# Didn't get my XMR from trade

**URL:** <https://bisq.community/t/didnt-get-my-xmr-from-trade/9699>\
**Category:** Support\
**Created:** [August 2, 2020, 1:05pm UTC](https://bisq.community/t/didnt-get-my-xmr-from-trade/9699 "2020-08-02T13:05:34Z")\
**Posts on this page:** 4\
**Page:** 1

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**Author:** ![Descent](https://bisq.community/letter_avatar/descent/32/6_22734026db12803ebb3e059622ac3534.png) [@Descent](https://bisq.community/u/Descent)\
**Post date:** [August 2, 2020, 1:05pm UTC](https://bisq.community/t/didnt-get-my-xmr-from-trade/9699/1 "2020-08-02T13:05:34Z")

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This is my first time using Bisq as a trading platform, my trade ID was 22172, my monero wallet has received no funds but my btc has gone to the other trader. If I could get some help in this issue, much would be appreciated. Or if I can simply get back into contact with the other trader, but it doesn’t seem like I can.

Thanks.

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**Author:** ![MnM](https://bisq.community/user_avatar/bisq.community/mnm/32/257_2.png) [@MnM](https://bisq.community/u/MnM)\
**Post date:** [August 3, 2020, 5:51am UTC](https://bisq.community/t/didnt-get-my-xmr-from-trade/9699/2 "2020-08-03T05:51:54Z")

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The only way to release BTC would be that your peer pushed the “payment sent” button and you pushed the “payment received” button.  
You can’t contact your peer once a trade ends.

This issue requires you to come to [Keybase](https://keybase.io/team/bisq) to provide some personal details.

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**Author:** ![Descent](https://bisq.community/letter_avatar/descent/32/6_22734026db12803ebb3e059622ac3534.png) [@Descent](https://bisq.community/u/Descent)\
**Post date:** [August 4, 2020, 1:23am UTC](https://bisq.community/t/didnt-get-my-xmr-from-trade/9699/3 "2020-08-04T01:23:26Z")

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Ok, I’ve added keybase and have signed up - where do I go from here?

Best

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**Author:** ![MnM](https://bisq.community/user_avatar/bisq.community/mnm/32/257_2.png) [@MnM](https://bisq.community/u/MnM)\
**Post date:** [August 4, 2020, 6:14am UTC](https://bisq.community/t/didnt-get-my-xmr-from-trade/9699/4 "2020-08-04T06:14:29Z")

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Links to keybase group:

keybase://team-page/bisq for the app  
[https://keybase.io/team/bisq](https://keybase.io/team/bisq) for desktop

Once you get into this group, you can try to find the #support channel, although #general might be fine to redirect you.