# Dispute is not visible from arbitrators 2 side **URL:** \ **Category:** Support\ **Created:** [August 3, 2019, 5:28pm UTC](https://bisq.community/t/dispute-is-not-visible-from-arbitrators-2-side/8183 "2019-08-03T17:28:17Z")\ **Posts on this page:** 1\ **Showing post:** 4
**Author:** ![huey](https://bisq.community/letter_avatar/huey/32/5_5575768a8748004e209b776fc1b2916d.png) [@huey](https://bisq.community/u/huey)\ **Post date:** [August 4, 2019, 12:01pm UTC](https://bisq.community/t/dispute-is-not-visible-from-arbitrators-2-side/8183/4 "2019-08-04T12:01:57Z")
@l33t831 @EV1 @Arbitrator2 I assume this is the trade? > [@I received funds as seller but buyer did not receive BTC](https://bisq.community/t/i-received-funds-as-seller-but-buyer-did-not-receive-btc/7969): > > Hi, I made a selling offer a month ago and the buyer did indeed send me the funds (transfer). However, I was travelling and forgot to unlock the funds. I logged in around 15 days later and saw a support ticket. I answered in the support ticket that I indeed received the funds and the buyer should receive his BTC. Now the support ticket disappeared and the buyer found a way to contact me using my bank details. He says that he still did not receive the BTC. I have no way to see the transaction … It seems that it could be solved by following [these steps](https://docs.bisq.network/manual-dispute-payout.html#arbitrator-instructions). --- _[View the full topic](https://bisq.community/t/dispute-is-not-visible-from-arbitrators-2-side/8183)._