# Bisq: Transaction ID Not Found Bug **URL:** \ **Category:** Support\ **Created:** [May 2, 2018, 1:18am UTC](https://bisq.community/t/bisq-transaction-id-not-found-bug/5371 "2018-05-02T01:18:06Z")\ **Posts on this page:** 3\ **Page:** 1
**Author:** ![Trader13](https://bisq.community/letter_avatar/trader13/32/5_5575768a8748004e209b776fc1b2916d.png) [@Trader13](https://bisq.community/u/Trader13)\ **Post date:** [May 2, 2018, 1:18am UTC](https://bisq.community/t/bisq-transaction-id-not-found-bug/5371/1 "2018-05-02T01:18:06Z")
Have hit this bug before and support resolved the issue. However, this is the second time I am hitting this bug where the transaction ID is not found. Does Bisq know the root cause of this bug? Is there any potential solution? It is a bit annoying to have to open the support ticket and wait for it to be cancelled then sent back each time. Scenario: 1. Trade is placed on the orderbook as a maker 2. Someone accepts my trade 3. Freezes on “wait for blockchain confirmation” since no transaction id can be found on the blockchain. ---
**Author:** ![TCP](https://bisq.community/letter_avatar/tcp/32/5_5575768a8748004e209b776fc1b2916d.png) [@TCP](https://bisq.community/u/TCP)\ **Post date:** [May 2, 2018, 9:32am UTC](https://bisq.community/t/bisq-transaction-id-not-found-bug/5371/2 "2018-05-02T09:32:51Z")
I’m not sure of the solution, but I had a similar problem yesterday as a buyer: > [@Funds sent but unable to click 'Payment started'](https://bisq.community/t/funds-sent-but-unable-to-click-payment-started/5376): > > I have raised this with support, but wondered whether anyone else has had the same problem. I accepted an offer, waited for the blockchain confirmation (which took longer than usual due to a problem with the transaction ID), transferred the fiat, but now the ‘Payment started’ button is disabled. As a result, I am unable to mark the payment as sent and the maker is presumably unable to confirm that it has been received in order to complete the transaction. [screenshot] The trade will expire so… After contacting support, it did eventually confirm and move on to the next screen, but now I am stuck again. These two problems may be related. ---
**Author:** ![alexej996](https://bisq.community/user_avatar/bisq.community/alexej996/32/491_2.png) [@alexej996](https://bisq.community/u/alexej996)\ **Post date:** [May 2, 2018, 10:35am UTC](https://bisq.community/t/bisq-transaction-id-not-found-bug/5371/3 "2018-05-02T10:35:06Z")
You could open an issue on GitHub. Perhaps even send Manfred your log file via private message.