# Cannot send confirmition of money receipt

**URL:** <https://bisq.community/t/cannot-send-confirmition-of-money-receipt/1040>\
**Category:** Uncategorized\
**Created:** [December 20, 2016, 11:23am UTC](https://bisq.community/t/cannot-send-confirmition-of-money-receipt/1040 "2016-12-20T11:23:28Z")\
**Posts on this page:** 4\
**Page:** 1

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**Author:** ![publicdomain](https://bisq.community/letter_avatar/publicdomain/32/6_22734026db12803ebb3e059622ac3534.png) [@publicdomain](https://bisq.community/u/publicdomain)\
**Post date:** [December 20, 2016, 11:23am UTC](https://bisq.community/t/cannot-send-confirmition-of-money-receipt/1040/1 "2016-12-20T11:23:28Z")

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Hello,

I am faced with the following error:

An error occurred at task: SignPayoutTx  
Exception message: trade.getDepositTx() must not be null

so I cannot send the money receipt confirmation

Regards,  
PD

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**Author:** ![ManfredKarrer](https://bisq.community/user_avatar/bisq.community/manfredkarrer/32/26_2.png) [@ManfredKarrer](https://bisq.community/u/ManfredKarrer)\
**Post date:** [December 20, 2016, 11:43am UTC](https://bisq.community/t/cannot-send-confirmition-of-money-receipt/1040/2 "2016-12-20T11:43:14Z")

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Seems one of the peers had an old version installed. Do u have v 0.4.9.8?  
Please open a dispute by cmd+o or ctrl+o. But no funds have left the wallet. You should see the correct balance at available balance. if it is not as expected u can check with the emergency wallet tool. u can open that with cmd+e or ctrl+e. there u see the full wallet balance. that must match available balance + reserved balance.

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**Author:** ![publicdomain](https://bisq.community/letter_avatar/publicdomain/32/6_22734026db12803ebb3e059622ac3534.png) [@publicdomain](https://bisq.community/u/publicdomain)\
**Post date:** [December 20, 2016, 12:05pm UTC](https://bisq.community/t/cannot-send-confirmition-of-money-receipt/1040/3 "2016-12-20T12:05:46Z")

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I believe the problem is mine since for some strange reason the same offer was listed twice and as I a result I cannot notify the buyer that I have received his money. Is there any way I can open a support ticket ?

Thanks!

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**Author:** ![ManfredKarrer](https://bisq.community/user_avatar/bisq.community/manfredkarrer/32/26_2.png) [@ManfredKarrer](https://bisq.community/u/ManfredKarrer)\
**Post date:** [December 20, 2016, 12:40pm UTC](https://bisq.community/t/cannot-send-confirmition-of-money-receipt/1040/4 "2016-12-20T12:40:03Z")

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U can open a dispute by cmd+o or ctrl+o.