# Dispute selling BEAM for BTC **URL:** \ **Category:** Support\ **Created:** [January 13, 2019, 5:05pm UTC](https://bisq.community/t/dispute-selling-beam-for-btc/6913 "2019-01-13T17:05:46Z")\ **Posts on this page:** 3\ **Page:** 1
**Author:** ![pandamonio00](https://bisq.community/user_avatar/bisq.community/pandamonio00/32/1950_2.png) [@pandamonio00](https://bisq.community/u/pandamonio00)\ **Post date:** [January 13, 2019, 5:05pm UTC](https://bisq.community/t/dispute-selling-beam-for-btc/6913/1 "2019-01-13T17:05:46Z")
Hello, I accepted an order to sell BEAM for BTC: I sent my beam but the buyer never connected to the wallet, so I had these beam stucked on ‘sending’. Now the payment figure as ‘failed’ because the buyer didn’t connect his beam wallet for 24 hours. Here are the 2 screenshoot (payment in process and after 24h payment failed). What can I do since the arbitrator can’t really check the BEAM blockchain? I have already sent problem description and screenshoots to support. Trade ID: ilfrns0-cd064404-ddde-4fa5-bf30-c0866d8e3c7f-093 ![beambisq](https://bisq.community/uploads/default/original/2X/a/a7074d1ef5dce5b6b3ae0c3e3ce96e926e5778e6.png) ---
**Author:** ![pandamonio00](https://bisq.community/user_avatar/bisq.community/pandamonio00/32/1950_2.png) [@pandamonio00](https://bisq.community/u/pandamonio00)\ **Post date:** [January 13, 2019, 5:06pm UTC](https://bisq.community/t/dispute-selling-beam-for-btc/6913/2 "2019-01-13T17:06:27Z")
2nd screenshoot of payment failed (buyer’s wallet offline) ![beambisq2](https://bisq.community/uploads/default/original/2X/0/09d16ab9929077d44b7b092ee4f8fb9729c0c0e2.png) ---
**Author:** ![alexej996](https://bisq.community/user_avatar/bisq.community/alexej996/32/491_2.png) [@alexej996](https://bisq.community/u/alexej996)\ **Post date:** [January 14, 2019, 6:11am UTC](https://bisq.community/t/dispute-selling-beam-for-btc/6913/3 "2019-01-14T06:11:05Z")
I am not sure, not familiar with BEAM, but you should open a dispute either way and explain to the arbitrator your problem