# Can't confirm payment (v1.5.1)

**URL:** <https://bisq.community/t/cant-confirm-payment-v1-5-1/10129>\
**Category:** Support\
**Created:** [December 23, 2020, 8:05pm UTC](https://bisq.community/t/cant-confirm-payment-v1-5-1/10129 "2020-12-23T20:05:43Z")\
**Posts on this page:** 1\
**Showing post:** 2

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**Author:** ![MnM](https://bisq.community/user_avatar/bisq.community/mnm/32/257_2.png) [@MnM](https://bisq.community/u/MnM)\
**Post date:** [December 24, 2020, 7:18am UTC](https://bisq.community/t/cant-confirm-payment-v1-5-1/10129/2 "2020-12-24T07:18:59Z")

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Your issue is similar to this one: [Message of payment sent but not yet recieved by peer](https://bisq.community/t/message-of-payment-sent-but-not-yet-recieved-by-peer/10042)

Press ctrl+O to open mediation. Ask the mediator to suggest a normal payout as you received the payment but can’t confirm the reception to free the BTC locked at deposit address.

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_[View the full topic](https://bisq.community/t/cant-confirm-payment-v1-5-1/10129)._