# Create offer error security deposit taken out of wallet **URL:** \ **Category:** Support\ **Created:** [December 20, 2017, 9:27am UTC](https://bisq.community/t/create-offer-error-security-deposit-taken-out-of-wallet/3932 "2017-12-20T09:27:54Z")\ **Posts on this page:** 11\ **Page:** 1
**Author:** ![g17bits](https://bisq.community/letter_avatar/g17bits/32/5_5575768a8748004e209b776fc1b2916d.png) [@g17bits](https://bisq.community/u/g17bits)\ **Post date:** [December 20, 2017, 9:27am UTC](https://bisq.community/t/create-offer-error-security-deposit-taken-out-of-wallet/3932/1 "2017-12-20T09:27:54Z")
new to bitcoin. I created buy bitcoin offer and proceed to remove it because i had no takers. my deposit was taken out of my bisq wallet. this happend a second time before i even noticed. created offers twice and removed them, and my security deposit was taken out and not returned. I have restarted the program and no luck. The amounts removed from my bisq wallet are .001838 btc and .00366875 btc. [https://bitaps.com/b3d7be6b5c9806ca5e3837d9176503a7189184d8aabebf8451e29bd3cb1424ac](https://bitaps.com/b3d7be6b5c9806ca5e3837d9176503a7189184d8aabebf8451e29bd3cb1424ac) [https://bitaps.com/ce5cf60d741ca450b624c77e1b16a5356e075837691fe99e16beecb0353f26e8](https://bitaps.com/ce5cf60d741ca450b624c77e1b16a5356e075837691fe99e16beecb0353f26e8) Please help me out ---
**Author:** ![cbeams](https://bisq.community/user_avatar/bisq.community/cbeams/32/3396_2.png) [@cbeams](https://bisq.community/u/cbeams)\ **Post date:** [December 20, 2017, 10:34am UTC](https://bisq.community/t/create-offer-error-security-deposit-taken-out-of-wallet/3932/2 "2017-12-20T10:34:10Z")
I’m looking into this. Will get back. ---
**Author:** ![cbeams](https://bisq.community/user_avatar/bisq.community/cbeams/32/3396_2.png) [@cbeams](https://bisq.community/u/cbeams)\ **Post date:** [December 20, 2017, 10:37am UTC](https://bisq.community/t/create-offer-error-security-deposit-taken-out-of-wallet/3932/3 "2017-12-20T10:37:36Z")
Please send screenshots of your `Funds->Send funds` screen and `Funds->Transactions` screen, thank you. ---
**Author:** ![alexej996](https://bisq.community/user_avatar/bisq.community/alexej996/32/491_2.png) [@alexej996](https://bisq.community/u/alexej996)\ **Post date:** [December 20, 2017, 6:39pm UTC](https://bisq.community/t/create-offer-error-security-deposit-taken-out-of-wallet/3932/6 "2017-12-20T18:39:38Z")
@spectrum You should probably post this in another topic, perhaps create your own. ---
**Author:** ![g17bits](https://bisq.community/letter_avatar/g17bits/32/5_5575768a8748004e209b776fc1b2916d.png) [@g17bits](https://bisq.community/u/g17bits)\ **Post date:** [December 20, 2017, 6:50pm UTC](https://bisq.community/t/create-offer-error-security-deposit-taken-out-of-wallet/3932/7 "2017-12-20T18:50:49Z")
Here you go cbeams Thanks for the help. ![Captura de Tela (2)](https://bisq.community/uploads/default/original/2X/5/57fc0efb766bfd51bfc629d68e5bd976cdefac02.png) ---
**Author:** ![g17bits](https://bisq.community/letter_avatar/g17bits/32/5_5575768a8748004e209b776fc1b2916d.png) [@g17bits](https://bisq.community/u/g17bits)\ **Post date:** [December 20, 2017, 6:51pm UTC](https://bisq.community/t/create-offer-error-security-deposit-taken-out-of-wallet/3932/8 "2017-12-20T18:51:48Z")
here is the other one because i can only post one at a time thanks again ![Captura de Tela (3)](https://bisq.community/uploads/default/original/2X/9/9fda9ecb6ee5db36998326bb42d2f5e9812dc631.png) ---
**Author:** ![spectrum](https://bisq.community/letter_avatar/spectrum/32/5_5575768a8748004e209b776fc1b2916d.png) [@spectrum](https://bisq.community/u/spectrum)\ **Post date:** [December 20, 2017, 7:26pm UTC](https://bisq.community/t/create-offer-error-security-deposit-taken-out-of-wallet/3932/9 "2017-12-20T19:26:35Z")
@alexej996 Done. Thank you ---
**Author:** ![g17bits](https://bisq.community/letter_avatar/g17bits/32/5_5575768a8748004e209b776fc1b2916d.png) [@g17bits](https://bisq.community/u/g17bits)\ **Post date:** [December 25, 2017, 6:26pm UTC](https://bisq.community/t/create-offer-error-security-deposit-taken-out-of-wallet/3932/10 "2017-12-25T18:26:20Z")
My deposit funds(.001838 btc) have not been refunded yet, its been 5 days ☹ any news on the issue? ---
**Author:** ![cbeams](https://bisq.community/user_avatar/bisq.community/cbeams/32/3396_2.png) [@cbeams](https://bisq.community/u/cbeams)\ **Post date:** [December 25, 2017, 9:36pm UTC](https://bisq.community/t/create-offer-error-security-deposit-taken-out-of-wallet/3932/11 "2017-12-25T21:36:27Z")
@g17bits, I will get back to you. I’m busy with family over the holidays, but have not forgotten about this. ---
**Author:** ![g17bits](https://bisq.community/letter_avatar/g17bits/32/5_5575768a8748004e209b776fc1b2916d.png) [@g17bits](https://bisq.community/u/g17bits)\ **Post date:** [December 26, 2017, 3:45am UTC](https://bisq.community/t/create-offer-error-security-deposit-taken-out-of-wallet/3932/12 "2017-12-26T03:45:38Z")
sounds good, thanks for the response, I appreciate it. happy holidays. ---
**Author:** ![cbeams](https://bisq.community/user_avatar/bisq.community/cbeams/32/3396_2.png) [@cbeams](https://bisq.community/u/cbeams)\ **Post date:** [January 14, 2018, 8:16am UTC](https://bisq.community/t/create-offer-error-security-deposit-taken-out-of-wallet/3932/13 "2018-01-14T08:16:12Z")
@g17bits, I’ve just reviewed your information above. As you mentioned: > I created buy bitcoin offer and proceed to remove it because i had no takers. > my deposit was taken out of my bisq wallet. > The amounts removed from my bisq wallet are .001838 btc and .00366875 btc. The amounts removed were not your security deposit, but were your _fees_—both your Bisq trading fee and your Bitcoin mining fee. These are non-refundable amounts. If you place an offer and then remove it later, before anyone has taken the offer, there is no way to recover those fees. I’m sorry for any confusion or misunderstanding you may have had here, but this is the way Bisq trades work, and everyone on the platform is subject to the same rules. Best regards.