# Double Bug: Message Fail + Blocked Funds \[solved\] **URL:** \ **Category:** Support\ **Created:** [June 6, 2020, 1:10pm UTC](https://bisq.community/t/double-bug-message-fail-blocked-funds-solved/9530 "2020-06-06T13:10:53Z")\ **Posts on this page:** 11\ **Page:** 1
**Author:** ![Semedo](https://bisq.community/letter_avatar/semedo/32/5_5575768a8748004e209b776fc1b2916d.png) [@Semedo](https://bisq.community/u/Semedo)\ **Post date:** [June 6, 2020, 1:10pm UTC](https://bisq.community/t/double-bug-message-fail-blocked-funds-solved/9530/1 "2020-06-06T13:10:53Z")
Hi all, I’m having a scary double bug during a BTC purchase on Bisq: 1- After starting the SEPA payment to the seller (which I estimate will arrive next Tuesday), I came back to Bisq which showed me this error message (which by the way keeps reappearing over and over again): ![bisq error](https://bisq.community/uploads/default/original/2X/f/ffec0b1df9afc5acbd2bcd7b68658773ed1a4634.jpeg) 2- I then clicked “Payment Started” and the result was “Sending Message Failed!”. 3- So I opened a support ticket as instructed and explained the situation but I’m still waiting for any response. Bisq version is 1.3.4 on MacOS 10.15.5. I don’t know how to proceed… Since the SEPA transfer should only technically start Monday morning (because I ordered it Friday evening), should I try to call my bank to cancel it? I’m afraid to lose not only the deposit but also the whole payment. Any help would be welcome! Thanks ---
**Author:** ![Semedo](https://bisq.community/letter_avatar/semedo/32/5_5575768a8748004e209b776fc1b2916d.png) [@Semedo](https://bisq.community/u/Semedo)\ **Post date:** [June 6, 2020, 1:17pm UTC](https://bisq.community/t/double-bug-message-fail-blocked-funds-solved/9530/2 "2020-06-06T13:17:04Z")
Also, I’ve found this info in the trade details: (replaced some details with ########### for privacy) Error message: An error occurred at task: BuyerSendCounterCurrencyTransferStartedMessage Sending message failed: message=CounterCurrencyTransferStartedMessage{ buyerPayoutAddress=’###########’, senderNodeAddress=###########.onion:9999, counterCurrencyTxId=, uid=’###########’, buyerSignature=########### } TradeMessage(tradeId=###########, uid=###########) errorMessage=There are no P2P network nodes connected. Please check your internet connection. There are no P2P network nodes connected. Please check your internet connection. Trade state: FIAT\_SENT ---
**Author:** ![sqrrm](https://bisq.community/letter_avatar/sqrrm/32/5_5575768a8748004e209b776fc1b2916d.png) [@sqrrm](https://bisq.community/u/sqrrm)\ **Post date:** [June 6, 2020, 5:21pm UTC](https://bisq.community/t/double-bug-message-fail-blocked-funds-solved/9530/3 "2020-06-06T17:21:16Z")
The error log indicates that you have no connection to the p2p network and that’s why you’re having troubles. Did you try restarting? Have something changed with your internet connection? ---
**Author:** ![Semedo](https://bisq.community/letter_avatar/semedo/32/5_5575768a8748004e209b776fc1b2916d.png) [@Semedo](https://bisq.community/u/Semedo)\ **Post date:** [June 7, 2020, 10:14am UTC](https://bisq.community/t/double-bug-message-fail-blocked-funds-solved/9530/4 "2020-06-07T10:14:03Z")
Yes, I restarted already a few times after that. The connection is fine. I even completed another trade meanwhile. But I’m getting worried because 1,5 days have passed and neither the mediator/arbitrator nor the seller have sent any message in response to my messages ☹ ---
**Author:** ![Semedo](https://bisq.community/letter_avatar/semedo/32/5_5575768a8748004e209b776fc1b2916d.png) [@Semedo](https://bisq.community/u/Semedo)\ **Post date:** [June 7, 2020, 9:13pm UTC](https://bisq.community/t/double-bug-message-fail-blocked-funds-solved/9530/5 "2020-06-07T21:13:55Z")
@ManfredKarrer, could you please tell me what to do? Tomorrow early morning the SEPA transfer will be triggered and I feel I’ll lose all that money. Should I try to cancel the transfer to minimize my losses? Thank you for any help. ---
**Author:** ![sqrrm](https://bisq.community/letter_avatar/sqrrm/32/5_5575768a8748004e209b776fc1b2916d.png) [@sqrrm](https://bisq.community/u/sqrrm)\ **Post date:** [June 7, 2020, 10:45pm UTC](https://bisq.community/t/double-bug-message-fail-blocked-funds-solved/9530/6 "2020-06-07T22:45:38Z")
No funds will be lost as long as the start of the trade went ok. There is a safety feature to spend the 2of2 deposit tx after a delay if nothing else works. You can contact me on keybase and I’ll help you there, username @sqrrm ---
**Author:** ![Magnum](https://bisq.community/letter_avatar/magnum/32/5_5575768a8748004e209b776fc1b2916d.png) [@Magnum](https://bisq.community/u/Magnum)\ **Post date:** [June 8, 2020, 6:29am UTC](https://bisq.community/t/double-bug-message-fail-blocked-funds-solved/9530/7 "2020-06-08T06:29:49Z")
I’ve had the same thing happen to me twice over the past weeks. The “Payment startet” button doesn’t work. Then after a restart of Bisq I start getting the Warning. After a couple more attempts on the button it goes through. Btw also Bisq 1.3.4 and macOS 10.15.5 ---
**Author:** ![Semedo](https://bisq.community/letter_avatar/semedo/32/5_5575768a8748004e209b776fc1b2916d.png) [@Semedo](https://bisq.community/u/Semedo)\ **Post date:** [June 9, 2020, 12:21pm UTC](https://bisq.community/t/double-bug-message-fail-blocked-funds-solved/9530/8 "2020-06-09T12:21:35Z")
In the end, the trade ended well, with all funds and deposits to the rightful owners 🙂 However, now I still have the Mediation ticket “Open” and can’t find a way to close it… 😛 ---
**Author:** ![Bayernator](https://bisq.community/user_avatar/bisq.community/bayernator/32/2515_2.png) [@Bayernator](https://bisq.community/u/Bayernator)\ **Post date:** [June 9, 2020, 5:37pm UTC](https://bisq.community/t/double-bug-message-fail-blocked-funds-solved/9530/9 "2020-06-09T17:37:11Z")
Hey, sometimes those mediation tickets will remain open. I believe the only way to remove them is to delete your “MediationDisputeList” file from Bisq/btc\_mainnet/db. However, it will also get rid of ALL other mediations (open and closed) so don’t remove it if you have ongoing mediations. 🙂 … make a backup! ---
**Author:** ![MnM](https://bisq.community/user_avatar/bisq.community/mnm/32/257_2.png) [@MnM](https://bisq.community/u/MnM)\ **Post date:** [June 10, 2020, 7:52am UTC](https://bisq.community/t/double-bug-message-fail-blocked-funds-solved/9530/10 "2020-06-10T07:52:59Z")
Only mediators can close a dispute. ---
**Author:** ![Magnum](https://bisq.community/letter_avatar/magnum/32/5_5575768a8748004e209b776fc1b2916d.png) [@Magnum](https://bisq.community/u/Magnum)\ **Post date:** [June 10, 2020, 2:28pm UTC](https://bisq.community/t/double-bug-message-fail-blocked-funds-solved/9530/11 "2020-06-10T14:28:58Z")
Same, my mediation ticket is also still open, no one taking it.