# Changing the payment account

**URL:** <https://bisq.community/t/changing-the-payment-account/9840>\
**Category:** Support\
**Created:** [October 3, 2020, 8:17pm UTC](https://bisq.community/t/changing-the-payment-account/9840 "2020-10-03T20:17:16Z")\
**Posts on this page:** 2\
**Page:** 1

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**Author:** ![george\_chinezul](https://bisq.community/letter_avatar/george_chinezul/32/6_22734026db12803ebb3e059622ac3534.png) [@george\_chinezul](https://bisq.community/u/george_chinezul)\
**Post date:** [October 3, 2020, 8:17pm UTC](https://bisq.community/t/changing-the-payment-account/9840/1 "2020-10-03T20:17:17Z")

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Hi! I`m in the middle of a transaction and when I`ve tried to make the payment from my bank account that I`ve registered in Bisq and that is in my local currency I`ve got an error that the transaction can`t be processed. I`ve called to my bank customer service and I was told that according with the bank rules is not allowed to make a payment from an account that is in local currency to an account in European Union that is in Euro. And for this I have to open a new account in euro currency. And this is what I`ve did and also I`ve registered this new account in Bisq.

Now I`d like to ask you how can I make the payment from my new account in euro in a safe way and accepted by everyone also by the seller? I`ve tried to contact the seller in chat but so far no answer…

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**Author:** ![MnM](https://bisq.community/user_avatar/bisq.community/mnm/32/257_2.png) [@MnM](https://bisq.community/u/MnM)\
**Post date:** [October 5, 2020, 3:17pm UTC](https://bisq.community/t/changing-the-payment-account/9840/2 "2020-10-05T15:17:16Z")

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Using a correct payment account and making sure it’s valid is something traders should do before beginning a trade.  
You should open mediation, try to get in contact for more personal support please go to [https://keybase.io/team/bisq](https://keybase.io/team/bisq)