# Error 1st launching Bisq on MACOSX

**URL:** <https://bisq.community/t/error-1st-launching-bisq-on-macosx/8766>\
**Category:** Uncategorized\
**Created:** [November 25, 2019, 12:13pm UTC](https://bisq.community/t/error-1st-launching-bisq-on-macosx/8766 "2019-11-25T12:13:57Z")\
**Posts on this page:** 4\
**Page:** 1

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**Author:** ![mtelizalde](https://bisq.community/letter_avatar/mtelizalde/32/6_22734026db12803ebb3e059622ac3534.png) [@mtelizalde](https://bisq.community/u/mtelizalde)\
**Post date:** [November 25, 2019, 12:13pm UTC](https://bisq.community/t/error-1st-launching-bisq-on-macosx/8766/1 "2019-11-25T12:13:57Z")

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Hello,

I just downloaded Bisq, copied it to my applications folder and try to open the app with no success. Bisq app never opens.

Could you please help? I tried to restart the computer, download again bisq app, but nothing worked.

Thank you in advance.

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**Author:** ![devin](https://bisq.community/letter_avatar/devin/32/6_22734026db12803ebb3e059622ac3534.png) [@devin](https://bisq.community/u/devin)\
**Post date:** [November 26, 2019, 8:38am UTC](https://bisq.community/t/error-1st-launching-bisq-on-macosx/8766/2 "2019-11-26T08:38:07Z")

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Just curious if your application path has any special characters in it?  
I wonder if it is similar to this issue reported on Windows: [https://github.com/bisq-network/bisq/issues/3605](https://github.com/bisq-network/bisq/issues/3605)

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**Author:** ![blueofthesouth](https://bisq.community/user_avatar/bisq.community/blueofthesouth/32/2481_2.png) [@blueofthesouth](https://bisq.community/u/blueofthesouth)\
**Post date:** [December 2, 2019, 4:26pm UTC](https://bisq.community/t/error-1st-launching-bisq-on-macosx/8766/3 "2019-12-02T16:26:34Z")

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We are two with the same problem now.  
I have tried:

1. Re-installing.
2. Delete outdated Tor files
3. Don’t use bridges
4. Enter custom bridges  
Not sure if matters, but I’m using an institutional network (university) and this is Mac Air managed by the IT team. I’ve downloaded the Tor browser, to see if that help (I’m in the dark here, this is not my computers and coding are not my field of knowledge).

Here is part of my log file, in the case is useful

Dec-01 20:19:57.336 [main] INFO b.c.s.CoreSetup:

Log files under: /Users/mazorzoli/Library/Application Support/Bisq/bisq  
Dec-01 20:19:57.360 [main] INFO b.c.u.Utilities: System info: os.name=Mac OS X; os.version=10.12.6; os.arch=x86\_64; sun.arch.data.model=64; JRE=10.0.1+10 (Oracle Corporation); JVM=10.0.1+10 (Java HotSpot™ 64-Bit Server VM)  
Dec-01 20:19:57.447 [main] INFO b.c.s.CoreNetworkCapabilities: Set Capability.RECEIVE\_BSQ\_BLOCK  
Dec-01 20:19:57.612 [main] INFO b.c.app.Version: Version{VERSION=1.2.3, P2P\_NETWORK\_VERSION=1, LOCAL\_DB\_VERSION=1, TRADE\_PROTOCOL\_VERSION=2, BASE\_CURRENCY\_NETWORK=0, getP2PNetworkId()=10}  
Dec-01 20:19:57.613 [main] INFO b.c.s.CoreSetup: Path to Bisq jar file: /Applications/Bisq.app/Contents/Java/Bisq-1.2.3.jar  
Dec-01 20:19:59.625 [JavaFX Application Thread] INFO b.n.p.n.ConnectionConfig: ConnectionConfig{  
msgThrottlePerSec=200,  
msgThrottlePer10Sec=1000,  
sendMsgThrottleTrigger=20,  
sendMsgThrottleSleep=50  
}

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<div class="post-metadata">

**Author:** ![blueofthesouth](https://bisq.community/user_avatar/bisq.community/blueofthesouth/32/2481_2.png) [@blueofthesouth](https://bisq.community/u/blueofthesouth)\
**Post date:** [December 2, 2019, 8:14pm UTC](https://bisq.community/t/error-1st-launching-bisq-on-macosx/8766/4 "2019-12-02T20:14:03Z")

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Left my work network and it was fine, so is something about the firewall?