# Cannot open ticket

**URL:** <https://bisq.community/t/cannot-open-ticket/1752>\
**Category:** Support\
**Created:** [March 23, 2017, 9:52am UTC](https://bisq.community/t/cannot-open-ticket/1752 "2017-03-23T09:52:15Z")\
**Posts on this page:** 6\
**Page:** 1

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**Author:** ![defrai](https://bisq.community/letter_avatar/defrai/32/5_5575768a8748004e209b776fc1b2916d.png) [@defrai](https://bisq.community/u/defrai)\
**Post date:** [March 23, 2017, 9:52am UTC](https://bisq.community/t/cannot-open-ticket/1752/1 "2017-03-23T09:52:15Z")

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Hi all,  
My very first trade on bitsquare went south! I have this error :

An error occurred at task: SignAndFinalizePayoutTx  
Exception: java.lang.NullPointerException

No “Open Ticket” button anywhere, so I did ctrl + O but nothing happens. I don’t know if my ticket was actually opened or not.

Trade ID :  
zqyHXM-4953c048-2e14-415a-b5a5-6b661cf2233a-0499

Can you shed some light on this situation? What other information do you need?

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**Author:** ![shrike](https://bisq.community/letter_avatar/shrike/32/5_5575768a8748004e209b776fc1b2916d.png) [@shrike](https://bisq.community/u/shrike)\
**Post date:** [March 23, 2017, 1:09pm UTC](https://bisq.community/t/cannot-open-ticket/1752/2 "2017-03-23T13:09:12Z")

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bitquare version, operating system, what part of the trade/actions taken when this failed.  
i cant help you. but this might be useful for arbitrator

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**Author:** ![ManfredKarrer](https://bisq.community/user_avatar/bisq.community/manfredkarrer/32/26_2.png) [@ManfredKarrer](https://bisq.community/u/ManfredKarrer)\
**Post date:** [March 23, 2017, 1:58pm UTC](https://bisq.community/t/cannot-open-ticket/1752/3 "2017-03-23T13:58:52Z")

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Oh sorry to hear that!  
Can you send me the log file (account/backup/button to open the data directory there is the log file). Send me it by PM or email (manfred at bitsquare dot io).  
Try to restart and open a dispute again (cmd +o or ctrl + o) when the trade is selected in portfolio/open trades.  
No worry the funds are safe, no money at risk.

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**Author:** ![defrai](https://bisq.community/letter_avatar/defrai/32/5_5575768a8748004e209b776fc1b2916d.png) [@defrai](https://bisq.community/u/defrai)\
**Post date:** [March 23, 2017, 3:43pm UTC](https://bisq.community/t/cannot-open-ticket/1752/4 "2017-03-23T15:43:38Z")

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Thnks,wait for my email.

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**Author:** ![defrai](https://bisq.community/letter_avatar/defrai/32/5_5575768a8748004e209b776fc1b2916d.png) [@defrai](https://bisq.community/u/defrai)\
**Post date:** [March 23, 2017, 10:00pm UTC](https://bisq.community/t/cannot-open-ticket/1752/5 "2017-03-23T22:00:36Z")

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Solved, manually and diligently by Mr Manfred. Many thanks.

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**Author:** ![ManfredKarrer](https://bisq.community/user_avatar/bisq.community/manfredkarrer/32/26_2.png) [@ManfredKarrer](https://bisq.community/u/ManfredKarrer)\
**Post date:** [March 24, 2017, 2:19am UTC](https://bisq.community/t/cannot-open-ticket/1752/6 "2017-03-24T02:19:21Z")

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