# Cannot see answers of closed dispute ticket

**URL:** <https://bisq.community/t/cannot-see-answers-of-closed-dispute-ticket/4262>\
**Category:** Support\
**Created:** [January 5, 2018, 5:46pm UTC](https://bisq.community/t/cannot-see-answers-of-closed-dispute-ticket/4262 "2018-01-05T17:46:31Z")\
**Posts on this page:** 7\
**Page:** 1

<div class="post-metadata">

**Author:** ![amuza](https://bisq.community/letter_avatar/amuza/32/5_5575768a8748004e209b776fc1b2916d.png) [@amuza](https://bisq.community/u/amuza)\
**Post date:** [January 5, 2018, 5:46pm UTC](https://bisq.community/t/cannot-see-answers-of-closed-dispute-ticket/4262/1 "2018-01-05T17:46:31Z")

</div>

Hi,

I opened a dispute because I had a question. The ticket has been closed, but I cannot see the answer. I see the Summary Notes which say that answers have been given and a warning too. However I see no answer or warning.

How can I reopen a dispute or contact the arbitrator to let them know I miss the answer?

Thank you!

---

<div class="post-metadata">

**Author:** ![alexej996](https://bisq.community/user_avatar/bisq.community/alexej996/32/491_2.png) [@alexej996](https://bisq.community/u/alexej996)\
**Post date:** [January 5, 2018, 6:53pm UTC](https://bisq.community/t/cannot-see-answers-of-closed-dispute-ticket/4262/2 "2018-01-05T18:53:58Z")

</div>

Can you provide us with the onion address of your arbitrator, so we know who it is? 🙂

---

<div class="post-metadata">

**Author:** ![amuza](https://bisq.community/letter_avatar/amuza/32/5_5575768a8748004e209b776fc1b2916d.png) [@amuza](https://bisq.community/u/amuza)\
**Post date:** [January 5, 2018, 7:45pm UTC](https://bisq.community/t/cannot-see-answers-of-closed-dispute-ticket/4262/3 "2018-01-05T19:45:53Z")

</div>

swfmgmb2aoyqxkte.onion:9999

---

<div class="post-metadata">

**Author:** ![alexej996](https://bisq.community/user_avatar/bisq.community/alexej996/32/491_2.png) [@alexej996](https://bisq.community/u/alexej996)\
**Post date:** [January 5, 2018, 8:06pm UTC](https://bisq.community/t/cannot-see-answers-of-closed-dispute-ticket/4262/4 "2018-01-05T20:06:26Z")

</div>

I believe this trade belongs to @cbeams, but I am not sure.  
You should wait for his response.

---

<div class="post-metadata">

**Author:** ![cbeams](https://bisq.community/user_avatar/bisq.community/cbeams/32/3396_2.png) [@cbeams](https://bisq.community/u/cbeams)\
**Post date:** [January 5, 2018, 8:54pm UTC](https://bisq.community/t/cannot-see-answers-of-closed-dispute-ticket/4262/5 "2018-01-05T20:54:49Z")

</div>

Thanks for reaching out @amuza. I’ll PM you a screenshot of the chat window from my side, and you can tell me what you missed.

---

<div class="post-metadata">

**Author:** ![amuza](https://bisq.community/letter_avatar/amuza/32/5_5575768a8748004e209b776fc1b2916d.png) [@amuza](https://bisq.community/u/amuza)\
**Post date:** [January 5, 2018, 10:01pm UTC](https://bisq.community/t/cannot-see-answers-of-closed-dispute-ticket/4262/6 "2018-01-05T22:01:02Z")

</div>

Thanks cbeams.

---

<div class="post-metadata">

**Author:** ![cbeams](https://bisq.community/user_avatar/bisq.community/cbeams/32/3396_2.png) [@cbeams](https://bisq.community/u/cbeams)\
**Post date:** [January 12, 2018, 8:42am UTC](https://bisq.community/t/cannot-see-answers-of-closed-dispute-ticket/4262/7 "2018-01-12T08:42:10Z")

</div>

FYI, we’re using this issue to track incidents of dropped arbitration messages. [https://github.com/bisq-network/exchange/issues/1173#issuecomment-357176666](https://github.com/bisq-network/exchange/issues/1173#issuecomment-357176666)