# Bisq won't start after installation (Win 8.1) **URL:** \ **Category:** Support\ **Created:** [July 17, 2018, 3:46pm UTC](https://bisq.community/t/bisq-wont-start-after-installation-win-8-1/5804 "2018-07-17T15:46:05Z")\ **Posts on this page:** 17\ **Page:** 1
**Author:** ![ZuLeweiner](https://bisq.community/user_avatar/bisq.community/zuleweiner/32/1705_2.png) [@ZuLeweiner](https://bisq.community/u/ZuLeweiner)\ **Post date:** [July 17, 2018, 3:46pm UTC](https://bisq.community/t/bisq-wont-start-after-installation-win-8-1/5804/1 "2018-07-17T15:46:05Z")
I tried to install Bisq on my laptop with Win 8.1. It’s been installed there previously. However, when I install it now, Bisq won’t start. When I start the application, I can see it running in task mgr for a while and then it suddenly disappears. I tried to uninstall and install it, tried installing both 32bit and 64bit version. I tried to uninstall it with Total Uninstall 6 but without success. Anyone know, what’s happening? ---
**Author:** ![alexej996](https://bisq.community/user_avatar/bisq.community/alexej996/32/491_2.png) [@alexej996](https://bisq.community/u/alexej996)\ **Post date:** [July 17, 2018, 4:12pm UTC](https://bisq.community/t/bisq-wont-start-after-installation-win-8-1/5804/2 "2018-07-17T16:12:09Z")
Do you leave any funds in Bisq last time you used it on that computer? Maybe antivirus is messing with some critical Bisq files, like wallet files or Tor files that some AVs are known to delete. ---
**Author:** ![ZuLeweiner](https://bisq.community/user_avatar/bisq.community/zuleweiner/32/1705_2.png) [@ZuLeweiner](https://bisq.community/u/ZuLeweiner)\ **Post date:** [July 17, 2018, 4:14pm UTC](https://bisq.community/t/bisq-wont-start-after-installation-win-8-1/5804/3 "2018-07-17T16:14:44Z")
No, I didn’t have anything in the wallet, so it doesn’t really matter what happens with the files. I’m using Avast which lets me use Tor browser and DeepOnion wallet just fine. And as I said, I had Bisq installed earlier. ---
**Author:** ![alexej996](https://bisq.community/user_avatar/bisq.community/alexej996/32/491_2.png) [@alexej996](https://bisq.community/u/alexej996)\ **Post date:** [July 17, 2018, 4:16pm UTC](https://bisq.community/t/bisq-wont-start-after-installation-win-8-1/5804/4 "2018-07-17T16:16:17Z")
Try renaming this directory to something else and starting Bisq again. C:\Documents and Settings\username\AppData\Roaming\Bisq ---
**Author:** ![ZuLeweiner](https://bisq.community/user_avatar/bisq.community/zuleweiner/32/1705_2.png) [@ZuLeweiner](https://bisq.community/u/ZuLeweiner)\ **Post date:** [July 17, 2018, 4:24pm UTC](https://bisq.community/t/bisq-wont-start-after-installation-win-8-1/5804/5 "2018-07-17T16:24:34Z")
I don’t have any Bisq folder in AppData\Roaming. I have one in AppData/Local, though. I tried to delete it and install Bisq again but without success. ---
**Author:** ![alexej996](https://bisq.community/user_avatar/bisq.community/alexej996/32/491_2.png) [@alexej996](https://bisq.community/u/alexej996)\ **Post date:** [July 17, 2018, 4:27pm UTC](https://bisq.community/t/bisq-wont-start-after-installation-win-8-1/5804/6 "2018-07-17T16:27:23Z")
Bisq should have created a new data directory there since you deleted it, is there a log file in there? ---
**Author:** ![ZuLeweiner](https://bisq.community/user_avatar/bisq.community/zuleweiner/32/1705_2.png) [@ZuLeweiner](https://bisq.community/u/ZuLeweiner)\ **Post date:** [July 17, 2018, 4:31pm UTC](https://bisq.community/t/bisq-wont-start-after-installation-win-8-1/5804/7 "2018-07-17T16:31:34Z")
Again, I have no Roaming\Bisq folder. I can’t find any log file in the Local\Bisq folder. I tried to search for “log” via Windows Search but with no success. ---
**Author:** ![alexej996](https://bisq.community/user_avatar/bisq.community/alexej996/32/491_2.png) [@alexej996](https://bisq.community/u/alexej996)\ **Post date:** [July 17, 2018, 4:32pm UTC](https://bisq.community/t/bisq-wont-start-after-installation-win-8-1/5804/8 "2018-07-17T16:32:15Z")
Alright, so what is now in that new Local\Bisq folder? ---
**Author:** ![ZuLeweiner](https://bisq.community/user_avatar/bisq.community/zuleweiner/32/1705_2.png) [@ZuLeweiner](https://bisq.community/u/ZuLeweiner)\ **Post date:** [July 17, 2018, 4:34pm UTC](https://bisq.community/t/bisq-wont-start-after-installation-win-8-1/5804/9 "2018-07-17T16:34:36Z")
A bunch of .dll files, Bisq.exe, Bisq.ico, unins000.dat, unins000.exe. There are also “app” and “runtime” folders. ---
**Author:** ![alexej996](https://bisq.community/user_avatar/bisq.community/alexej996/32/491_2.png) [@alexej996](https://bisq.community/u/alexej996)\ **Post date:** [July 17, 2018, 4:39pm UTC](https://bisq.community/t/bisq-wont-start-after-installation-win-8-1/5804/10 "2018-07-17T16:39:03Z")
Yeah, that doesn’t seem like a data directory that we are looking for. It is quite odd that Bisq didn’t create a directory in Roaming\Bisq. Perhaps it is hidden? Maybe you will need to enable showing of hidden files and folders on your Windows installation to be able to see it, I’m not sure. ---
**Author:** ![ZuLeweiner](https://bisq.community/user_avatar/bisq.community/zuleweiner/32/1705_2.png) [@ZuLeweiner](https://bisq.community/u/ZuLeweiner)\ **Post date:** [July 17, 2018, 4:42pm UTC](https://bisq.community/t/bisq-wont-start-after-installation-win-8-1/5804/11 "2018-07-17T16:42:32Z")
I enabled showing of hidden files and also system protected files but didn’t find anything. I’m now searching the whole drive for a folder named “Bisq”. ---
**Author:** ![alexej996](https://bisq.community/user_avatar/bisq.community/alexej996/32/491_2.png) [@alexej996](https://bisq.community/u/alexej996)\ **Post date:** [July 17, 2018, 4:47pm UTC](https://bisq.community/t/bisq-wont-start-after-installation-win-8-1/5804/12 "2018-07-17T16:47:50Z")
No need for that. It should be there. If it is not, it shouldn’t be anywhere else. For some reason it seems like Bisq fails to open even before it can create a data folder with logs, not sure what we could do about it. ---
**Author:** ![alexej996](https://bisq.community/user_avatar/bisq.community/alexej996/32/491_2.png) [@alexej996](https://bisq.community/u/alexej996)\ **Post date:** [July 17, 2018, 4:51pm UTC](https://bisq.community/t/bisq-wont-start-after-installation-win-8-1/5804/13 "2018-07-17T16:51:03Z")
Did you double check to see if you downloaded the right binaries? Maybe you are running a 32 bit system and downloaded a 64 bit executable or something. Not sure if that would cause trouble like this though, without any warning. ---
**Author:** ![ZuLeweiner](https://bisq.community/user_avatar/bisq.community/zuleweiner/32/1705_2.png) [@ZuLeweiner](https://bisq.community/u/ZuLeweiner)\ **Post date:** [July 17, 2018, 4:53pm UTC](https://bisq.community/t/bisq-wont-start-after-installation-win-8-1/5804/14 "2018-07-17T16:53:24Z")
I found an AppCrash folder. It says that it has a bad packager.dll file. ---
**Author:** ![alexej996](https://bisq.community/user_avatar/bisq.community/alexej996/32/491_2.png) [@alexej996](https://bisq.community/u/alexej996)\ **Post date:** [July 17, 2018, 4:54pm UTC](https://bisq.community/t/bisq-wont-start-after-installation-win-8-1/5804/15 "2018-07-17T16:54:53Z")
Truly odd. I don’t know if it works fine for other Windows users, I use Linux myself. ---
**Author:** ![ZuLeweiner](https://bisq.community/user_avatar/bisq.community/zuleweiner/32/1705_2.png) [@ZuLeweiner](https://bisq.community/u/ZuLeweiner)\ **Post date:** [July 17, 2018, 4:58pm UTC](https://bisq.community/t/bisq-wont-start-after-installation-win-8-1/5804/16 "2018-07-17T16:58:15Z")
Yea, basically it says that the program stopped working. I (as a user) just didn’t see anything. Thank you for your help. It’s not vital for me to run Bisq on my laptop. It works fine on my pc with Win10. I just thought that I could help you to find a bug and make the application better. ---
**Author:** ![Homard](https://bisq.community/letter_avatar/homard/32/5_5575768a8748004e209b776fc1b2916d.png) [@Homard](https://bisq.community/u/Homard)\ **Post date:** [July 17, 2018, 5:02pm UTC](https://bisq.community/t/bisq-wont-start-after-installation-win-8-1/5804/17 "2018-07-17T17:02:13Z")
I had a similar problem running a 32 bits software on a 64 bits computer. It tried to run … and crashed silently.