# Download and install BISQ, but cannot open the client

**URL:** <https://bisq.community/t/download-and-install-bisq-but-cannot-open-the-client/10708>\
**Category:** Support\
**Created:** [April 25, 2021, 8:43am UTC](https://bisq.community/t/download-and-install-bisq-but-cannot-open-the-client/10708 "2021-04-25T08:43:30Z")\
**Posts on this page:** 2\
**Page:** 1

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**Author:** ![mike290](https://bisq.community/letter_avatar/mike290/32/6_22734026db12803ebb3e059622ac3534.png) [@mike290](https://bisq.community/u/mike290)\
**Post date:** [April 25, 2021, 8:43am UTC](https://bisq.community/t/download-and-install-bisq-but-cannot-open-the-client/10708/1 "2021-04-25T08:43:30Z")

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I downloaded and installed Bisq on my W7 computer, but I cannot open the trading interface.Can any friend provide me with some support? thank you

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**Author:** ![MnM](https://bisq.community/user_avatar/bisq.community/mnm/32/257_2.png) [@MnM](https://bisq.community/u/MnM)\
**Post date:** [April 25, 2021, 9:17am UTC](https://bisq.community/t/download-and-install-bisq-but-cannot-open-the-client/10708/2 "2021-04-25T09:17:46Z")

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I don’t know an exact solution to your issue, but I’ve found 2 similar posts: [Trouble running Bisq v1.1.5 in Windows 10 x64 (it did not launch anything!) - #9 by Laroc007](https://bisq.community/t/trouble-running-bisq-v1-1-5-in-windows-10-x64-it-did-not-launch-anything/8369/9) and [Bisq program running, But I can't open the window](https://bisq.community/t/bisq-program-running-but-i-cant-open-the-window/10645)  
Some ideas: use task manager to make sure if it’s running or not, try launching Bisq from windows “terminal” or clicking directly to the .exe file, and search to data directory if Bisq folder has been created. [Data directory - Bisq Wiki](https://bisq.wiki/Data_directory#Default_Locations)