# Bitsquare Desktop Installation **URL:** \ **Category:** Support\ **Created:** [March 5, 2017, 11:26am UTC](https://bisq.community/t/bitsquare-desktop-installation/1637 "2017-03-05T11:26:29Z")\ **Posts on this page:** 19\ **Page:** 1
**Author:** ![coinergy](https://bisq.community/letter_avatar/coinergy/32/5_5575768a8748004e209b776fc1b2916d.png) [@coinergy](https://bisq.community/u/coinergy)\ **Post date:** [March 5, 2017, 11:26am UTC](https://bisq.community/t/bitsquare-desktop-installation/1637/1 "2017-03-05T11:26:29Z")
Hi Support, Many times when installing Bitsquare, the installation screen disappeared after \*Tor node created’. I supposed the installation was unsuccessful. Fyi, I have disable anti-virus and anti-spyware program and still Bitsquare 64bit version still not successfully install in my Win10 64bit laptop. Please assist. Thank you. Regards, Muhamad Ghazali ---
**Author:** ![ManfredKarrer](https://bisq.community/user_avatar/bisq.community/manfredkarrer/32/26_2.png) [@ManfredKarrer](https://bisq.community/u/ManfredKarrer)\ **Post date:** [March 6, 2017, 7:23am UTC](https://bisq.community/t/bitsquare-desktop-installation/1637/2 "2017-03-06T07:23:03Z")
Can you send me the log file (inside the data directory)? If you want to open the data directory manually can find it under those locations: Mac OSX: /Users/username/Library/Application Support/Bitsquare Linux: /home/username/.local/share/Bitsquare Windows 7,8: C:\Documents and Settings\username\AppData\Roaming\Bitsquare Windows XP: C:\Documents and Settings\username\Application Data\Bitsquare ---
**Author:** ![Gribor](https://bisq.community/letter_avatar/gribor/32/5_5575768a8748004e209b776fc1b2916d.png) [@Gribor](https://bisq.community/u/Gribor)\ **Post date:** [April 19, 2017, 10:11am UTC](https://bisq.community/t/bitsquare-desktop-installation/1637/3 "2017-04-19T10:11:43Z")
Hi i get the same problem. It looks like there is a problem with the instalation. The direct access does not work, and the windows iniciating square and conecting to the network close it self just like that. My Log: abr-19 11:47:56.472 [JavaFX Application Thread] INFO i.b.a.BitsquareApp: Log files under: C:\Users\Numan\AppData\Roaming\Bitsquare\bitsquare abr-19 11:47:56.475 [JavaFX Application Thread] INFO i.b.app.Version: Version{VERSION=0.4.9.9.1, P2P\_NETWORK\_VERSION=4, LOCAL\_DB\_VERSION=4, TRADE\_PROTOCOL\_VERSION=2, BTC\_NETWORK\_ID=0, getP2PNetworkId()=0} abr-19 11:47:56.476 [JavaFX Application Thread] INFO i.b.c.u.Utilities: [os.name](http://os.name): Windows 10 abr-19 11:47:56.476 [JavaFX Application Thread] INFO i.b.c.u.Utilities: os.version: 10.0 abr-19 11:47:56.476 [JavaFX Application Thread] INFO i.b.c.u.Utilities: os.arch: amd64 abr-19 11:47:56.477 [JavaFX Application Thread] INFO i.b.c.u.Utilities: sun.arch.data.model: 64 abr-19 11:47:56.477 [JavaFX Application Thread] INFO i.b.c.u.Utilities: JRE: 1.8.0\_121-b13 (Oracle Corporation) abr-19 11:47:56.477 [JavaFX Application Thread] INFO i.b.c.u.Utilities: JVM: 25.121-b13 (Java HotSpot™ 64-Bit Server VM) abr-19 11:47:57.394 [JavaFX Application Thread] INFO i.b.b.p.PriceFeedService: baseUrl for PriceFeedService: [http://g27szt7aw2vrtowe.onion/](http://g27szt7aw2vrtowe.onion/) Sorry for my english, it’s not my native language. I hope it’s not too bad… Thank you for the support. ---
**Author:** ![alexej996](https://bisq.community/user_avatar/bisq.community/alexej996/32/491_2.png) [@alexej996](https://bisq.community/u/alexej996)\ **Post date:** [April 19, 2017, 10:37am UTC](https://bisq.community/t/bitsquare-desktop-installation/1637/4 "2017-04-19T10:37:30Z")
Since problems seems to occur around Tor, perhaps at least someone here could be experiencing censorship? I don’t believe that bitsquare supports tor bridges yet. ---
**Author:** ![ManfredKarrer](https://bisq.community/user_avatar/bisq.community/manfredkarrer/32/26_2.png) [@ManfredKarrer](https://bisq.community/u/ManfredKarrer)\ **Post date:** [April 19, 2017, 2:23pm UTC](https://bisq.community/t/bitsquare-desktop-installation/1637/5 "2017-04-19T14:23:02Z")
There are very few issues with Tor. Bridges are not supported yet but will be in future. It is likely a local internet environment issue (firewall?). @Gribor: Can you try it at a different internet access? ---
**Author:** ![Gribor](https://bisq.community/letter_avatar/gribor/32/5_5575768a8748004e209b776fc1b2916d.png) [@Gribor](https://bisq.community/u/Gribor)\ **Post date:** [April 19, 2017, 2:42pm UTC](https://bisq.community/t/bitsquare-desktop-installation/1637/6 "2017-04-19T14:42:43Z")
Hi @ManfredKarrer Thanks for answaring my post. I use the movil internet and is the same. Window close after a few seconds while tryng to conect the Tor Network. Salute ---
**Author:** ![Gribor](https://bisq.community/letter_avatar/gribor/32/5_5575768a8748004e209b776fc1b2916d.png) [@Gribor](https://bisq.community/u/Gribor)\ **Post date:** [May 7, 2017, 10:01pm UTC](https://bisq.community/t/bitsquare-desktop-installation/1637/7 "2017-05-07T22:01:51Z")
Hi. I apreciate some help with this issue. Anyone can help? Thanks ---
**Author:** ![alexej996](https://bisq.community/user_avatar/bisq.community/alexej996/32/491_2.png) [@alexej996](https://bisq.community/u/alexej996)\ **Post date:** [May 8, 2017, 4:38pm UTC](https://bisq.community/t/bitsquare-desktop-installation/1637/8 "2017-05-08T16:38:47Z")
You might want to try and install a tor browser too see if something is blocking your Tor connection. ---
**Author:** ![Gribor](https://bisq.community/letter_avatar/gribor/32/5_5575768a8748004e209b776fc1b2916d.png) [@Gribor](https://bisq.community/u/Gribor)\ **Post date:** [May 8, 2017, 8:13pm UTC](https://bisq.community/t/bitsquare-desktop-installation/1637/9 "2017-05-08T20:13:53Z")
Hi @alexej996 Thanks for answering. I tried the Tor browser and it looks fine to me, Some time i get this menssage when googling something. > Our systems have detected unusual traffic from your computer network. Please try your request again later. Why did this happen? > IP address: XXX.XXX.XXX.XXX Time: 2017-05-08T20:07:50Z URL: [ogame - Google Suche](https://www.google.es/search?sclient=psy-ab&site=&source=hp&q=ogame&oq=ogame&gs_l=hp.3..0i131k1l3j0.3500.4000.0.4200.5.5.0.0.0.0.300.900.3-3.3.0....0...1c.1.64.psy-ab..2.3.900.q-JeIouLyWk&pbx=1&bav=on.2,or.&biw=1000&bih=800&dpr=1&ech=1&psi=9c8QWeWqC8GVsgG64IHQCg.1494274061900.3&ei=9c8QWeWqC8GVsgG64IHQCg&emsg=NCSR&noj=1) Thanks. One salute from Spain ---
**Author:** ![alexej996](https://bisq.community/user_avatar/bisq.community/alexej996/32/491_2.png) [@alexej996](https://bisq.community/u/alexej996)\ **Post date:** [May 8, 2017, 9:25pm UTC](https://bisq.community/t/bitsquare-desktop-installation/1637/10 "2017-05-08T21:25:08Z")
Yeah, that is ok. It is not up to Tor. I don’t know what is the problem then. Get back to us if you figure it out 😃 ---
**Author:** ![Gribor](https://bisq.community/letter_avatar/gribor/32/5_5575768a8748004e209b776fc1b2916d.png) [@Gribor](https://bisq.community/u/Gribor)\ **Post date:** [May 10, 2017, 4:17pm UTC](https://bisq.community/t/bitsquare-desktop-installation/1637/11 "2017-05-10T16:17:29Z")
Hi averyone. I fix the problem. It was the ZoneAlarm Antivirus/Firewall that delete the program in the instalation process (even is the program was added in the exceptions…) So thank you all for your time. I hope @coinergy suffer the same problem… Un saludo. ---
**Author:** ![alexej996](https://bisq.community/user_avatar/bisq.community/alexej996/32/491_2.png) [@alexej996](https://bisq.community/u/alexej996)\ **Post date:** [May 10, 2017, 8:07pm UTC](https://bisq.community/t/bitsquare-desktop-installation/1637/12 "2017-05-10T20:07:20Z")
Thanks for the info. Unfortunately he said he tried disabling antivirus with no luck. 😒 ---
**Author:** ![Gribor](https://bisq.community/letter_avatar/gribor/32/5_5575768a8748004e209b776fc1b2916d.png) [@Gribor](https://bisq.community/u/Gribor)\ **Post date:** [May 10, 2017, 10:13pm UTC](https://bisq.community/t/bitsquare-desktop-installation/1637/13 "2017-05-10T22:13:29Z")
I have read that the problem with Zone Alarm occur with Kasperky also. I tried to make excetion but block me always. If his antivirus is Kasperky maybe is the same issue. I desinstall the antivirus and it works. He should try to desinstall the antivirus to make sure… ---
**Author:** ![ManfredKarrer](https://bisq.community/user_avatar/bisq.community/manfredkarrer/32/26_2.png) [@ManfredKarrer](https://bisq.community/u/ManfredKarrer)\ **Post date:** [May 10, 2017, 11:00pm UTC](https://bisq.community/t/bitsquare-desktop-installation/1637/14 "2017-05-10T23:00:21Z")
Best anti-virus strategy is to not use Windows… ---
**Author:** ![scott](https://bisq.community/letter_avatar/scott/32/5_5575768a8748004e209b776fc1b2916d.png) [@scott](https://bisq.community/u/scott)\ **Post date:** [May 25, 2017, 5:47am UTC](https://bisq.community/t/bitsquare-desktop-installation/1637/15 "2017-05-25T05:47:37Z")
I have read all the contributions in this thread. I have Zonealarm for my firewall and i am experiencing the exact same symptoms. Is does not seem to work to turn off (snooze) the firewall, but if I exit out of Zonealarm it works fine. But then if I start Zonealarm back up I lose the connection to Bitsquare. ManfredKarrer has the best idea of not using Windows which has always been a total junk OS. Unfortunately I have a software application that only runs on Windows. I can’t run without a firewall and the Zonealarm if free. Has anyone found a solution without shutting down Zonealarm? ---
**Author:** ![shrike](https://bisq.community/letter_avatar/shrike/32/5_5575768a8748004e209b776fc1b2916d.png) [@shrike](https://bisq.community/u/shrike)\ **Post date:** [May 25, 2017, 6:03am UTC](https://bisq.community/t/bitsquare-desktop-installation/1637/16 "2017-05-25T06:03:05Z")
i dont run a firewall on my windows machine, not sure what your use case is. (i have an router that blocks all incoming traffic to my home network) have you tried a different firewall product? microsoft security essentials is free and meant to be pretty good. [https://support.microsoft.com/en-au/help/14210/security-essentials-download](https://support.microsoft.com/en-au/help/14210/security-essentials-download) ---
**Author:** ![scott](https://bisq.community/letter_avatar/scott/32/5_5575768a8748004e209b776fc1b2916d.png) [@scott](https://bisq.community/u/scott)\ **Post date:** [May 25, 2017, 7:56am UTC](https://bisq.community/t/bitsquare-desktop-installation/1637/17 "2017-05-25T07:56:15Z")
Thanks shrike. Good tip. I will try that for sure. ---
**Author:** ![alexej996](https://bisq.community/user_avatar/bisq.community/alexej996/32/491_2.png) [@alexej996](https://bisq.community/u/alexej996)\ **Post date:** [May 25, 2017, 1:49pm UTC](https://bisq.community/t/bitsquare-desktop-installation/1637/18 "2017-05-25T13:49:05Z")
Off the topic a bit, but are you sure you can’t use something like “wine” or virtual machine on Linux? Also there is a lot of Linux applications to fulfill most of the users needs. ---
**Author:** ![ManfredKarrer](https://bisq.community/user_avatar/bisq.community/manfredkarrer/32/26_2.png) [@ManfredKarrer](https://bisq.community/u/ManfredKarrer)\ **Post date:** [May 25, 2017, 3:13pm UTC](https://bisq.community/t/bitsquare-desktop-installation/1637/19 "2017-05-25T15:13:33Z")
AVG seems not work without issues. I think they have a free version as well.