# Cannot "Create new account"

**URL:** <https://bisq.community/t/cannot-create-new-account/1625>\
**Category:** Support\
**Created:** [March 3, 2017, 5:52am UTC](https://bisq.community/t/cannot-create-new-account/1625 "2017-03-03T05:52:06Z")\
**Posts on this page:** 7\
**Page:** 1

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**Author:** ![SD86gdns9H](https://bisq.community/letter_avatar/sd86gdns9h/32/5_5575768a8748004e209b776fc1b2916d.png) [@SD86gdns9H](https://bisq.community/u/SD86gdns9H)\
**Post date:** [March 3, 2017, 5:52am UTC](https://bisq.community/t/cannot-create-new-account/1625/1 "2017-03-03T05:52:06Z")

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I have version v0.4.9.9  
I am trying to add a new account but I can’t, because the “Save new account” button is grey.

It seems to be the same for various payment methods.

 ![](https://bisq.community/uploads/default/original/1X/28470001185d0771353c93b8b8ab9427ae656a98.png)

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**Author:** ![lightsout](https://bisq.community/letter_avatar/lightsout/32/5_5575768a8748004e209b776fc1b2916d.png) [@lightsout](https://bisq.community/u/lightsout)\
**Post date:** [March 3, 2017, 2:21pm UTC](https://bisq.community/t/cannot-create-new-account/1625/2 "2017-03-03T14:21:03Z")

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There’s an integrated check to verify that you insert ISO standard values.

This prevents accidental mistakes when providing accounts.

When you enter correct Names, IBANs and BICs the ‘Save new account’ button becomes active.

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<div class="post-metadata">

**Author:** ![SD86gdns9H](https://bisq.community/letter_avatar/sd86gdns9h/32/5_5575768a8748004e209b776fc1b2916d.png) [@SD86gdns9H](https://bisq.community/u/SD86gdns9H)\
**Post date:** [March 4, 2017, 11:20am UTC](https://bisq.community/t/cannot-create-new-account/1625/3 "2017-03-04T11:20:43Z")

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Actually, with SEPA it doesn’t seem to be the case.

I have copied and pasted the name, IBAN and BIC from the bank information and the button is still grey.

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**Author:** ![lightsout](https://bisq.community/letter_avatar/lightsout/32/5_5575768a8748004e209b776fc1b2916d.png) [@lightsout](https://bisq.community/u/lightsout)\
**Post date:** [March 4, 2017, 5:05pm UTC](https://bisq.community/t/cannot-create-new-account/1625/4 "2017-03-04T17:05:18Z")

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You need to make a selection from the ‘Country of bank’ dropdown menu.

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**Author:** ![ManfredKarrer](https://bisq.community/user_avatar/bisq.community/manfredkarrer/32/26_2.png) [@ManfredKarrer](https://bisq.community/u/ManfredKarrer)\
**Post date:** [March 4, 2017, 7:12pm UTC](https://bisq.community/t/cannot-create-new-account/1625/5 "2017-03-04T19:12:28Z")

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the button state gets only updated once u leave the input textfield, so just click somewhere outside then u should get the button activated if all forms are filled (and country is selected)

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<div class="post-metadata">

**Author:** ![SD86gdns9H](https://bisq.community/letter_avatar/sd86gdns9h/32/5_5575768a8748004e209b776fc1b2916d.png) [@SD86gdns9H](https://bisq.community/u/SD86gdns9H)\
**Post date:** [March 4, 2017, 10:34pm UTC](https://bisq.community/t/cannot-create-new-account/1625/6 "2017-03-04T22:34:19Z")

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Thank you. It works now,

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<div class="post-metadata">

**Author:** ![ManfredKarrer](https://bisq.community/user_avatar/bisq.community/manfredkarrer/32/26_2.png) [@ManfredKarrer](https://bisq.community/u/ManfredKarrer)\
**Post date:** [March 5, 2017, 1:02am UTC](https://bisq.community/t/cannot-create-new-account/1625/7 "2017-03-05T01:02:14Z")

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