# Downloaded new version; lost my BTC **URL:** \ **Category:** Support\ **Created:** [February 28, 2018, 7:27pm UTC](https://bisq.community/t/downloaded-new-version-lost-my-btc/4907 "2018-02-28T19:27:31Z")\ **Posts on this page:** 9\ **Page:** 1
**Author:** ![margeem](https://bisq.community/letter_avatar/margeem/32/5_5575768a8748004e209b776fc1b2916d.png) [@margeem](https://bisq.community/u/margeem)\ **Post date:** [February 28, 2018, 7:27pm UTC](https://bisq.community/t/downloaded-new-version-lost-my-btc/4907/1 "2018-02-28T19:27:31Z")
I just downloaded and installed the new version of Bisq. It shows I have no balance, but I did have BTC before the download. I have my backup and my wallet seed words, but cannot restore my wallet. Please help. Margaret ---
**Author:** ![alexej996](https://bisq.community/user_avatar/bisq.community/alexej996/32/491_2.png) [@alexej996](https://bisq.community/u/alexej996)\ **Post date:** [February 28, 2018, 7:30pm UTC](https://bisq.community/t/downloaded-new-version-lost-my-btc/4907/2 "2018-02-28T19:30:59Z")
Don’t worry, your funds are safe. Try deleting SPV chain file first in Settings and restart the app twice. If that doesn’t work try using alt+e to open an emergency wallet tool. ---
**Author:** ![ManfredKarrer](https://bisq.community/user_avatar/bisq.community/manfredkarrer/32/26_2.png) [@ManfredKarrer](https://bisq.community/u/ManfredKarrer)\ **Post date:** [March 1, 2018, 1:46am UTC](https://bisq.community/t/downloaded-new-version-lost-my-btc/4907/3 "2018-03-01T01:46:18Z")
What was the old version from which you upgraded? ---
**Author:** ![margeem](https://bisq.community/letter_avatar/margeem/32/5_5575768a8748004e209b776fc1b2916d.png) [@margeem](https://bisq.community/u/margeem)\ **Post date:** [March 1, 2018, 1:59pm UTC](https://bisq.community/t/downloaded-new-version-lost-my-btc/4907/4 "2018-03-01T13:59:56Z")
I don’t know, but I just set up my bisq password on 1/10/18, so it was whatever version was available at that time. I have tried deleting SPV chain file and restarting several times, but I still show 0 balance. ---
**Author:** ![alexej996](https://bisq.community/user_avatar/bisq.community/alexej996/32/491_2.png) [@alexej996](https://bisq.community/u/alexej996)\ **Post date:** [March 1, 2018, 4:36pm UTC](https://bisq.community/t/downloaded-new-version-lost-my-btc/4907/5 "2018-03-01T16:36:52Z")
What about the emergency wallet tool? Can you not get your funds that way? Don’t worry, you can always export your private keys by removing the wallet password,restarting the app and pressing alt+j. ---
**Author:** ![margeem](https://bisq.community/letter_avatar/margeem/32/5_5575768a8748004e209b776fc1b2916d.png) [@margeem](https://bisq.community/u/margeem)\ **Post date:** [March 5, 2018, 6:33pm UTC](https://bisq.community/t/downloaded-new-version-lost-my-btc/4907/6 "2018-03-05T18:33:31Z")
I have shut down and restarted several times after deleting SPV chain with no results. BTC still shows as 0. I did alt+e and used seed words and date, but this didn’t work, either. How do I get access to my BTC? I certainly wish I had not updated to the latest version!! Thanks for any help you can give. Margaret ---
**Author:** ![alexej996](https://bisq.community/user_avatar/bisq.community/alexej996/32/491_2.png) [@alexej996](https://bisq.community/u/alexej996)\ **Post date:** [March 5, 2018, 8:44pm UTC](https://bisq.community/t/downloaded-new-version-lost-my-btc/4907/7 "2018-03-05T20:44:32Z")
As I said, it is nothing to worry about. You still have the private keys and as long as you know your seed words, you always will. It is just some problem with the Bisq wallet that you are having. I think you can import those seed words directly into Electrum wallet. You can also export the private keys, as I said, with alt+j, after removing the wallet password and restarting the app. ---
**Author:** ![margeem](https://bisq.community/letter_avatar/margeem/32/5_5575768a8748004e209b776fc1b2916d.png) [@margeem](https://bisq.community/u/margeem)\ **Post date:** [March 22, 2018, 8:26pm UTC](https://bisq.community/t/downloaded-new-version-lost-my-btc/4907/8 "2018-03-22T20:26:29Z")
I don’t know how to find private keys with altj or what to do with them. I have my original seed words, but when I put them in, the ‘restore wallet’ button is greyed out and not active. How can I get my bitcoin back? ---
**Author:** ![alexej996](https://bisq.community/user_avatar/bisq.community/alexej996/32/491_2.png) [@alexej996](https://bisq.community/u/alexej996)\ **Post date:** [March 22, 2018, 9:59pm UTC](https://bisq.community/t/downloaded-new-version-lost-my-btc/4907/9 "2018-03-22T21:59:47Z")
I suggest you install Electrum first. It should give you many options, including importing your private keys and entering your seed words. Placing your seed words in Electrum wallet should also recover your wallet.