# Can't send payment via zelle to a seller

**URL:** <https://bisq.community/t/cant-send-payment-via-zelle-to-a-seller/11373>\
**Category:** Support\
**Created:** [February 1, 2022, 2:27pm UTC](https://bisq.community/t/cant-send-payment-via-zelle-to-a-seller/11373 "2022-02-01T14:27:23Z")\
**Posts on this page:** 5\
**Page:** 1

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**Author:** ![blackmoses333](https://bisq.community/letter_avatar/blackmoses333/32/5_5575768a8748004e209b776fc1b2916d.png) [@blackmoses333](https://bisq.community/u/blackmoses333)\
**Post date:** [February 1, 2022, 2:27pm UTC](https://bisq.community/t/cant-send-payment-via-zelle-to-a-seller/11373/1 "2022-02-01T14:27:24Z")

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So I make an offer and the deposit was sent. I got the seller’s zelle email. I added the email into my zelle and I tried to sent the payment but my bank sent me a message said " **We can’t send payments or requests to “seller x” right now.** Any idea?

-James

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**Author:** ![blackmoses333](https://bisq.community/letter_avatar/blackmoses333/32/5_5575768a8748004e209b776fc1b2916d.png) [@blackmoses333](https://bisq.community/u/blackmoses333)\
**Post date:** [February 1, 2022, 6:29pm UTC](https://bisq.community/t/cant-send-payment-via-zelle-to-a-seller/11373/2 "2022-02-01T18:29:24Z")

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Was able to initiate the payment this morning but it is still shown as pending in zelle for 3 hours now.

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**Author:** ![Pazza](https://bisq.community/user_avatar/bisq.community/pazza/32/2703_2.png) [@Pazza](https://bisq.community/u/Pazza)\
**Post date:** [February 1, 2022, 11:30pm UTC](https://bisq.community/t/cant-send-payment-via-zelle-to-a-seller/11373/3 "2022-02-01T23:30:49Z")

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Was the user’s Zelle email a [protonmail.com](http://protonmail.com) one?

I have noticed a few trades in mediation where users with [protonmail.com](http://protonmail.com) email address experienced issues receiving funds.

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**Author:** ![blackmoses333](https://bisq.community/letter_avatar/blackmoses333/32/5_5575768a8748004e209b776fc1b2916d.png) [@blackmoses333](https://bisq.community/u/blackmoses333)\
**Post date:** [February 4, 2022, 5:11am UTC](https://bisq.community/t/cant-send-payment-via-zelle-to-a-seller/11373/4 "2022-02-04T05:11:57Z")

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Was able to resolve it. Had to go to the bank branch to make the payment.

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**Author:** ![Pazza](https://bisq.community/user_avatar/bisq.community/pazza/32/2703_2.png) [@Pazza](https://bisq.community/u/Pazza)\
**Post date:** [February 4, 2022, 9:43pm UTC](https://bisq.community/t/cant-send-payment-via-zelle-to-a-seller/11373/5 "2022-02-04T21:43:29Z")

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Glad it is sorted