:43Z")

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> [@joe](#):
>
> The onus is on you because you don’t provide a clear channel for me to give you the information you’re asking for.

@joe  
On this forum you mean 🙂

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**Author:** ![joe](https://bisq.community/letter_avatar/joe/32/6_22734026db12803ebb3e059622ac3534.png) [@joe](https://bisq.community/u/joe)\
**Post date:** [November 8, 2017, 2:34pm UTC](https://bisq.community/t/bisq-gave-error-message-when-saving-a-pasword/3382/3 "2017-11-08T14:34:49Z")

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No, I was a bit harsh. No, it’s not.  
I am just preplexed. How do I find where the log is?  
How do I attach a screenshot here? —\> X

It’s my frustration talking, sorry.

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**Author:** ![Nolaan](https://bisq.community/user_avatar/bisq.community/nolaan/32/1100_2.png) [@Nolaan](https://bisq.community/u/Nolaan)\
**Post date:** [November 8, 2017, 3:01pm UTC](https://bisq.community/t/bisq-gave-error-message-when-saving-a-pasword/3382/4 "2017-11-08T15:01:58Z")

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Yes don’t worry, been there done that! What is your OS?

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**Author:** ![alexej996](https://bisq.community/user_avatar/bisq.community/alexej996/32/491_2.png) [@alexej996](https://bisq.community/u/alexej996)\
**Post date:** [November 10, 2017, 3:25pm UTC](https://bisq.community/t/bisq-gave-error-message-when-saving-a-pasword/3382/5 "2017-11-10T15:25:35Z")

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You can find the log file named bisq.log in the data directory. You can find the data directory in:

- Mac OSX: /Users/username/Library/Application Support/Bisq
- Linux: /home/username/.local/share/Bisq
- Windows 7,8: C:\Documents and Settings\username\AppData\Roaming\Bisq
- Windows XP: C:\Documents and Settings\username\Application Data\Bisq

You should be able to either copy/paste it here or just use the upload button when writing a reply.  
You might want to edit the log first for privacy reasons.

You can also just tell us the error message, that would help.