# Cannot confirm "payment started

**URL:** <https://bisq.community/t/cannot-confirm-payment-started/11105>\
**Category:** Support\
**Created:** [September 24, 2021, 2:15pm UTC](https://bisq.community/t/cannot-confirm-payment-started/11105 "2021-09-24T14:15:43Z")\
**Posts on this page:** 2\
**Page:** 1

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**Author:** ![Azarro](https://bisq.community/letter_avatar/azarro/32/5_5575768a8748004e209b776fc1b2916d.png) [@Azarro](https://bisq.community/u/Azarro)\
**Post date:** [September 24, 2021, 2:15pm UTC](https://bisq.community/t/cannot-confirm-payment-started/11105/1 "2021-09-24T14:15:44Z")

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hi,

i’m in a trade trying to buy bitcoin. The deposit tx has confirmed so now I want to pay the seller. I paid the seller and so I press “payment started”, but then I get a message “please send confirmation again”. I pressed the “payment started” button couple more times but without succes. Any idea what I can do?  
i tried shutting down already without succes.

greetz

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<div class="post-metadata">

**Author:** ![Pazza](https://bisq.community/user_avatar/bisq.community/pazza/32/2703_2.png) [@Pazza](https://bisq.community/u/Pazza)\
**Post date:** [September 24, 2021, 8:16pm UTC](https://bisq.community/t/cannot-confirm-payment-started/11105/2 "2021-09-24T20:16:40Z")

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Hi I would recommend opening mediation and letting the mediator know, also let the other trader know about the issue in trader chat.

Select pending trade and click: ‘Ctrl + o’ or ‘alt + o’ or ‘cmd + o’