# Deposit tx id does not exist, how to get locked funds back

**URL:** <https://bisq.community/t/deposit-tx-id-does-not-exist-how-to-get-locked-funds-back/10288>\
**Category:** Trading\
**Created:** [January 22, 2021, 2:21pm UTC](https://bisq.community/t/deposit-tx-id-does-not-exist-how-to-get-locked-funds-back/10288 "2021-01-22T14:21:32Z")\
**Posts on this page:** 4\
**Page:** 1

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**Author:** ![alien7867](https://bisq.community/letter_avatar/alien7867/32/5_5575768a8748004e209b776fc1b2916d.png) [@alien7867](https://bisq.community/u/alien7867)\
**Post date:** [January 22, 2021, 2:21pm UTC](https://bisq.community/t/deposit-tx-id-does-not-exist-how-to-get-locked-funds-back/10288/1 "2021-01-22T14:21:32Z")

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Trade is showing to be waiting for confirmation for several weeks, when checking at the deposit tx id - explorer shows it does not exist. Yet I have funds locked and I am wondering how to get the unlocked ?

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**Author:** ![douglaz](https://bisq.community/user_avatar/bisq.community/douglaz/32/2780_2.png) [@douglaz](https://bisq.community/u/douglaz)\
**Post date:** [January 22, 2021, 2:36pm UTC](https://bisq.community/t/deposit-tx-id-does-not-exist-how-to-get-locked-funds-back/10288/2 "2021-01-22T14:36:17Z")

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Same issue for me, but it has started just 15 hours ago

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**Author:** ![Pazza](https://bisq.community/user_avatar/bisq.community/pazza/32/2703_2.png) [@Pazza](https://bisq.community/u/Pazza)\
**Post date:** [January 23, 2021, 12:39am UTC](https://bisq.community/t/deposit-tx-id-does-not-exist-how-to-get-locked-funds-back/10288/3 "2021-01-23T00:39:20Z")

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Hi welcome to Bisq,

Several weeks sounds like the transaction probably failed. Most time confirmation happens within 10 mins. When it is busy it can take a few days. Going into weeks means the transaction has failed.

You should not have any locked funds.

I would recommend you both reaching out to support on Keybase:[Keybase](https://keybase.io/team/bisq)

A support agent will be able to help you there.

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**Author:** ![MnM](https://bisq.community/user_avatar/bisq.community/mnm/32/257_2.png) [@MnM](https://bisq.community/u/MnM)\
**Post date:** [January 23, 2021, 8:48am UTC](https://bisq.community/t/deposit-tx-id-does-not-exist-how-to-get-locked-funds-back/10288/4 "2021-01-23T08:48:51Z")

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This thread I created might guide you on checking if a trade has failed and what to do next. For any doubts, go to Keybase.

> [@Failed trades and deposit tx not confirmed troubleshoot (v1.5.4)](https://bisq.community/t/failed-trades-and-deposit-tx-not-confirmed-troubleshoot-v1-5-4/10223/1):
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> A failed trade is a trade where the deposit tx is not valid or submitted and therefore, it’s not possible to complete (the multisig where funds should be locked was not settled correctly). How do I know if a trade is failed? By searching the maker, taker and deposit tx into a block explorer. If one of these transactions are not found (the most important being the deposit tx), the trade can’t continue and you should submit a [trading fee reimbursement](https://github.com/bisq-network/support/issues/) if there were trading fee reimbursement (i.e…