# Bisq password fail, wallet restore empty **URL:** \ **Category:** Support\ **Created:** [January 4, 2026, 5:15am UTC](https://bisq.community/t/bisq-password-fail-wallet-restore-empty/13459 "2026-01-04T05:15:27Z")\ **Posts on this page:** 9\ **Page:** 1
**Author:** ![barista](https://bisq.community/letter_avatar/barista/32/5_5575768a8748004e209b776fc1b2916d.png) [@barista](https://bisq.community/u/barista)\ **Post date:** [January 4, 2026, 5:15am UTC](https://bisq.community/t/bisq-password-fail-wallet-restore-empty/13459/1 "2026-01-04T05:15:27Z")
(Posting new topic as earlier post on related older topic didn’t receive any inputs) Hi, I am facing this problem, strange though that this was supposed to be fixed long back. Here is what happened. I have enabled password for my wallet but since I didn’t use it for long time I seem to have forgotten my password when even after repeated attempts I couldn’t get through. So I use the forgot password option and started entering my key words and surprisingly after only 6 words the restore wallet option got active (crazily it wouldn’t if I enter all 12 words). I have some small BTC in my wallet so it asked warned me that my wallet was not empty but I still chose to restore it anyway and then it opened the application but my wallet balance was shown as zero. So reading through the support posts I selected to resync the spv chain and shutdown. But since then the resync is failing repeatedly with this warning, it comes to 98% and then stops. I don’t know what to do next. I have my seed words so does it mean my wallet balance can still be retrieved? Any clues how to get that would be much appreciated. ![Screenshot 2026-01-02 112537](https://bisq.community/uploads/default/original/2X/6/611e87ed35a3f0b149db571004ad866934d122f6.png) ---
**Author:** ![barista](https://bisq.community/letter_avatar/barista/32/5_5575768a8748004e209b776fc1b2916d.png) [@barista](https://bisq.community/u/barista)\ **Post date:** [January 13, 2026, 4:57am UTC](https://bisq.community/t/bisq-password-fail-wallet-restore-empty/13459/2 "2026-01-13T04:57:45Z")
Is there no more any support for Bisq platform? ---
**Author:** ![suddenwhipvapor](https://bisq.community/user_avatar/bisq.community/suddenwhipvapor/32/3291_2.png) [@suddenwhipvapor](https://bisq.community/u/suddenwhipvapor)\ **Post date:** [January 25, 2026, 9:09am UTC](https://bisq.community/t/bisq-password-fail-wallet-restore-empty/13459/3 "2026-01-25T09:09:46Z")
first of all, you need to install 1.9.22 as SPV resync won’t work anymore in 1.9.21 then, you absolutely need to restore the wallet using all the 12 seedwords, there is no other way around it ---
**Author:** ![barista](https://bisq.community/letter_avatar/barista/32/5_5575768a8748004e209b776fc1b2916d.png) [@barista](https://bisq.community/u/barista)\ **Post date:** [February 7, 2026, 9:49am UTC](https://bisq.community/t/bisq-password-fail-wallet-restore-empty/13459/4 "2026-02-07T09:49:29Z")
Thanks for reply. I have installed the new version of 1.9.22 Bisq which completed the SPV sync successfully. But now my wallet shows zero BTC, is there a way to restore the wallet balance from earlier backup (done with older version 19.21)? If not, any other way to restore the wallet balance if I have my seedwords. ---
**Author:** ![barista](https://bisq.community/letter_avatar/barista/32/5_5575768a8748004e209b776fc1b2916d.png) [@barista](https://bisq.community/u/barista)\ **Post date:** [February 9, 2026, 5:24am UTC](https://bisq.community/t/bisq-password-fail-wallet-restore-empty/13459/5 "2026-02-09T05:24:18Z")
Hi, posting an update. I was able to restore my balance after using one of my backup wallet files. Thanks for your inputs. ---
**Author:** ![suddenwhipvapor](https://bisq.community/user_avatar/bisq.community/suddenwhipvapor/32/3291_2.png) [@suddenwhipvapor](https://bisq.community/u/suddenwhipvapor)\ **Post date:** [February 10, 2026, 9:58pm UTC](https://bisq.community/t/bisq-password-fail-wallet-restore-empty/13459/6 "2026-02-10T21:58:53Z")
sorry for delayed reply, but glad you did it yourself! ---
**Author:** ![barista](https://bisq.community/letter_avatar/barista/32/5_5575768a8748004e209b776fc1b2916d.png) [@barista](https://bisq.community/u/barista)\ **Post date:** [February 17, 2026, 7:09am UTC](https://bisq.community/t/bisq-password-fail-wallet-restore-empty/13459/7 "2026-02-17T07:09:19Z")
But a strange thing happens, when I click on Accounts→wallet seed option it is asking for password to show the seeds but I have already restored the wallet with the seed words which means there is no password now. Is this going to be a problem as I am seeing some bisq errors when I try to buy something. ---
**Author:** ![barista](https://bisq.community/letter_avatar/barista/32/5_5575768a8748004e209b776fc1b2916d.png) [@barista](https://bisq.community/u/barista)\ **Post date:** [February 18, 2026, 6:26am UTC](https://bisq.community/t/bisq-password-fail-wallet-restore-empty/13459/8 "2026-02-18T06:26:13Z")
Please ignore the above issue as it was probably caused by in improper backup restore of my wallet. It is working fine now after correct backup file was used. ---
**Author:** ![suddenwhipvapor](https://bisq.community/user_avatar/bisq.community/suddenwhipvapor/32/3291_2.png) [@suddenwhipvapor](https://bisq.community/u/suddenwhipvapor)\ **Post date:** [February 20, 2026, 1:43pm UTC](https://bisq.community/t/bisq-password-fail-wallet-restore-empty/13459/9 "2026-02-20T13:43:28Z")
twice solved by yourself,great 🙂