# Deposit Not Returned

**URL:** <https://bisq.community/t/deposit-not-returned/1669>\
**Category:** Support\
**Created:** [March 10, 2017, 4:11am UTC](https://bisq.community/t/deposit-not-returned/1669 "2017-03-10T04:11:57Z")\
**Posts on this page:** 5\
**Page:** 1

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**Author:** ![eldoodeeknay](https://bisq.community/letter_avatar/eldoodeeknay/32/5_5575768a8748004e209b776fc1b2916d.png) [@eldoodeeknay](https://bisq.community/u/eldoodeeknay)\
**Post date:** [March 10, 2017, 4:11am UTC](https://bisq.community/t/deposit-not-returned/1669/1 "2017-03-10T04:11:57Z")

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I initiated an offer to buy BTC, the offer was accepted but the agreed-upon payment method wasn’t available to the seller (ClearXchange). Bitsquare arbitrator closed the case, but my .03 BTC deposit is not showing up in my wallet. What, if anything, is the recourse? Thanks.

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**Author:** ![nrwd2vcvv](https://bisq.community/letter_avatar/nrwd2vcvv/32/5_5575768a8748004e209b776fc1b2916d.png) [@nrwd2vcvv](https://bisq.community/u/nrwd2vcvv)\
**Post date:** [March 10, 2017, 3:36pm UTC](https://bisq.community/t/deposit-not-returned/1669/2 "2017-03-10T15:36:00Z")

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Did you try asking the arbitrator if he released your deposit back to you? And if (s)he didn’t, why not? It may be easier to know what to do in your particular case, if you know exactly what happened and why.

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**Author:** ![ManfredKarrer](https://bisq.community/user_avatar/bisq.community/manfredkarrer/32/26_2.png) [@ManfredKarrer](https://bisq.community/u/ManfredKarrer)\
**Post date:** [March 10, 2017, 4:05pm UTC](https://bisq.community/t/deposit-not-returned/1669/3 "2017-03-10T16:05:17Z")

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Can you PM me your trade ID, I will have a look.

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**Author:** ![eldoodeeknay](https://bisq.community/letter_avatar/eldoodeeknay/32/5_5575768a8748004e209b776fc1b2916d.png) [@eldoodeeknay](https://bisq.community/u/eldoodeeknay)\
**Post date:** [March 13, 2017, 1:50am UTC](https://bisq.community/t/deposit-not-returned/1669/4 "2017-03-13T01:50:04Z")

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Just wanted to follow up here and say that my deposit was returned a few hours later. All is well. Thanks.

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**Author:** ![ManfredKarrer](https://bisq.community/user_avatar/bisq.community/manfredkarrer/32/26_2.png) [@ManfredKarrer](https://bisq.community/u/ManfredKarrer)\
**Post date:** [March 13, 2017, 3:58am UTC](https://bisq.community/t/deposit-not-returned/1669/5 "2017-03-13T03:58:00Z")

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