# Complete Uninstall

**URL:** <https://bisq.community/t/complete-uninstall/1344>\
**Category:** Uncategorized\
**Created:** [January 17, 2017, 7:46am UTC](https://bisq.community/t/complete-uninstall/1344 "2017-01-17T07:46:24Z")\
**Posts on this page:** 3\
**Page:** 1

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**Author:** ![SomeoneNew](https://bisq.community/letter_avatar/someonenew/32/6_22734026db12803ebb3e059622ac3534.png) [@SomeoneNew](https://bisq.community/u/SomeoneNew)\
**Post date:** [January 17, 2017, 7:46am UTC](https://bisq.community/t/complete-uninstall/1344/1 "2017-01-17T07:46:24Z")

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I started an account with Bitsquare a long time ago, and after opening the program it prompted me for either my wallet seed words or my account password but I don’t have either. I want to create a new account but after reinstalling it gives the same message. How do I register for a new account? How do I clear out residual data left behind from Bitsquare so I can start anew?

Thanks!

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**Author:** ![marc](https://bisq.community/letter_avatar/marc/32/6_22734026db12803ebb3e059622ac3534.png) [@marc](https://bisq.community/u/marc)\
**Post date:** [January 17, 2017, 8:53am UTC](https://bisq.community/t/complete-uninstall/1344/2 "2017-01-17T08:53:44Z")

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You have to delete the following folder:

OSX: /Users/username/Library/Application Support/Bitsquare

Win: C:\Users\Username\AppData\Roaming\Bitsquare

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<div class="post-metadata">

**Author:** ![SomeoneNew](https://bisq.community/letter_avatar/someonenew/32/6_22734026db12803ebb3e059622ac3534.png) [@SomeoneNew](https://bisq.community/u/SomeoneNew)\
**Post date:** [January 17, 2017, 7:50pm UTC](https://bisq.community/t/complete-uninstall/1344/3 "2017-01-17T19:50:01Z")

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Thank you! It didn’t show up when browsing via Finder but Bash worked just fine.