# Bisq won't start - log provided

**URL:** <https://bisq.community/t/bisq-wont-start-log-provided/8407>\
**Category:** Support\
**Created:** [September 18, 2019, 3:14am UTC](https://bisq.community/t/bisq-wont-start-log-provided/8407 "2019-09-18T03:14:57Z")\
**Posts on this page:** 7\
**Page:** 1

<div class="post-metadata">

**Author:** ![IcaruJ](https://bisq.community/letter_avatar/icaruj/32/5_5575768a8748004e209b776fc1b2916d.png) [@IcaruJ](https://bisq.community/u/IcaruJ)\
**Post date:** [September 18, 2019, 3:14am UTC](https://bisq.community/t/bisq-wont-start-log-provided/8407/1 "2019-09-18T03:14:57Z")

</div>

Hi, I’m having the following error when trying to start Bisq:

`Sep-17 23:59:47.990 [JavaFX Application Thread] ERROR b.c.p.ProtoUtil: Invalid value for enum MediationResultState: PB_ERROR_MEDIATION_RESULT`

Tested on versions 1.1.5 and 1.1.6

I had a dispute that was closed the last time I used it.

More complete log here:

```auto
Sep-17 23:59:47.108 [main] INFO b.c.u.Utilities: System info: os.name=Windows 10; os.version=10.0; os.arch=amd64; sun.arch.data.model=64; JRE=10.0.2+13 (Oracle Corporation); JVM=10.0.2+13 (Java HotSpot(TM) 64-Bit Server VM) 
Sep-17 23:59:47.133 [main] INFO b.c.s.CoreNetworkCapabilities: Set Capability.RECEIVE_BSQ_BLOCK 
Sep-17 23:59:47.182 [main] INFO b.c.app.Version: Version{VERSION=1.1.6, P2P_NETWORK_VERSION=1, LOCAL_DB_VERSION=1, TRADE_PROTOCOL_VERSION=1, BASE_CURRENCY_NETWORK=0, getP2PNetworkId()=10} 
Sep-17 23:59:47.182 [main] INFO b.c.s.CoreSetup: Path to Bisq jar file: C:\Users\kalan\AppData\Local\Bisq\app\desktop-1.1.6-all.jar 
Sep-17 23:59:47.792 [JavaFX Application Thread] INFO b.n.p.n.ConnectionConfig: ConnectionConfig{
     msgThrottlePerSec=200,
     msgThrottlePer10Sec=1000,
     sendMsgThrottleTrigger=20,
     sendMsgThrottleSleep=50
} 
Sep-17 23:59:47.828 [JavaFX Application Thread] INFO b.c.n.p.s.DefaultSeedNodeRepository: Seed nodes: [723ljisnynbtdohi.onion:8000, fl3mmribyxgrv63c.onion:8000, s67qglwhkgkyvr74.onion:8000, 3f3cu2yw7u457ztq.onion:8000, rm7b56wbrcczpjvl.onion:8000, jhgcy2won7xnslrb.onion:8000, 5quyxpxheyvzmb2d.onion:8000, ef5qnzx6znifo3df.onion:8000] 
Sep-17 23:59:47.836 [JavaFX Application Thread] WARN b.c.p.ProvidersRepository: We have banned provider nodes: bannedNodes=[5bmpx76qllutpcyp], selected provider baseUrl=http://44mgyoe2b6oqiytt.onion/, providerList=[http://44mgyoe2b6oqiytt.onion/, http://xc3nh4juf2hshy7e.onion/, http://62nvujg5iou3vu3i.onion/, http://ceaanhbvluug4we6.onion/] 
Sep-17 23:59:47.912 [JavaFX Application Thread] INFO b.c.s.CoreNetworkCapabilities: Set Capability.RECEIVE_BSQ_BLOCK 
Sep-17 23:59:47.985 [JavaFX Application Thread] INFO b.c.trade.Trade: Set new state at BuyerAsMakerTrade (id=oPSWlCtR): BUYER_SAW_PAYOUT_TX_IN_NETWORK 
Sep-17 23:59:47.990 [JavaFX Application Thread] ERROR b.c.p.ProtoUtil: Invalid value for enum MediationResultState: PB_ERROR_MEDIATION_RESULT 
Sep-17 23:59:47.990 [JavaFX Application Thread] ERROR b.c.p.ProtoUtil: We try to lookup for an enum entry with name 'UNDEFINED' and use that if available, otherwise the enum is null. enum=null 
Sep-17 23:59:48.012 [JavaFX Application Thread] INFO b.c.trade.Trade: Set new state at BuyerAsTakerTrade (id=QOACV): BUYER_SAW_PAYOUT_TX_IN_NETWORK 
Sep-17 23:59:48.013 [JavaFX Application Thread] ERROR b.c.p.ProtoUtil: Invalid value for enum MediationResultState: PB_ERROR_MEDIATION_RESULT 
Sep-17 23:59:48.013 [JavaFX Application Thread] ERROR b.c.p.ProtoUtil: We try to lookup for an enum entry with name 'UNDEFINED' and use that if available, otherwise the enum is null. enum=null 
Sep-17 23:59:48.013 [JavaFX Application Thread] INFO b.c.trade.Trade: Set new state at BuyerAsMakerTrade (id=198320): DEPOSIT_CONFIRMED_IN_BLOCK_CHAIN 
Sep-17 23:59:48.018 [JavaFX Application Thread] ERROR b.c.p.ProtoUtil: Invalid value for enum MediationResultState: PB_ERROR_MEDIATION_RESULT 
Sep-17 23:59:48.018 [JavaFX Application Thread] ERROR b.c.p.ProtoUtil: We try to lookup for an enum entry with name 'UNDEFINED' and use that if available, otherwise the enum is null. enum=null 
Sep-17 23:59:48.057 [JavaFX Application Thread] INFO b.n.p.p.PeerManager: peersWithNoCapabilitiesSet=22, persistedPeerList.size()=320 
Sep-17 23:59:48.088 [JavaFX Application Thread] WARN b.d.Navigation: Could not find the viewPath class bisq.desktop.main.disputes.DisputesView; exception: {} java.lang.ClassNotFoundException: bisq.desktop.main.disputes.DisputesView
	at java.base/jdk.internal.loader.BuiltinClassLoader.loadClass(BuiltinClassLoader.java:582)
	at java.base/jdk.internal.loader.ClassLoaders$AppClassLoader.loadClass(ClassLoaders.java:190)
	at java.base/java.lang.ClassLoader.loadClass(ClassLoader.java:499)
	at java.base/java.lang.Class.forName0(Native Method)
	at java.base/java.lang.Class.forName(Class.java:291)
	at bisq.desktop.Navigation.lambda$readPersisted$0(Navigation.java:88)
	at java.base/java.util.stream.ReferencePipeline$3$1.accept(ReferencePipeline.java:195)
	at java.base/java.util.ArrayList$ArrayListSpliterator.forEachRemaining(ArrayList.java:1492)
	at java.base/java.util.stream.AbstractPipeline.copyInto(AbstractPipeline.java:484)
	at java.base/java.util.stream.AbstractPipeline.wrapAndCopyInto(AbstractPipeline.java:474)
	at java.base/java.util.stream.ReduceOps$ReduceOp.evaluateSequential(ReduceOps.java:913)
	at java.base/java.util.stream.AbstractPipeline.evaluate(AbstractPipeline.java:234)
	at java.base/java.util.stream.ReferencePipeline.collect(ReferencePipeline.java:578)
	at bisq.desktop.Navigation.readPersisted(Navigation.java:95)
	at java.base/java.util.ArrayList.forEach(ArrayList.java:1378)
	at bisq.common.proto.persistable.PersistedDataHost.apply(PersistedDataHost.java:26)
	at bisq.desktop.app.BisqAppMain.setupPersistedDataHosts(BisqAppMain.java:123)
	at bisq.core.app.BisqExecutable.applyInjector(BisqExecutable.java:233)
	at bisq.desktop.app.BisqAppMain.applyInjector(BisqAppMain.java:114)
	at bisq.core.app.BisqExecutable.setupGuice(BisqExecutable.java:221)
	at bisq.core.app.BisqExecutable.onApplicationLaunched(BisqExecutable.java:209)
	at bisq.desktop.app.BisqAppMain.onApplicationLaunched(BisqAppMain.java:99)
	at javafx.graphics/com.sun.javafx.application.PlatformImpl.lambda$runLater$9(PlatformImpl.java:418)
	at java.base/java.security.AccessController.doPrivileged(Native Method)
	at javafx.graphics/com.sun.javafx.application.PlatformImpl.lambda$runLater$10(PlatformImpl.java:417)
	at javafx.graphics/com.sun.glass.ui.InvokeLaterDispatcher$Future.run(InvokeLaterDispatcher.java:96)
	at javafx.graphics/com.sun.glass.ui.win.WinApplication._runLoop(Native Method)
	at javafx.graphics/com.sun.glass.ui.win.WinApplication.lambda$runLoop$3(WinApplication.java:175)
	at java.base/java.lang.Thread.run(Thread.java:844)

Sep-17 23:59:48.089 [JavaFX Application Thread] WARN b.d.Navigation: Could not find the viewPath class bisq.desktop.main.disputes.trader.TraderDisputeView; exception: {} java.lang.ClassNotFoundException: bisq.desktop.main.disputes.trader.TraderDisputeView
	at java.base/jdk.internal.loader.BuiltinClassLoader.loadClass(BuiltinClassLoader.java:582)
	at java.base/jdk.internal.loader.ClassLoaders$AppClassLoader.loadClass(ClassLoaders.java:190)
	at java.base/java.lang.ClassLoader.loadClass(ClassLoader.java:499)
	at java.base/java.lang.Class.forName0(Native Method)
	at java.base/java.lang.Class.forName(Class.java:291)
	at bisq.desktop.Navigation.lambda$readPersisted$0(Navigation.java:88)
	at java.base/java.util.stream.ReferencePipeline$3$1.accept(ReferencePipeline.java:195)
	at java.base/java.util.ArrayList$ArrayListSpliterator.forEachRemaining(ArrayList.java:1492)
	at java.base/java.util.stream.AbstractPipeline.copyInto(AbstractPipeline.java:484)
	at java.base/java.util.stream.AbstractPipeline.wrapAndCopyInto(AbstractPipeline.java:474)
	at java.base/java.util.stream.ReduceOps$ReduceOp.evaluateSequential(ReduceOps.java:913)
	at java.base/java.util.stream.AbstractPipeline.evaluate(AbstractPipeline.java:234)
	at java.base/java.util.stream.ReferencePipeline.collect(ReferencePipeline.java:578)
	at bisq.desktop.Navigation.readPersisted(Navigation.java:95)
	at java.base/java.util.ArrayList.forEach(ArrayList.java:1378)
	at bisq.common.proto.persistable.PersistedDataHost.apply(PersistedDataHost.java:26)
	at bisq.desktop.app.BisqAppMain.setupPersistedDataHosts(BisqAppMain.java:123)
	at bisq.core.app.BisqExecutable.applyInjector(BisqExecutable.java:233)
	at bisq.desktop.app.BisqAppMain.applyInjector(BisqAppMain.java:114)
	at bisq.core.app.BisqExecutable.setupGuice(BisqExecutable.java:221)
	at bisq.core.app.BisqExecutable.onApplicationLaunched(BisqExecutable.java:209)
	at bisq.desktop.app.BisqAppMain.onApplicationLaunched(BisqAppMain.java:99)
	at javafx.graphics/com.sun.javafx.application.PlatformImpl.lambda$runLater$9(PlatformImpl.java:418)
	at java.base/java.security.AccessController.doPrivileged(Native Method)
	at javafx.graphics/com.sun.javafx.application.PlatformImpl.lambda$runLater$10(PlatformImpl.java:417)
	at javafx.graphics/com.sun.glass.ui.InvokeLaterDispatcher$Future.run(InvokeLaterDispatcher.java:96)
	at javafx.graphics/com.sun.glass.ui.win.WinApplication._runLoop(Native Method)
	at javafx.graphics/com.sun.glass.ui.win.WinApplication.lambda$runLoop$3(WinApplication.java:175)
	at java.base/java.lang.Thread.run(Thread.java:844)

Sep-17 23:59:48.658 [JavaFX Application Thread] INFO b.c.a.AvoidStandbyModeService: AvoidStandbyModeService started

```

---

<div class="post-metadata">

**Author:** ![sqrrm](https://bisq.community/letter_avatar/sqrrm/32/5_5575768a8748004e209b776fc1b2916d.png) [@sqrrm](https://bisq.community/u/sqrrm)\
**Post date:** [September 18, 2019, 1:29pm UTC](https://bisq.community/t/bisq-wont-start-log-provided/8407/2 "2019-09-18T13:29:42Z")

</div>

Looks like the result of having the support tab open when you closed the client before upgrade. If you switch tabs everything should work properly going forward.

---

<div class="post-metadata">

**Author:** ![IcaruJ](https://bisq.community/letter_avatar/icaruj/32/5_5575768a8748004e209b776fc1b2916d.png) [@IcaruJ](https://bisq.community/u/IcaruJ)\
**Post date:** [September 18, 2019, 9:46pm UTC](https://bisq.community/t/bisq-wont-start-log-provided/8407/3 "2019-09-18T21:46:14Z")

</div>

Any tips for recovering my current Bisq installation without losing any of my coins or bank accounts with the current problem?

---

<div class="post-metadata">

**Author:** ![sqrrm](https://bisq.community/letter_avatar/sqrrm/32/5_5575768a8748004e209b776fc1b2916d.png) [@sqrrm](https://bisq.community/u/sqrrm)\
**Post date:** [September 19, 2019, 1:24pm UTC](https://bisq.community/t/bisq-wont-start-log-provided/8407/4 "2019-09-19T13:24:02Z")

</div>

Are you unable to switch to a different tab and close the client and the restart it? If that’s possible that should be enough.

---

<div class="post-metadata">

**Author:** ![IcaruJ](https://bisq.community/letter_avatar/icaruj/32/5_5575768a8748004e209b776fc1b2916d.png) [@IcaruJ](https://bisq.community/u/IcaruJ)\
**Post date:** [September 23, 2019, 8:44pm UTC](https://bisq.community/t/bisq-wont-start-log-provided/8407/5 "2019-09-23T20:44:15Z")

</div>

No, it doesn’t pass the initial search for nodes part, it abruptly closes with the error in the provided log. Is there a way to switch or reset without opening it?

---

<div class="post-metadata">

**Author:** ![sqrrm](https://bisq.community/letter_avatar/sqrrm/32/5_5575768a8748004e209b776fc1b2916d.png) [@sqrrm](https://bisq.community/u/sqrrm)\
**Post date:** [September 23, 2019, 9:26pm UTC](https://bisq.community/t/bisq-wont-start-log-provided/8407/6 "2019-09-23T21:26:16Z")

</div>

You can try to remove the persisted NavigationPath. First make a backup of your data dir. Then remove btc\_mainnet/db/NavigationPath under your bisq data dir and start the bisq client.

---

<div class="post-metadata">

**Author:** ![IcaruJ](https://bisq.community/letter_avatar/icaruj/32/5_5575768a8748004e209b776fc1b2916d.png) [@IcaruJ](https://bisq.community/u/IcaruJ)\
**Post date:** [October 7, 2019, 1:50am UTC](https://bisq.community/t/bisq-wont-start-log-provided/8407/7 "2019-10-07T01:50:57Z")

</div>

Thanks for the help sqrrm. I didn’t had to do anything, I just opened the app today and it asked my password again, after I entered the password it just opened without any problems. Thanks again for the help.