# Bitsquares keeps timing out everytime I try and load it

**URL:** <https://bisq.community/t/bitsquares-keeps-timing-out-everytime-i-try-and-load-it/2239>\
**Category:** Support\
**Created:** [June 11, 2017, 1:35am UTC](https://bisq.community/t/bitsquares-keeps-timing-out-everytime-i-try-and-load-it/2239 "2017-06-11T01:35:29Z")\
**Posts on this page:** 3\
**Page:** 1

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**Author:** ![dhenz](https://bisq.community/user_avatar/bisq.community/dhenz/32/668_2.png) [@dhenz](https://bisq.community/u/dhenz)\
**Post date:** [June 11, 2017, 1:35am UTC](https://bisq.community/t/bitsquares-keeps-timing-out-everytime-i-try-and-load-it/2239/1 "2017-06-11T01:35:29Z")

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How do I fix this? I use windows 10.

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**Author:** ![qbisq](https://bisq.community/user_avatar/bisq.community/qbisq/32/757_2.png) [@qbisq](https://bisq.community/u/qbisq)\
**Post date:** [June 11, 2017, 12:21pm UTC](https://bisq.community/t/bitsquares-keeps-timing-out-everytime-i-try-and-load-it/2239/2 "2017-06-11T12:21:40Z")

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Yo! We need more info to help, what exactly happens?  
There might be a hint in this thread:He couldn’t start Bistqaure in Windows 10, got it to work by building from source. [https://forum.bitsquare.io/t/app-doesnt-start-on-windows-10/932](https://forum.bitsquare.io/t/app-doesnt-start-on-windows-10/932)

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**Author:** ![ManfredKarrer](https://bisq.community/user_avatar/bisq.community/manfredkarrer/32/26_2.png) [@ManfredKarrer](https://bisq.community/u/ManfredKarrer)\
**Post date:** [June 11, 2017, 5:43pm UTC](https://bisq.community/t/bitsquares-keeps-timing-out-everytime-i-try-and-load-it/2239/3 "2017-06-11T17:43:32Z")

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what u mean with timeing out? at startup that you dont get the initial screen? if so check your networks connections. check if tor browser is working. if you are in a county which is hostile to tor it might be the reason.  
otherwise if u never have used bitsquare before (no funds, no offers,…) u can simply delete the data directory (see [https://forum.bitsquare.io/t/switching-to-a-new-data-directory/1697](https://forum.bitsquare.io/t/switching-to-a-new-data-directory/1697)) and try again. maybe the tor onion address u got (randomly) makes issues?