# Blank screen after confirm altcoin was sent

**URL:** <https://bisq.community/t/blank-screen-after-confirm-altcoin-was-sent/4286>\
**Category:** Support\
**Created:** [January 6, 2018, 5:19pm UTC](https://bisq.community/t/blank-screen-after-confirm-altcoin-was-sent/4286 "2018-01-06T17:19:00Z")\
**Posts on this page:** 1\
**Page:** 1

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**Author:** ![in-cred-u-lous](https://bisq.community/letter_avatar/in-cred-u-lous/32/5_5575768a8748004e209b776fc1b2916d.png) [@in-cred-u-lous](https://bisq.community/u/in-cred-u-lous)\
**Post date:** [January 6, 2018, 5:19pm UTC](https://bisq.community/t/blank-screen-after-confirm-altcoin-was-sent/4286/1 "2018-01-06T17:19:00Z")

</div>

I am stuck on a trade (seller as maker). After I confirmed the altcoin was sent, the spinner never stopped. I existed the screen and when I returned it looked like below. Shutting down and restarting bisq has no effect. So now I am not certain whether the message that I sent the alt ever reached the network and whether I will receive my BTC payment.

How can this be fixed? What log messages need I include for anyone here with the knowledge to troubleshoot?

 ![Screenshot from 2018-01-06 18-15-09](https://bisq.community/uploads/default/original/2X/f/fbe1b334b15a920fc73bda403f45f1c938c27c86.png)