# Couldn't generate key **URL:** \ **Category:** Support\ **Created:** [September 3, 2017, 5:41pm UTC](https://bisq.community/t/couldnt-generate-key/2824 "2017-09-03T17:41:41Z")\ **Posts on this page:** 4\ **Page:** 1
**Author:** ![gleb](https://bisq.community/letter_avatar/gleb/32/5_5575768a8748004e209b776fc1b2916d.png) [@gleb](https://bisq.community/u/gleb)\ **Post date:** [September 3, 2017, 5:41pm UTC](https://bisq.community/t/couldnt-generate-key/2824/1 "2017-09-03T17:41:41Z")
Hi! I downloaded and installed bisq on Windows 10 x64 and when I try to run .exe just nothing happens. When I run .jar I get “Couldn’t generate key” error. And there is no log file in bisq directory. Should I build bisq from source or there is some other way to fix the issue? upd: tried on another Windows 10 PC - same result. ---
**Author:** ![ManfredKarrer](https://bisq.community/user_avatar/bisq.community/manfredkarrer/32/26_2.png) [@ManfredKarrer](https://bisq.community/u/ManfredKarrer)\ **Post date:** [September 3, 2017, 11:27pm UTC](https://bisq.community/t/couldnt-generate-key/2824/2 "2017-09-03T23:27:33Z")
Running the jar requires the jdk adoptions described inteh [build.md](http://build.md) file in the source doc folder. You can run from source but need to follow exactly the [build.md](http://build.md) instructions. The exe should work, seems to be a local issue on your machine. We got reports that some AV software deleted files and flagged incorrectly Bisq as malware. Maybe check if that is the case for you. ---
**Author:** ![gleb](https://bisq.community/letter_avatar/gleb/32/5_5575768a8748004e209b776fc1b2916d.png) [@gleb](https://bisq.community/u/gleb)\ **Post date:** [September 4, 2017, 3:51pm UTC](https://bisq.community/t/couldnt-generate-key/2824/3 "2017-09-04T15:51:49Z")
Built from source, now it works, thanks. ---
**Author:** ![ManfredKarrer](https://bisq.community/user_avatar/bisq.community/manfredkarrer/32/26_2.png) [@ManfredKarrer](https://bisq.community/u/ManfredKarrer)\ **Post date:** [September 4, 2017, 4:20pm UTC](https://bisq.community/t/couldnt-generate-key/2824/4 "2017-09-04T16:20:22Z")