# Client Software Stuck At Welcom Page

**URL:** <https://bisq.community/t/client-software-stuck-at-welcom-page/7964>\
**Category:** Support\
**Created:** [June 28, 2019, 4:00am UTC](https://bisq.community/t/client-software-stuck-at-welcom-page/7964 "2019-06-28T04:00:07Z")\
**Posts on this page:** 2\
**Page:** 1

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**Author:** ![rock2000](https://bisq.community/letter_avatar/rock2000/32/5_5575768a8748004e209b776fc1b2916d.png) [@rock2000](https://bisq.community/u/rock2000)\
**Post date:** [June 28, 2019, 4:00am UTC](https://bisq.community/t/client-software-stuck-at-welcom-page/7964/1 "2019-06-28T04:00:07Z")

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Hi, all exports:

My client software stuck at welcome page and cannot process into the trade page. I waited for about 1 hour it was still hanging there…

The connection to clear and tor Internet are both fine.

Could anyone help to resolve this problem? Thanks a lot.

Screenshot as below:

 ![bisq](https://bisq.community/uploads/default/original/2X/1/13137ebc48d51ee253606c593e73c5c12610a41c.png)

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**Author:** ![Homard](https://bisq.community/letter_avatar/homard/32/5_5575768a8748004e209b776fc1b2916d.png) [@Homard](https://bisq.community/u/Homard)\
**Post date:** [June 28, 2019, 6:47am UTC](https://bisq.community/t/client-software-stuck-at-welcom-page/7964/2 "2019-06-28T06:47:52Z")

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Hello,  
Did you try restarting ?  
If the issue is still there, please have a look at the logfile, and copy/paste the relevant part here.