# Closed Bisq Application & Lost Open Trade

**URL:** <https://bisq.community/t/closed-bisq-application-lost-open-trade/6504>\
**Category:** Support\
**Created:** [October 29, 2018, 8:04pm UTC](https://bisq.community/t/closed-bisq-application-lost-open-trade/6504 "2018-10-29T20:04:24Z")\
**Posts on this page:** 1\
**Showing post:** 7

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**Author:** ![kronk](https://bisq.community/letter_avatar/kronk/32/5_5575768a8748004e209b776fc1b2916d.png) [@kronk](https://bisq.community/u/kronk)\
**Post date:** [October 30, 2018, 8:06am UTC](https://bisq.community/t/closed-bisq-application-lost-open-trade/6504/7 "2018-10-30T08:06:51Z")

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Hello,

thanks for the help again. I am pretty sure, that it was exactly because of what Manfred said. I updated the software, while my firewall was containing bisq and I realized it only after accepting the trade. That was surely the problem and is also on me.

Unfortunately I don’t have any other trade data. The tx ID and the makers onion number is the only thing I could find out.  
I also just resynced my SPV, but the order is still missing.

I am happy to take that trade, if there is any possibility to retrieve. I also just opened another trade with the same seller. Maybe there is a way to communicate with him through this means?

If there is no way I can pay my missing trade, I am also willing to go through the steps for a manual payout with @keo.

Please tell me, what you need from me and how we will go on from here and I will act as soon as I’m back home later.

Thank you very much!

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