# Bug if you press "payment started" and then loose connection **URL:** \ **Category:** Support\ **Created:** [December 7, 2017, 11:06pm UTC](https://bisq.community/t/bug-if-you-press-payment-started-and-then-loose-connection/3678 "2017-12-07T23:06:54Z")\ **Posts on this page:** 4\ **Page:** 1
**Author:** ![rpseng](https://bisq.community/letter_avatar/rpseng/32/5_5575768a8748004e209b776fc1b2916d.png) [@rpseng](https://bisq.community/u/rpseng)\ **Post date:** [December 7, 2017, 11:06pm UTC](https://bisq.community/t/bug-if-you-press-payment-started-and-then-loose-connection/3678/1 "2017-12-07T23:06:54Z")
Dear Friends, Just reporting a bug that happen to me today. I have paid (with a bank transfer) for an offer then I clicked in “Payment started”. At this moment I also lost my internet connection, then this action failed. The problem is, now the “Payment started” button is grayed out and I already paid for the bitcoins I bought. An arbitrator is taking care of the case. I’m reporting this because it is a bug, in the case of no connection I should be able to try again latter. At this moment I have a failed trade and already paid for the bitcoins as well as for the security deposit. I hope the arbitrator can fix this soon. Offer id is wxaqkpfg-32f863b9-691b-453c-8f84-a89e5ee41313-061 ---
**Author:** ![ManfredKarrer](https://bisq.community/user_avatar/bisq.community/manfredkarrer/32/26_2.png) [@ManfredKarrer](https://bisq.community/u/ManfredKarrer)\ **Post date:** [December 8, 2017, 12:47am UTC](https://bisq.community/t/bug-if-you-press-payment-started-and-then-loose-connection/3678/2 "2017-12-08T00:47:49Z")
Have you tried to restart? It should become active again at restart. But might be a bug. Has you opened a dispute? If no try that with cmd+o. ---
**Author:** ![rpseng](https://bisq.community/letter_avatar/rpseng/32/5_5575768a8748004e209b776fc1b2916d.png) [@rpseng](https://bisq.community/u/rpseng)\ **Post date:** [December 8, 2017, 1:03am UTC](https://bisq.community/t/bug-if-you-press-payment-started-and-then-loose-connection/3678/3 "2017-12-08T01:03:40Z")
Yes, I restarted the program multiple times. When I restart I get multiple messages saying “Warning: You have locked up funds from a failed trade…” I already opened a ‘Trader’s support ticket’ and the arbitrators said he/she would contact the other part to confirm the payment. I sent a screenshot of the transfer I made in the chat. Hopefully tomorrow the arbitrator will answer. ---
**Author:** ![rpseng](https://bisq.community/letter_avatar/rpseng/32/5_5575768a8748004e209b776fc1b2916d.png) [@rpseng](https://bisq.community/u/rpseng)\ **Post date:** [December 8, 2017, 9:52am UTC](https://bisq.community/t/bug-if-you-press-payment-started-and-then-loose-connection/3678/4 "2017-12-08T09:52:55Z")
Arbitrator has closed the trade normally and I received the Bitcoin amount I was suppose to receive. Everything went fine!