# Cash By Mail - Where is address of recipient?

**URL:** <https://bisq.community/t/cash-by-mail-where-is-address-of-recipient/11448>\
**Category:** Support\
**Created:** [March 5, 2022, 3:13pm UTC](https://bisq.community/t/cash-by-mail-where-is-address-of-recipient/11448 "2022-03-05T15:13:30Z")\
**Posts on this page:** 6\
**Page:** 1

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**Author:** ![bisqotti](https://bisq.community/letter_avatar/bisqotti/32/5_5575768a8748004e209b776fc1b2916d.png) [@bisqotti](https://bisq.community/u/bisqotti)\
**Post date:** [March 5, 2022, 3:13pm UTC](https://bisq.community/t/cash-by-mail-where-is-address-of-recipient/11448/1 "2022-03-05T15:13:30Z")

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I accepted a cash by mail option. The seller holds bitcoins. I am sending them cash. However, where is the address of the seller on Bisq?

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**Author:** ![w000000t](https://bisq.community/user_avatar/bisq.community/w000000t/32/3124_2.png) [@w000000t](https://bisq.community/u/w000000t)\
**Post date:** [March 5, 2022, 8:39pm UTC](https://bisq.community/t/cash-by-mail-where-is-address-of-recipient/11448/2 "2022-03-05T20:39:12Z")

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once you have taken the offer, and the deposit tx has been confirmed in a block, the trade window will automatically show you the name and full address of the seller, together with any notes they have set for the payment method

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**Author:** ![bisqotti](https://bisq.community/letter_avatar/bisqotti/32/5_5575768a8748004e209b776fc1b2916d.png) [@bisqotti](https://bisq.community/u/bisqotti)\
**Post date:** [March 5, 2022, 9:09pm UTC](https://bisq.community/t/cash-by-mail-where-is-address-of-recipient/11448/3 "2022-03-05T21:09:00Z")

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Thanks for the reply. The block is confirmed and Bisq is not showing me the name and address of the seller. I have version 1.8.2. I also see no way of requesting mediation. Seller is not responding.

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**Author:** ![w000000t](https://bisq.community/user_avatar/bisq.community/w000000t/32/3124_2.png) [@w000000t](https://bisq.community/u/w000000t)\
**Post date:** [March 5, 2022, 9:23pm UTC](https://bisq.community/t/cash-by-mail-where-is-address-of-recipient/11448/4 "2022-03-05T21:23:01Z")

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I just started my testing environment VM (granted it’s 1.8.3 but nothing was really changed about CBM from 1.8.2) and as soon as the first confirmation was reached, under Portfolio \> Open trades, selecting the CBM trade will show a series of dialogues containing “Amount”, “Full name”, “Postal address” and “Additional information”.  
You should be able to see the same details by clicking the `(i)` next to trade id

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**Author:** ![w000000t](https://bisq.community/user_avatar/bisq.community/w000000t/32/3124_2.png) [@w000000t](https://bisq.community/u/w000000t)\
**Post date:** [March 5, 2022, 9:25pm UTC](https://bisq.community/t/cash-by-mail-where-is-address-of-recipient/11448/5 "2022-03-05T21:25:19Z")

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In any case, opening mediation is possible anytime by pressing Ctrl-O inside trade view.  
You can send me a screenshot of the trade window in a DM over at bisq.chat if you want, I’ll be online for a short while still

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**Author:** ![MnM](https://bisq.community/user_avatar/bisq.community/mnm/32/257_2.png) [@MnM](https://bisq.community/u/MnM)\
**Post date:** [March 9, 2022, 8:14am UTC](https://bisq.community/t/cash-by-mail-where-is-address-of-recipient/11448/6 "2022-03-09T08:14:16Z")

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Trade needs to be on step 2 to show payment details. Maybe Bisq did not find that the deposit tx was confirmed, in that case, a backup and a [spv resync](https://bisq.wiki/Resyncing_SPV_file) should get the trade onto the correct step.