# Confirm payment button fails, mediator doesn't resond v1.5.1

**URL:** <https://bisq.community/t/confirm-payment-button-fails-mediator-doesnt-resond-v1-5-1/10080>\
**Category:** Support\
**Created:** [December 16, 2020, 2:57pm UTC](https://bisq.community/t/confirm-payment-button-fails-mediator-doesnt-resond-v1-5-1/10080 "2020-12-16T14:57:45Z")\
**Posts on this page:** 4\
**Page:** 1

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**Author:** ![jabber](https://bisq.community/letter_avatar/jabber/32/6_22734026db12803ebb3e059622ac3534.png) [@jabber](https://bisq.community/u/jabber)\
**Post date:** [December 16, 2020, 2:57pm UTC](https://bisq.community/t/confirm-payment-button-fails-mediator-doesnt-resond-v1-5-1/10080/1 "2020-12-16T14:57:45Z")

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There is an issue with trade CJNJBGD-a5e64a08-5655-4c9b-bc2b-4a06500f3043-150 … mediator didnt answer for several days we ask him to release BTC to buyer.

Can you release BTC to buyer please? Thanks

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**Author:** ![jabber](https://bisq.community/letter_avatar/jabber/32/6_22734026db12803ebb3e059622ac3534.png) [@jabber](https://bisq.community/u/jabber)\
**Post date:** [December 16, 2020, 2:58pm UTC](https://bisq.community/t/confirm-payment-button-fails-mediator-doesnt-resond-v1-5-1/10080/2 "2020-12-16T14:58:55Z")

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Release BTC button is disabled on my seller side.

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**Author:** ![MnM](https://bisq.community/user_avatar/bisq.community/mnm/32/257_2.png) [@MnM](https://bisq.community/u/MnM)\
**Post date:** [December 17, 2020, 7:46am UTC](https://bisq.community/t/confirm-payment-button-fails-mediator-doesnt-resond-v1-5-1/10080/3 "2020-12-17T07:46:39Z")

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Mediators can take up to 48h to respond. You can find your mediator at Keybase.

> **[Finding your mediator - Bisq Wiki](https://bisq.wiki/Finding_your_mediator)**

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**Author:** ![jabber](https://bisq.community/letter_avatar/jabber/32/6_22734026db12803ebb3e059622ac3534.png) [@jabber](https://bisq.community/u/jabber)\
**Post date:** [December 17, 2020, 8:30am UTC](https://bisq.community/t/confirm-payment-button-fails-mediator-doesnt-resond-v1-5-1/10080/4 "2020-12-17T08:30:35Z")

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Mediator answered… solved thanks