# BTC stuck in escrow / arbitrator unresponsive **URL:** \ **Category:** Support\ **Created:** [May 14, 2019, 7:58pm UTC](https://bisq.community/t/btc-stuck-in-escrow-arbitrator-unresponsive/7669 "2019-05-14T19:58:38Z")\ **Posts on this page:** 20\ **Page:** 1
**Author:** ![Darr](https://bisq.community/letter_avatar/darr/32/5_5575768a8748004e209b776fc1b2916d.png) [@Darr](https://bisq.community/u/Darr)\ **Post date:** [May 14, 2019, 7:58pm UTC](https://bisq.community/t/btc-stuck-in-escrow-arbitrator-unresponsive/7669/1 "2019-05-14T19:58:39Z")
Hi, I have a disputed sell transaction for which the payment was not received and now the funds have been stuck in escrow for over a year. The arbitrator is unreponsive. Who can release my BTC funds? Thanks. ---
**Author:** ![ManfredKarrer](https://bisq.community/user_avatar/bisq.community/manfredkarrer/32/26_2.png) [@ManfredKarrer](https://bisq.community/u/ManfredKarrer)\ **Post date:** [May 14, 2019, 10:38pm UTC](https://bisq.community/t/btc-stuck-in-escrow-arbitrator-unresponsive/7669/2 "2019-05-14T22:38:06Z")
Can you post the arbitrator onion address? ---
**Author:** ![rgaetan](https://bisq.community/letter_avatar/rgaetan/32/5_5575768a8748004e209b776fc1b2916d.png) [@rgaetan](https://bisq.community/u/rgaetan)\ **Post date:** [May 15, 2019, 7:12pm UTC](https://bisq.community/t/btc-stuck-in-escrow-arbitrator-unresponsive/7669/3 "2019-05-15T19:12:23Z")
Hello Manfred! I am pretty much in the same situation. The arbitrator’s onion address is swfmgmb2aoyqxkte.onion. Thank you for everything! ---
**Author:** ![Darr](https://bisq.community/letter_avatar/darr/32/5_5575768a8748004e209b776fc1b2916d.png) [@Darr](https://bisq.community/u/Darr)\ **Post date:** [May 15, 2019, 7:18pm UTC](https://bisq.community/t/btc-stuck-in-escrow-arbitrator-unresponsive/7669/4 "2019-05-15T19:18:27Z")
The arbitrators address is 3b7cft5k4ae6a236.onion:9999 Thanks. ---
**Author:** ![ManfredKarrer](https://bisq.community/user_avatar/bisq.community/manfredkarrer/32/26_2.png) [@ManfredKarrer](https://bisq.community/u/ManfredKarrer)\ **Post date:** [May 16, 2019, 11:16am UTC](https://bisq.community/t/btc-stuck-in-escrow-arbitrator-unresponsive/7669/5 "2019-05-16T11:16:57Z")
3b7cft5k4ae6a236 was an old arbitrator not active since 5 months. Can you post the deposit tx? the payout tx was probably done already and you might have missed the close dispute message. ---
**Author:** ![ManfredKarrer](https://bisq.community/user_avatar/bisq.community/manfredkarrer/32/26_2.png) [@ManfredKarrer](https://bisq.community/u/ManfredKarrer)\ **Post date:** [May 16, 2019, 11:17am UTC](https://bisq.community/t/btc-stuck-in-escrow-arbitrator-unresponsive/7669/6 "2019-05-16T11:17:27Z")
swfmgmb2aoyqxkte was an old arbitrator not active since 9 months. Can you post the deposit tx? the payout tx was probably done already and you might have missed the close dispute message. ---
**Author:** ![rgaetan](https://bisq.community/letter_avatar/rgaetan/32/5_5575768a8748004e209b776fc1b2916d.png) [@rgaetan](https://bisq.community/u/rgaetan)\ **Post date:** [May 16, 2019, 12:45pm UTC](https://bisq.community/t/btc-stuck-in-escrow-arbitrator-unresponsive/7669/7 "2019-05-16T12:45:39Z")
sure. 1874aef30ab8670aea8849a280e077c9e4a5f3337a05b685ad597fc6339f84ad ---
**Author:** ![ManfredKarrer](https://bisq.community/user_avatar/bisq.community/manfredkarrer/32/26_2.png) [@ManfredKarrer](https://bisq.community/u/ManfredKarrer)\ **Post date:** [May 16, 2019, 1:06pm UTC](https://bisq.community/t/btc-stuck-in-escrow-arbitrator-unresponsive/7669/8 "2019-05-16T13:06:14Z")
Oh that is not paid out. I will tell the old arbitrator to open up again the case. Can you post the trade ID? ---
**Author:** ![ManfredKarrer](https://bisq.community/user_avatar/bisq.community/manfredkarrer/32/26_2.png) [@ManfredKarrer](https://bisq.community/u/ManfredKarrer)\ **Post date:** [May 16, 2019, 1:13pm UTC](https://bisq.community/t/btc-stuck-in-escrow-arbitrator-unresponsive/7669/9 "2019-05-16T13:13:44Z")
@rgaetan it might take a bit until the old arbitrator will be able to open that old app. please have patience and be sure to have updated to latest version. ---
**Author:** ![rgaetan](https://bisq.community/letter_avatar/rgaetan/32/5_5575768a8748004e209b776fc1b2916d.png) [@rgaetan](https://bisq.community/u/rgaetan)\ **Post date:** [May 16, 2019, 1:50pm UTC](https://bisq.community/t/btc-stuck-in-escrow-arbitrator-unresponsive/7669/10 "2019-05-16T13:50:16Z")
Thank you! The trade id is 4276391-f006a64c-132c-43f3-8bc4-20e0807e2b7a-070 Does the bisq app have to be open all the time? ---
**Author:** ![ManfredKarrer](https://bisq.community/user_avatar/bisq.community/manfredkarrer/32/26_2.png) [@ManfredKarrer](https://bisq.community/u/ManfredKarrer)\ **Post date:** [May 16, 2019, 4:30pm UTC](https://bisq.community/t/btc-stuck-in-escrow-arbitrator-unresponsive/7669/11 "2019-05-16T16:30:07Z")
No, it does not have to be open all the time but once the arbitrator will get to it you need to open it at some point. so once a day would be good to open it… I will let u know once he has time to do the payout ---
**Author:** ![Darr](https://bisq.community/letter_avatar/darr/32/5_5575768a8748004e209b776fc1b2916d.png) [@Darr](https://bisq.community/u/Darr)\ **Post date:** [May 16, 2019, 5:10pm UTC](https://bisq.community/t/btc-stuck-in-escrow-arbitrator-unresponsive/7669/12 "2019-05-16T17:10:58Z")
Hi Manfred, here is the deposit tx ID: c4c78d9817631e77f5023bb65c931dbb8ef1ab15271738d5766c237ee50b882d Thanks. ---
**Author:** ![ManfredKarrer](https://bisq.community/user_avatar/bisq.community/manfredkarrer/32/26_2.png) [@ManfredKarrer](https://bisq.community/u/ManfredKarrer)\ **Post date:** [May 16, 2019, 7:21pm UTC](https://bisq.community/t/btc-stuck-in-escrow-arbitrator-unresponsive/7669/13 "2019-05-16T19:21:25Z")
@Darr What is the trade ID? I will let the old arbitrator know to open up the old app. Will take a bit. Be sure to have you app open once a day so it can create the payout ---
**Author:** ![rgaetan](https://bisq.community/letter_avatar/rgaetan/32/5_5575768a8748004e209b776fc1b2916d.png) [@rgaetan](https://bisq.community/u/rgaetan)\ **Post date:** [May 16, 2019, 7:40pm UTC](https://bisq.community/t/btc-stuck-in-escrow-arbitrator-unresponsive/7669/14 "2019-05-16T19:40:50Z")
Thank you for everything you have done for the community Manfred! ---
**Author:** ![Darr](https://bisq.community/letter_avatar/darr/32/5_5575768a8748004e209b776fc1b2916d.png) [@Darr](https://bisq.community/u/Darr)\ **Post date:** [May 17, 2019, 4:43pm UTC](https://bisq.community/t/btc-stuck-in-escrow-arbitrator-unresponsive/7669/15 "2019-05-17T16:43:27Z")
Hi Manfred, Trade ID: suGj2-b22388da-1702-4505-baa8-f9c121757133-070 Thanks. ---
**Author:** ![Darr](https://bisq.community/letter_avatar/darr/32/5_5575768a8748004e209b776fc1b2916d.png) [@Darr](https://bisq.community/u/Darr)\ **Post date:** [May 24, 2019, 9:06pm UTC](https://bisq.community/t/btc-stuck-in-escrow-arbitrator-unresponsive/7669/16 "2019-05-24T21:06:08Z")
Hi Manfred, there has been no change sofar. BTC still stuck. Any idea what can be done about it? ---
**Author:** ![alexej996](https://bisq.community/user_avatar/bisq.community/alexej996/32/491_2.png) [@alexej996](https://bisq.community/u/alexej996)\ **Post date:** [May 24, 2019, 10:03pm UTC](https://bisq.community/t/btc-stuck-in-escrow-arbitrator-unresponsive/7669/17 "2019-05-24T22:03:38Z")
It’s not common to deal with cases so old. It might take some time for an old arbitrator to setup his old address back online. > [@Darr](#): > > The arbitrators address is [3b7cft5k4ae6a236.onion:9999](http://3b7cft5k4ae6a236.onion:9999) This is old @keo’s address, if I’m not wrong. ---
**Author:** ![Homard](https://bisq.community/letter_avatar/homard/32/5_5575768a8748004e209b776fc1b2916d.png) [@Homard](https://bisq.community/u/Homard)\ **Post date:** [May 25, 2019, 4:25am UTC](https://bisq.community/t/btc-stuck-in-escrow-arbitrator-unresponsive/7669/18 "2019-05-25T04:25:02Z")
> [@alexej996](#): > > This is old @keo’s address, if I’m not wrong. Yes indeed. ---
**Author:** ![Darr](https://bisq.community/letter_avatar/darr/32/5_5575768a8748004e209b776fc1b2916d.png) [@Darr](https://bisq.community/u/Darr)\ **Post date:** [May 25, 2019, 12:45pm UTC](https://bisq.community/t/btc-stuck-in-escrow-arbitrator-unresponsive/7669/19 "2019-05-25T12:45:07Z")
@Keo, anything you can do about this? Can the Bisq protocol not automatically release escrow funds after a significant time (e.g. 1 month) in case an arbitrator fails to resolve a situation ? ---
**Author:** ![keo](https://bisq.community/letter_avatar/keo/32/5_5575768a8748004e209b776fc1b2916d.png) [@keo](https://bisq.community/u/keo)\ **Post date:** [May 25, 2019, 11:12pm UTC](https://bisq.community/t/btc-stuck-in-escrow-arbitrator-unresponsive/7669/20 "2019-05-25T23:12:40Z")
I am trying to get some help with this since I cannot fix the problems with the old address myself. We’ll see if the problem can be fixed at all. [Next page](https://bisq.community/t/btc-stuck-in-escrow-arbitrator-unresponsive/7669.md?page=2)